Technical Product Manager

Headquartered in Los Angeles, AireSpring is an award-winning provider of cloud communications and managed connectivity solutions. AireSpring provides next-generation communications solutions including AireContact®, AirePBX® - Business VoIP Phone Systems, SIP Trunking, MPLS, and Dedicated Internet Access.

AireSpring has received numerous third-party industry awards: "Product of the Year," "Best Telecom Deal," "Best in Show," and "Top Channel Program."

AireSpring is privately held, debt-free, and renowned in the industry for delivering a broad range of innovative cloud communication and connectivity solutions at competitive rates.

Responsibilities

• 
  Serve as the primary product technical expert and evangelist
• Act as the Product Management point of contact with key vendors and partners.
• Coordinate the collection, description, analysis and prioritization of requests for new product functionality
• Provide technical analysis of potential new partners
• Define and develop statements of work for vendors.
• Develop hands-on, in-depth knowledge of competitive products and maintain technical analysis of competitive strengths and weaknesses
• Work with the product leadership to develop product requirement specifications, conduct product discovery and research
• Work with internal stakeholders and partner closely with cross-functional teams to be accountable for the success and impact of new products
• Partner very closely with engineering teams on product design, development, and deployment.

Requirements

• 3+ years of technical experience in a hands-on environment with telecom technologies such as SD-WAN, MPLS, Cloud Computing, 4G/LTE, 5G, and UCaaS solutions.
• Knowledge of security and encryption fundamentals (SSL/TLS, MSSP, IPSec, SIEM, DDoS, IDPS).
• Advanced understanding of voice/data/internet applications, communications technologies, and network design.
• Strong analytical and problem-solving skills is mandatory
• Ability to articulate complex technical topics clearly and concisely to both business and technical audiences in both written and verbal form
• Ability to multi-task, prioritize and execute on assigned deliverables.
• Work independently with little direct supervision.
• Team player, with the confidence to guide other departments when necessary.
• Exceptional command of and understanding of technical infrastructure, with the ability to pick up new solutions quickly.
• Understanding of and embracing the principles of good "customer service", whether internal or external.

All your information will be kept confidential according to EEO guidelines.