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Technical Helper

  • Full-Time
  • Honolulu, HI
  • Sears Home Services
  • Posted 2 years ago – Accepting applications
Job Description
The Technical Helper is responsible for providing assistance to Service Technicians on repair calls and shuttling necessary parts and supplies for service repair completion.

JOB DUTIES/RESPONSIBILITIES:
  • Rides with or meets Technician at designated location to assist on service call
  • Follows directions provided by Service Technician to assist in completing product repair, including, but not limited to assistance in
lifting, handling of tools, etc.
  • Shuttles parts and supplies to Technician when applicable
  • Performs other duties as assigned
REQUIRED SKILLS:
  • Ability to aid physically the Service Technician in the handling of appliances or equipment to be repaired
  • Ability to work variable and flexible hours, including overtime as needed
  • Ability to handle stressful situations, and to work in a fast paced environment
  • Ability to apply appropriate safety procedures and equipment to protect Company and customer assets
  • Ability to communicate effectively with the Service Technician and customer
  • Ability to read and utilize reports as needed
  • Ability to read, write, and speak English
  • Ability to follow Quality Management System (QMS) process guidelines
  • Ability to maintain regular and consistent attendance
  • Ability to work well with others in a team environment to deliver high performance results
  • Outstanding customer service skills
  • Open to change, with the ability to implement change quickly and effectively
  • Ability to convey a positive image of the Company in all actions and behaviors
  • Excellent communication skills
  • Good listening skills
PREFERRED SKILLS:
  • Mechanical aptitude
JOB REQUIREMENTS:
  • 18 years of age or older
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