Technical Program Manager III

Benchmark provides comprehensive solutions across the entire product lifecycle; leading through its innovative technology and engineering design services, leveraging its optimized global supply chain, and delivering world-class manufacturing services. The industries we serve include: commercial aerospace, defense, advanced computing, next generation telecommunications, complex industrials, medical, and semiconductor capital equipment.

Summary:
Acts as primary customer contact for development projects with responsibility for leading the development team and development activities to meet the design requirements, program budget and customer satisfaction. May manage multiple, simultaneous programs and customers. May lead design and transition activities across multiple sites.

Responsibilities:

• Manages and leads development team activities as primary day-to-day contact for small to mid-size customers with stable and relatively simple products and challenges
• Interacts with customers at appropriate levels on matters related to schedule, quality, cost and engineering change to achieve highest levels of customer satisfaction and responsiveness to changing business conditions
• Generates proposed Statement of Work, including project schedule, deliverables, dependencies and resources, soliciting input from others as necessary
• Prepares bids or proposals; communicate them effectively to the customer with assistance as required.
• Creates market competitive, profitable proposals
• Leads internal development team to ensure customer expectations for on-time delivery, quality and cost are achieved
• Develops and ensures compliance to the project plan (schedule, resource and financial)
• Identifies and manages change in customer requirements (all scope change), design requirements and internal resources
• Effectively interacts and coordinates program deliverables with internal new products and manufacturing organizations, seeking guidance and assistance as required
• Analyzes and manages program financial performance to meet company objectives
• Updates project management tools on a weekly basis to aide in planning of company resources and to predict financial performance
• Responds to new opportunities within existing and new customers to meet objectives
• Identifies the need for quotations supporting new business opportunities and scope changes, as required
• Works to develop knowledge of the customer’s product, utilization, strategies and requirements to support launch activity and business development
• Makes development resource managers aware of the project needs for technical and business resources to ensure customer needs and business unit objectives are met; Highlight areas of concern
• Works to assist other development team members, as needed, to ensure customers’ needs and business unit objectives are met, bringing any issues forward for escalation as required
• Works to assist other Benchmark manufacturing support groups, as needed, to understand the requirements of the production environment
• Promotes Design for Excellence (DFX) philosophy with customers and internal customer team
• Interfaces with customer and supplier engineering groups, as required, to convey technical data and to address technical problems
• Leads or participates in continuous improvement activities with complete documentation, including a follow up review with the team in a presentation format
• Manages and leads development team activities as primary day-to-day contact for mid-size customers with relatively stable, non-complex products
• Prepares bids or proposals; Communicates them effectively to the customer
• Effectively interacts and coordinates program deliverables with internal new products and manufacturing organizations
• Prepares customer quotations supporting new business opportunities and scope changes, as required
• Develops knowledge of the customer’s product, utilization, strategies and requirements to support launch activity and business development
• Identifies new opportunities within existing and new customers to meet objectives
• Manages and leads development team activities as primary day-to-day large and/or multiple customers with multiple high level challenges
• Leads or assists other development team members, as needed, to ensure customer needs and business unit objectives are met
• All employees are responsible for the Quality of their work to ensure BEI meets, or exceeds Customer Satisfaction.
• Demonstrates Technical Program Manager II skills, for mid-size to large, or multiple, customers across multiple industries, with multiple &/or challenging products. Monitors all phases of program from award through completion.

Successfully manages individuals assigned to program, directs necessary changes, enhancing the capacity of the team to deliver results
Provides reports and metrics to senior management
Is considered an expert risk manager
Demonstrates the ability to articulate a compelling picture of the vision and strategy that motivates others to action
Primary focus and area of responsibility expanded to select inter business unit activities
Has basic understanding of contracts, terms & conditions and reviews with oversight
Attends and participates in negotiations with strict oversight

Other information:
6-12 years of program management experience

• Excellent written and verbal communication skills
• Effective interpersonal skills
• Effective multitasking skills and the ability to take on additional responsibilities as required
• Effective organization and prioritization skills
• Demonstrate high attention to detail
• Ability to work with diverse groups
• Demonstrates discretion, confidentiality, independent judgment and professionalism.
• Ability to work with minimal supervision and guidance, exercising discretion and independent judgment.
• Understanding of and ability to use continuous improvement tools.
• Strong customer service and client focus
• Working knowledge of productivity tools, including Microsoft Office products and WebEx conferencing software
• Demonstrated leadership and people management skills including ability to effectively coach and mentor employees at all levels.
• Enthusiastic and motivational communicator with multi-cultural experience.
• Demonstrates skills in effective customer interaction.
• Excellent interpersonal skills with the ability to interact and influence individuals, internally and externally, across all levels, functions and geographies.
• Collaborate and influence cross functional peer leaders in order to obtain support for process improvements
• Solid financial understanding, risk analysis ability, relationship building and project management.
• Use of discretion with the ability to gain trust of business leaders and others to discuss and respond to sensitive and business critical issues.
• Effective negotiation and problem-solving skills.
• Effective analytical, planning and organizational skills.
• Proficient in the use of Daptive, Microsoft™ Project and other project management tools
• Demonstrate good understanding of the extended project management process
• Ability to highlight issues and seek solutions to business and technical issues
• Ability to drive solutions to complex planning issues with limited supervision
• Ability to support a 24/ global business operation as required
  

Education:

• MS in Engineering or Science (EE or ME) or equivalent experience preferred
  

Geographical Location: Arizona:Phoenix

Physical Location: Phoenix, AZ - Harbour Drive

Shift: Shift 1

Work Schedule: M-F 0745-1615

Full Time