Team Member

Team Member

Position Summary: Responsible for delivering a “WOW” guest experience by consistently providing quality food, excellent service, and a clean restaurant environment for Jack in the Box guests.

Key Duties/Responsibilities:

• Models a “guest comes first” attitude; has a genuine smile, and displays a friendly and positive spirit; appreciates guests and makes them feel welcome; is always polite and courteous.
• Ensures the timeliness, quality, and accuracy of all orders; conveys a sense of urgency.
• Handles guest complaints effectively using the C A R E model – courtesy, apology, resolution, extra effort.
• Interacts effectively with diverse groups of people and does not have or display any biases.
• Gets along with other team members and always shows care and respect.
• Ensures personal and uniform cleanliness; helps and compliments other team members; makes new employees feel welcome and helps train employees as assigned.
• Follows instructions, is consistently productive and focused.
• Willingly accepts direction and feedback from management and other team members.
• Follows JIB procedures and standards in performing all workstation activities.
• Has excellent record of attendance & punctuality (5 minutes before scheduled start time), and is flexible to meet restaurant scheduling needs.
• Is dependable and reliable.
• Maintains restaurant cleanliness inside and outside by following JIB cleaning and maintenance procedures.
• Maintains clean, neat appearance; follows uniform and grooming standards.

Qualifications:

• Demonstrates integrity and ethical behavior.
• Ability to stand and walk approximately 90%-95% of shift.
• Ability to lift and carry 10-65 lbs.
• Ability to take guests’ orders, operate a cash register, and read video monitors.
• Ability and desire to work in a very fast-paced environment.