Technical Lead

Saviynt’s Enterprise Identity Cloud helps modern enterprises scale cloud initiatives and solve the toughest security and compliance challenges in record time. The company brings together identity governance (IGA), granular application access, cloud security, and privileged access (PAM) to secure the entire business ecosystem and provide a frictionless user experience. The world’s largest brands trust Saviynt to accelerate digital transformation, empower distributed workforces, and meet continuous compliance, including BP, Western Digital, Mass Mutual, and Koch Industries.
Saviynt is a leading provider of Cloud Security and Identity Governance solutions. Saviynt enables enterprises to secure applications, data, and infrastructure in a single platform for Cloud (Office 365, AWS, Azure, Salesforce, Workday) and Enterprise (SAP, Oracle EBS). Saviynt is pioneering Identity Governance Administration by integrating advanced risk analytics and intelligence with fine-grained privilege management.
Saviynt is looking for Technical Lead to help support and maintain its leading Identity Governance (IGA) solution based on customer requirements. As L3 support, the primary responsibility will be to triage, update incident tickets, and resolve technical issues through debugging research, and investigation. Responsibilities:

• Identity and Access Management domain knowledge is mandatory.
• Provide Level 3 support for the system within agreed service levels
• Implement and manage the effectiveness of Incident, Service Request, Change, and Problem management processes for the service area
• Provide daily/weekly report for ticket status
• Responsible for the maintenance of system configurations and process documentation, operating procedures, and infrastructure support documentation
• Help with operations after go-live, ensuring SLAs
• Resolve technical issues through debugging, research, and investigation.
• Work closely with business teams and DevSecOps teams activities related to supporting the IAM service offerings
• Follow approved life cycle methodologies, create documentation for design and testing

Qualifications:

• Bachelor’s/equivalent in Engineering
• Experience with ticketing system; Service Desk, Remedy, etc.
• Understanding of SLAs and the importance of being within SLAs
• Ability to provide 24/7 on-call support as an SME (on a rotational basis)
• Experience with documentation of policies and procedures
• 8+ years of industry experience in design, development, customization, configuration, deployment preferably in any Identity Management and Governance products
• Excellent verbal and written communication skills
• Ability to excel in a team-oriented, project-based work environment
• Strong critical thinking skills, and the ability to think on your feet
• Must be able to thrive in a fast-paced, high energy environment
• Ability to work independently, adapt quickly, and maintain a positive attitude
• Ability to dissect requirements into usable test cases and a test plan that covers new functionality, while keeping an eye on all other aspects that ensure full testing coverage
• Knowledge of Web Services (REST/SOAP)
• Knowledge of Java/J2EE and SQL
• Experience in Unix Shell/Perl scripting

Saviynt is an amazing place to work. We are leading an industry, experiencing rocket ship growth, and have some of the most brilliant and talented people working for us. If you're creative and autonomous, we want to hear from you!
Saviynt is an amazing place to work. We are a small but mighty company with phenomenal people. Your time at Saviynt will be worthwhile. You will experience tremendous growth and learning while being part of something you are helping to define and build from the ground up. Through challenging yet rewarding work, you will be able to directly impact our clients, all within a welcoming and positive work environment. If you're resilient and enjoy working in a dynamic high growth environment you belong with us!