Technical Lead Account Management

Overview: Guidehouse is a leading management consulting firm serving the public and commercial markets. We guide our clients forward towards new futures that build trust in society and your professional skills along the journey. Join us at Guidehouse.Responsibilities:
ResponsibilitiesSupport the Departments Account Management Team, falling under Cybersecurity and Internal Controls. This role requires a deep understanding of account management. Specifically experience and skills managing access management at an Enterprise and Service level. Additionally, this role involves coordination across all Components of DOJ, a requirement for architecture and design subject matter expertise as it pertains to account management as well process improvement and automation experience. This position is suitable for those that thrive in coordinating efforts across teams, identifying gaps in various processes and procedures and identifying areas for improvement. Demanding timelines may require the ability to quickly verify or produce a product as soon as they are issued. The ability to anticipate and engage various stakeholders will help you be successful. Specific tasks include:

• Plan and lead technical professionals and cross-function/matrix teams supporting account management for DOJ
• Manage and track towards completion, the quality of the team’s work
• Identify process improvement areas for existing processes
• Identify areas for automation to alleviate very manual processes
• Create/update various Standard Operating Procedures (SOP)
• Delegate tasks and provide guidance and direction to others
• Collaborate with teammates in accomplishing tasks
• Communicate with senior leadership, technical staff and customers daily, ensuring the technical issues are presented in a clear, concise manner that non-technical individuals can understand
• Recognize and addresses additional opportunities to serve the client, through an understanding of Guidehouse services

Qualifications:
Required Experience/Skills

• At least 4 years Technical PM/Business Analyst experience or Business Process Improvement
• Bachelor’s Degree
• Project Management Professional (PMP) Certification
• Public trust, and ability to obtain a Top Secret security clearance
• Familiar with identity and access management solutions and processes
• Experience managing or supporting technical projects, escalating risks, and managing schedules
• Effectively interact with multiple levels of personnel (both internally and externally)
• Ability to apply a variety of problem-solving techniques to resolve issues
• Demonstrates clear writing, confident presentation and effective facilitation skills
• Ability to tailor communication to effectively reach audience
• Continuously seek out and shares best practices

Desired Experience/Skills

• Experience with Active Directory, leveraged for account creation
• Excellent verbal and written communication skills, as well as team building skills
• Experience/Familiarity with the following operating systems, Mainframe, Windows, Linux, AIX and Unix and account provisioning processes
• Technical or Agile certifications (MCSE, CCNA, Security+, CSM, AWS)
• An understanding of REST APIs, SAML, SSH and DRA (tool used by DOJ to create account templates)
• Working knowledge of IBM Identify Security Manager
• Ability to seek and implement ideas for improving processes, client service or leveraging technology

Clearance: Public TrustAdditional Requirements: The successful candidate must not be subject to employment restrictions from a former employer (such as a non-compete) that would prevent the candidate from performing the job responsibilities as described.Disclaimer:

About Guidehouse

Guidehouse is an Equal Employment Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, citizenship status, military status, protected veteran status, religion, creed, physical or mental disability, medical condition, marital status, sex, sexual orientation, gender, gender identity or expression, age, genetic information, or any other basis protected by law, ordinance, or regulation.

Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.

If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at RecruitingAccommodation@guidehouse.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.

Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.

Rewards and Benefits

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

Benefits include:

• Medical, Rx, Dental & Vision Insurance
• Personal and Family Sick Time & Company Paid Holidays
• Parental Leave and Adoption Assistance
• 401(k) Retirement Plan
• Basic Life & Supplemental Life
• Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
• Short-Term & Long-Term Disability
• Tuition Reimbursement, Personal Development & Learning Opportunities
• Skills Development & Certifications
• Employee Referral Program
• Corporate Sponsored Events & Community Outreach
• Emergency Back-Up Childcare Program