Technical Product Manager, CMS

McDonald’s new growth strategy, Accelerating the Arches, encompasses all aspects of our business as the leading global omni-channel restaurant brand. As the consumer landscape shifts we are using our competitive advantages to further strengthen our brand. One of our core growth strategies is to Double Down on the 3Ds (Delivery, Digital and Drive Thru). McDonald’s will accelerate technology innovation so 65M+ customers a day will experience a fast, easy experience, whether at one of our 25,000 and growing Drive Thrus, through McDelivery, dine-in or takeaway.

The Technical Product Manager is responsible for defining and executing the technical vision, leveraging deep technical expertise. You will understand and provide input on technical decisions, working closely with Engineering and Architecture. You'll articulate, vet, and prioritize features to improve the quality and scale of your products.

We are looking for a Technical Product Manager to own the technical roadmap of the Content Management System (CMS) across channels and Drive Thru Technology solutions. The CMS currently drives menu board content in both the drive thru and inside the restaurant, with potential to extend to other channels. In this role, you will partner with strong technical leaders to drive long term vision through development and support markets with deployment activities. You will also serve as a key participant in cross-functional forums to ensure alignment with global solutions and implement scalable solutions.

Key Responsibilities:

• Establish a technical vision and strategy for the content management system and digital menu board products, explicitly focusing on technologies to enhance the ordering process in the restaurant
• Define and drive a technical strategy and architectural vision for your product, participate in partner selection when needed, and lead a distributed development organization to deliver your product
• Partner with business and operations counterparts to define and manage a rolling 12-month roadmap; regularly reviewing the roadmap with the content management system partner in order to forecast development resource capacity
• Write and refine developer stories, maintain an organized technical product backlog aligning with product strategy and resource capacity, and define dependencies and requirements cross-platforms
• Define and drive priorities for engineering sprints and product releases
• Maintain organized oversight of specific product delivery schedules to ensure proper balance of speed, features, timing, and integration with other functions, and communicate in coordination with Program Management
• Evaluate and prioritize emerging opportunities for performance, scalability, and integration
• Set quality and scalability metrics for the platform, and manage roadmap against objectives and key results (OKR)s
• Work closely with peer product engineer managers across all capabilities to prioritize initiatives, identify trade-offs, and coordinate technical product development and delivery
• Collaborate across functions (e.g., Market partners, Digital Customer Engagement, Release Team, IT, Operations, and Program Managers) to ensure the timely delivery of products
• Provide support to McDonald's continued evolution of its engineering capabilities, e.g., simplifying omnichannel development
• Work closely with market/segment tech teams to understand user feedback

Must have received or be willing to receive the COVID-19 vaccination by date of hire to be considered. Proof of vaccination required.

• 2-3 years of Product Management experience
• Experience translating customer needs into product features.
• Must be passionate about technology and outspoken about the best ways to engineer products that customers love to use.
• Strong analysis skills; proven ability to work with and influence engineering team.
• Experience translating customer and business needs into a digital product feature backlog.
• Uncompromising attention to detail.
• Experience translating customer and business needs for scalability, quality, and maintainability into a technical product roadmap.
• Superior interpersonal, written, and verbal communication skills.
• Experience leading cross-functional teams and managing indirect reports to achieve organizational goals
• Experience leading multiple complex initiatives, cross-functional projects in parallel.
• Curious, task-oriented, and a self-starter with a proven track record of "getting things done."

Preferred Qualifications:

• Experience with Content Management Systems and content framework
• Experience with frameworks to support global content and management process variations
• Product Management experience on customer-facing products leading agile development teams.
• Technical background in Computer Science, Engineering, or a related technology field.

McDonald’s is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries that serve 70 million customers daily. As the global leader in the food service industry, our legacy of innovation and hard work continues to drive us.

From drive thru updates to delivery to mobile order and pay, we are innovating quickly and growing. Joining McDonald's means thinking big and preparing for a career that can have influence around the world.

At McDonald’s, we see every day as a chance to create positive impact. We lead through our values centered on inclusivity, service, integrity, community and family. From support of Ronald McDonald House Charities to our Youth Opportunity project and sustainability initiatives, our values keep us dedicated to using our scale for good: good for our customers, people, industry and planet. We also offer outstanding benefits including a sabbatical program, tuition assistance and flexible work arrangements.

While most of us are working remote during COVID-19, we're excited to get back to our state-of-the-art headquarters in the booming West Loop of downtown Chicago! It's set up to be a global hub that cultivates collaboration:

• Take a class at Hamburger University
• Sample future items in our Test Kitchen
• Utilize the latest technology to connect with your team around the globe

We are an equal opportunity employer committed to the diversity of our crew members, staff, operators, and suppliers. We promote an inclusive work environment that creates feel-good moments for everyone. We are interested in people who enhance our company culture: Does this role interest you? We encourage you to apply even if you don’t meet every single requirement!

McDonald’s is committed to providing qualified individuals with disabilities reasonable accommodations to perform the essential functions of their jobs. Additionally, if you (or another applicant of whom you are aware) require assistance accessing or reading this job posting or otherwise seek assistance in the application process, please contact recruiting.supportteam@us.mcd.com

McDonald’s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Nothing in this job posting or description should be construed as an offer or guarantee of employment.