Technical Support Analyst.

Job description

We are looking for a Technical Support Analystin Richmond, VA. This is a Onsite position but local to Richmond candidates preferred *ONSITE interviews ONLY,*must work onsite 100%

Role Responsibilities:

• IT Technical Support 100% onsite work, working with end users within the assigned district.
• MUST possess a valid driver license and have a clear driving history - will drive state vehicle.
• Position will primary focus working with field staff with new technology and support of devices.
• Answer phone calls and email requests for assistance. Monitor Help Desk queues and assist with clean-up of aging help desk tickets.
• Extensive skill in the use of Microsoft Desktop products including but not limited to Windows, SharePoint, MS Office Suite and MS Teams. Support IT Knowledge Base Management by participating in the review and updates of articles.
• Communicate and collaborate across the entire team to include IT support center peers, supervisor and other departmental teams.
• Expert in the use of Gmail, remoting tools for support, and administering desktops.
• Ability to communicate effectively verbally and in writing with individuals and groups.
• Experience working with help request tracking tools.
• Strong Customer Service skills that include a “customer first” attitude. Position is responsible for agency-specific end user support throughout Staunton District
• Provides troubleshooting, problem management and escalation of issues to resolve and communicate resolution to customer concerns in a timely manner.
• Troubleshoot phone, network, and desktop hardware and software issues

Preferred:

• Knowledge of computer/mobile device applications and how they operate in an enterprise environment.
• Experience with creating training documentation.

Please submit your resume only in word format. Local candidates are strongly preferred. Remote work.

Job Type: Contract

Pay: $18.00 - $20.00 per hour

Schedule:

• 8 hour shift

Experience:

• help request tracking and reporting too: 4 years (Preferred)
• Windows 7, Windows 10, SharePoint Online, MS Office Suite: 5 years (Preferred)
• troubleshooting tools and managing and desktops: 5 years (Preferred)
• customer service skills with a customer first attitude.: 5 years (Preferred)
• Answer phone calls and email requests for assistance: 5 years (Preferred)
• IE MS Teams, Google Meets: 2 years (Preferred)
• IT support and services needed to perform their work: 2 years (Preferred)

Work Location: One location