Team Member Solution Center Specialist

Hennepin Healthcare is an integrated system of care that includes HCMC, a nationally recognized Level I Adult and Pediatric Trauma Center and acute care hospital. The comprehensive healthcare system includes a 484 bed academic medical center, a large outpatient Clinic & Specialty Center, and a network of primary and specialty care clinics in Minneapolis and in suburban communities. Hennepin Healthcare has a large psychiatric program, home care and hospice, and operates a research institute, innovation center and philanthropic foundation.

SUMMARY:

We are currently seeking a Team Member Solution Center Specialist to join our Solution Center Team on our People and Culture team. This full-time role will work a hybrid schedule (remote and on-site).

This position is responsible for ensuring the data integrity of the People and Culture system through accurately and timely processing and auditing transactions.

Required COVID-19 Vaccinations for Employees

Hennepin Healthcare requires employees to be fully vaccinated against COVID-19. This includes all employees, volunteers, students, and contracted staff, with limited exemptions for medical or religious reasons.

RESPONSIBILITIES:

• Respond to and resolve questions, requests and concerns from employees, non-employees, managers and applicants via multiple contact types including: phone, self-service cases, emails, chat etc
• Accountable for collaborating with People and Culture colleagues to drive resolution of cases re: a broad range of topics
• Surface contact trends and issues, share process/system improvement ideas and work cross-functionally to implement changes
• Process all transactions (employees and non-employees) to maintain an up-to-date and accurate People and Culture system including: onboarding, promotions/demotions/transfers, terminations and performance evaluations
• Complete routine audits of the People and Culture system to ensure data integrity and then research, resolve and/or escalate issues as appropriate
• Ensure employment-related background verifications and onboarding tasks are completed for new hires and conduct primary source verifications for renewals of licensures/certifications for renewals

QUALIFICATIONS:

Minimum Qualifications:

• Bachelor's Degree
• People and Culture experience including: 1-2 years of experience in a related contact and operations center (including processing employee data changes in a HRIS system)

-OR-

• An approved equivalent combination of education and experience

Preferred Qualifications:

• Bachelor’s Degree in Human Resources, Business or related field strongly preferred
• PeopleSoft HCM and/or PeopleSoft CRM experience
• Experience processing employee data changes in a HRIS system
• Experience working in process improvement
• Experience with: payroll, compensation, benefits, talent acquisition, learning/growth/transformation and/or employee/labor relations

Knowledge/ Skills/ Abilities:

• Customer service professional who pays attention to the needs of potential/current/former employees and takes action to meet or exceed expectations
• Emotional intelligence including demonstrating insight into the emotions and motivations that underlie human behavior, using those insights to establish rapport/build effective relationships while maintaining privacy/confidentiality, valuing diversity, supporting inclusion and fostering a sense of belonging
• Being adaptable by adjusting behavior and attitude to accommodate changing circumstances, navigating through ambiguity and responding to a wide range of topics
• Delivers reliably high quality by taking great care to ensure all aspects of work are completed correctly and by deadlines
• Strong problem-solving skills including: efficiently defining core issue(s), conducting research, collaborating with others, considering alternative course of action, resolving concerns and surfacing process/system improvements
• Proficient in Microsoft Office Suite. Proven ability to learn existing and new technology

You've made the right choice in considering Hennepin Healthcare for your employment. We offer a wealth of opportunities for individuals who want to make an impact in our patients' lives. We are dedicated to providing Equal Employment Opportunities to both current and prospective employees. We are driven to connect talented individuals with life-changing career opportunities, enabling you to provide exceptional care without exception. Thank you for considering Hennepin Healthcare as a future employer.

Please Note: Offers of employment from Hennepin Healthcare are conditional and contingent upon successful clearance of all background checks and pre-employment requirements.