Technical Sales Support Coordinator

Do you want to make a significant difference in how the world is looking tomorrow and contribute to the innovation of state-of-the-art, cutting-edge technology products?

Then look no further and join Technical Sales Support team, based in Morrisville, NC, as a

Technical Sales Support Coordinator

What you will do

Combining customer service & technical skills - We offer the ability to directly impact the customer experience in a fast paced, collaborative environment.

Primary focus is to represent customer service as part of a larger regional team and align resources to proactively address the needs of internal and external customers. Assist sales specialists and customers with product questions, technical feasibility evaluations and quotation needs using an assortment of mediums. Coordinate internal resources to respond to account needs and cross-selling when the opportunity is available. Serve as the Sales Support Helpdesk, which is the primary point of contact for any sales related inquiries.

Responsibilities will include

• Reviews proposals and preliminary quotations generated by sales teams for accuracy, communicate quote status and technical completeness or inaccuracies, generates ‘’official” quote to customer using corporate accounting system, revising quotes as necessary.
• Research inquires received via the Sales Support Helpdesk, coordinate and drive all of the necessary action items to completion.
• Strong Customer service skill
• Handles essential tasks as assigned, and responds to change productively
• Ability to adapt to a changing work schedule when needed.
• Follows all local safety procedures, State and Federal OSHA Regulations, and reports any safety concerns.
  

What you bring along

Experience

• BS degree in Life Sciences or a related field preferred.
• Experience with Tecan products helpful.
• 1-2 years automation/instrumentation experience desired.
• Practical knowledge of MS Office, Excel and accounting systems

Skills

• Excellent written and oral communication skills.
• Strong organizational skills
• High Emotional Intelligence
• Strong SAP ERP skills
• Ability to prioritize
• Ability to manage time effectively
• Dependable
• Strong attention to detail required
• Ability to work well under pressure, to multi task
• High level of commitment and initiative
• A desire to make the difference
• Proven team player
• Has the ability to fully grasp Tecan products, applications and software knowledge
• Works in harmony with fellow co-workers and good work ethic

What you will get

• Comprehensive Compensation and Benefits package
• Progressive employment conditions
• Exciting career opportunities
• Wide range of training courses
• International and diverse environment (30+ different nationalities)
• Strong company culture with rich history
• Global mindset with “Swissness” at heart

Look no further and apply now!

We are looking forward to receiving your application online. Please submit your resume (w/o picture and w/o cover letter, reference letters and diplomas are optional).

We will only consider applications that fully meet our requirements.

#lifescience #customerservice #labautomation #biotechnology #salessupport

Every lab. Every day. Empowered.
Our vision is to empower every laboratory, every day, around the world with Tecan technology, products and support. We will help to shape the future of automated workflows in life sciences and clinical diagnostics through unrivaled expertise, products and customer support.

We care about our culture.
Our values – trust, highest standards and ambition – are the cornerstones of our business, and give us the framework for the Tecan culture. We foster a positive and empowering environment, which allows us to bring our passion and energy to work. This helps us to deliver on our customer promise – ‘Always there for you’.