TECH DESKTOP SUPPORT II

Overview:

Tech Desktop Support II

Envision Healthcare

Onsite

Envision Healthcare is a leading national medical group focused on delivering high quality care to patients when and where they need it most. More than 30,000 clinicians and clinical support teammates call Envision home. We welcome teammates of every background and work in communities that reflect the racial, ethnic, gender, sexual orientation, and economic diversity of our country.

Through Envision Physician Services and AMSURG, our clinician-led organization is changing the face of healthcare by delivering high-quality care that puts the patient first.

Envision’s core values drive continual advancement and ingenuity across the enterprise:

• Be Curious-embrace learning, seek out diversity of thought, listen openly, ask questions, and ask for feedback
• Instill Trust-have the hard conversation, presume good intent, honor commitments, and do the right thing for patients and each other
• Pursue Extraordinary-challenge the status quo, champion change, innovate and constantly aim higher
• Care Deeply-serve patients, partners, communities, and each other with empathy, compassion, and respect
• Embrace Teamwork-work cross-functionally, break down walls, develop others, be inclusive and unite to improve patient health
• Inspire Joy-seek fulfillment and the joy of medicine, appreciate others, celebrate wins, and promote wellness and belonging

Benefits

We offer you an outstanding total compensation package, and a variety of health and welfare benefit options to help protect your health and promote your wellbeing. The benefits package includes: medical, dental and vision, life & disability, 401k, HSA, Flexible Spending and an Employee Assistance Program.

Responsibilities: We currently have an exciting opportunity available for an experienced Tech Desktop Support II in their Conshohocken, PA location
The Desktop Support Technician II role is a member of our Field Operations team and is responsible for managing the full life cycle of IT equipment for both clinical and non-clinical users. This includes reviewing requirements, recommending solutions, promoting standards, tracking inventory, imaging, configuring, and deploying systems, supporting, securing, and maintaining those systems, and the eventual deprovisioning and secure disposal of those systems when they reach end of life. This position requires a high degree of professionalism, teamwork, customer centricity, communication, a passion for working directly with end users, and top-tier technical aptitude. Task ownership from start to finish, with communication to the customer, is vital. Interactions with multiple teams, such as Service Desk, Infrastructure & Operations, Information Security, and Application Support is essential.

• Performs imaging, maintenance, upgrades and deployment of software and computer hardware
• Supports end-users via phone, remote support tools and hands on interaction
• Skilled in issue determination and resolution
• Supports Microsoft Office application issues
• Supports Windows and Mac OSes
• Supports wireless connectivity for approved hardware and mobile devices
• Installs approved applications in a timely manner
• Escalates issues and effectively communicate to appropriate personnel for resolution
• Travel between office and local Clinics
• Advanced network troubleshooting skills
• Asset Management fundamentals
• Telecom fundamentals
• Onsite smart-hands support of network, telecom, and server equipment
• Scripting and automation knowledge a plus
• Occasional overtime, after hours and weekend work
• Documents all work related to customer incidents through Envision ticketing system
• Writes and edits knowledge base articles of known issue resolutions and technical information
• Occasionally lift and/or move up to 50 pounds
• Deploy and move workstations
• Some travel required to support remote offices (10 – 25%)
• Other duties as assigned

Qualifications:

• Must have excellent customer service skills and strong verbal / written communication skills with the ability to communicate effectively with both novice computer users and experienced professionals.
• Must effectively manage time to make certain customer incidents are properly responded to in a timely manner
• Must have experience in a first call resolution focused environment
• Must have working knowledge of imaging, setup, repair and configuration of Dell, Apple, Microsoft related hardware
• Must have working knowledge of Microsoft Windows operating systems (10), Microsoft Office (2016, O365) and the ability to troubleshoot related issues accordingly
• Must have experience with Active Directory administration
• Must have experience with Citrix administration and end-user support
• Must have working knowledge in the configuration and troubleshooting of network printers, scanners and other peripherals.
• Must have the ability to prioritize tasks and effectively complete assignments within an estimated time frame.
• Should have a general understanding of Service Management concepts (ITIL, ITSM)
• Associate Degree and/or related certification and 4 or more years of related experience in a Desktop Support environment
• Bachelor's Degree from four-year College or University preferred
• Windows 10 operating system troubleshooting and configuration
• Microsoft Office 2016/O365, configuration and troubleshooting
• Desktop hardware / software installation, configuration and troubleshooting
• Network / local Printer, scanner and other peripheral installation, configuration and troubleshooting
• Desktop imaging creation / deployment experience with MDT or SCCM preferred
• Ticketing system documentation and knowledge base article creation experience

If you are ready to join an exciting, progressive company and have a strong work ethic, join our team of experts! We offer a highly competitive salary and a comprehensive benefits package.

Envision Physician Services uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify.

Envision Physician Services is an Equal Opportunity Employer.

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