Tech Business Services Consultant

About this role:

Wells Fargo is seeking a Technology Business Services Consultant.

In this role, you will:

The role will provide first line compliance support to all technology users in CCIBT with a core focus area of Operational Governance for key programs such as Records Management, Minimum Application Requirements adherence and End of Life Asset Remediation.

Responsibilities may include:

• Researching, tracking, resolving and reporting simple to moderately complex program concerns/impacts

• Coordinate & Facilitate meetings and routines involving program Subject Matter Experts (SMEs) and CCIBT CIO Application Team stakeholders

• Create and maintain CCIBT Records Management documentation and procedures as required

• Coaching/Training new CCIBT CIO resources with specialized alignment to related governance & compliance functions (routines) influencing overseen programs or initiatives

• Collaborate with managers and staff to understand problems and resolve issues

• Ability to navigate the organization, gather information from different and varied sources to clarify a moderately complex situation

• Strong user of Microsoft Office applications (Word, Excel, PowerPoint)

Required Qualifications, US:

• 2+ years of Technology Business Services experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Required Qualifications, International:

• Experience in Technology Business Services, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Self-motivated personality with big-picture awareness and a focus on making the team successful rather than doing the letter of the job. If the team isn't successful, we're not successful.
  
  
  • Willingness to put team before self and to engage in healthy discussion of options but to accept and support decisions once they are made.
  
  
  • Clear diction and voice easy to understand on voice/video calls.
  
  
  • Upbeat, positive approach to tasks and client/team member interactions.
  
  
  • Prior experience with reviewing and auditing documents and records

Job Expectations:

• Able to take ownership of issues and resolve with limited supervision
  
  
  • Able to prioritize multiple, competing initiatives in an organized manner
  
  
  • At direction of initiative leads, pursue answers to questions raised by application teams
  
  
  • Collect and mine data from various systems of record or from conversations with application teams.
  
  
  • Proactively surface concerns about on-time delivery of work, and collaborate to find a path to "good".
  
  
  • Responsible for understanding the milestones and events, deadlines, and actions required to comply with program expectations.
  
  
  • Responsible for working with the application manager to plan the on-time, successful delivery of the events and milestones relevant to the application.
  
  
  • Responsible for sharing communications affecting the application(s) with the application manager to help ensure he/she is aware.
  
  
  • Accountable for escalating to the lead project manager, program manager, or reporting manager any challenges meeting dates or deliverables as soon as they are recognized as at risk.

The role will provide first line compliance support to all technology users in CCIBT with a core focus area of Operational Governance for key programs such as Records Management, Minimum Application Requirements adherence and End of Life Asset Remediation.

Responsibilities may include:

• Researching, tracking, resolving and reporting simple to moderately complex program concerns/impacts

• Coordinate & Facilitate meetings and routines involving program Subject Matter Experts (SMEs) and CCIBT CIO Application Team stakeholders

• Create and maintain CCIBT Records Management documentation and procedures as required

• Coaching/Training new CCIBT CIO resources with specialized alignment to related governance & compliance functions (routines) influencing overseen programs or initiatives

• Collaborate with managers and staff to understand problems and resolve issues

• Ability to navigate the organization, gather information from different and varied sources to clarify a moderately complex situation

• Strong user of Microsoft Office applications (Word, Excel, PowerPoint)

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.