Team Leader/Supervisor (LCSW) (newSTART Alternative-to-Incarceration Program)

CASES is one of New York City’s leading providers of alternative-to-incarceration (ATI), youth, and behavioral health treatment programs for justice-involved individuals who have mental illness. CASES’ Short-term Alternatives and Referrals to Treatment (newSTART) is a brief intervention program that offers one- three- and five-sessions of court-ordered services focused on the rapid engagement of people with behavioral health needs (substance use and mental health). Program participants experience high rates of homelessness and are impacted by chronic exposure to the criminal justice system. The newSTART Team Leader is responsible for the direct supervision of a multidisciplinary team delivering court-ordered brief supervision and voluntary services. CASES seeks a mission-driven manager with advanced clinical and administrative leadership. The purpose of the newSTART ATI is to engage annually one thousand individuals at risk of jail sentences. The teams respond to participant needs and risks using a harm reduction approach to help clients begin to engage in community-based services. CASES is looking for supervisors committed to social justice, evidence-based practices, and the goals of public safety and harm reduction, and the principles of recovery-oriented and trauma-informed service.

Location: Harlem & Manhattan Criminal Court, New York, NY

Reports To: Director

We believe that in-person operations are the best way to serve our clients, both directly and through essential operational support. This job requires work in our offices and/or the community.

• Manage the clinical, administrative, and technical supervision of the newSTART team
• Collaborate with the court-based arraignment clinical team responsible for centralized screening and assessment operations for program intakes to ensure participants receive a warm hand-off after program intake and are fully engaged following the transition from arraignment detention to community
• Guide the intake specialist to effectively triage participants to the appropriate team member based on the results of the intake screening and assessment
• Ensure the timely flow and intensity and frequency of services to meet individual participant needs based on engagement readiness
• Lead the integration of gender-responsive specialized services for women formulating services and collaborations with providers skilled at engaging and serving justice-involved women
• Allocate time to direct participant services including work in the community and work with staff to provide direct assistance, coaching and guidance
• Ensure staff engagement and compliance with Motivational
• Interviewing (MI) training institute and core training requirements to achieve proficiency standards
• Lead staff organizational meetings to regularly review participant progress using a team-based approach along with clinical staff meetings for comprehensive service planning, staff training, and supervision
• Participate in regularly scheduled management meetings with other newSTART team leaders and the Director of newSTART
• Promote staff safety in the delivery of community-based treatment, ensuring staff are trained in community safety and routinely follow the safety plan
• Ensure crisis intervention is managed appropriately including need for medical, substance use or psychiatric hospitalization
• Utilize real time data visualization tools to manage program services and outcomes, and work with the Program Analyst to identify data and reports that can support and advance the quality of program operations
• Ensure the team provides excellent brief-intervention evidence-based services, including collaborating effectively with the CASES’ Nathaniel Clinic, Health Home Care Management Plus program and the co-located Institute for Family Health (IFH) primary care clinic, for the delivery of jointly coordinated services
• Develop relationships with community-based providers serving program participants and lead the coordination of care with contracted subcontractors, including crisis respite, substance use and vocational and employment providers
• Participate in quarterly reporting, quality assurance, program fidelity, and continuous quality improvement activities with the newSTART Director, the Director of ATI Implementation and Fidelity and newSTART Implementation and Quality Assurance Specialist to analyze program services, trends, and outcomes; specific to the results of these analyses, implement corrective action/process improvement plans
• Utilize and value participant and family member/significant other input to inform, revise, and shape program operations
• Other duties as required by the Director, Senior Director, and Executive Team

• NYS LCSW license or LMSW with strong clinical skills, obtaining LCSW within first year of employment
• 2 years of supervisory experience
• 3+ years of experience working with justice-involved adults with behavioral health needs (trauma, mental illness and/or substance use)
• Excellent written, oral, presentation, and facilitation skills
• Ability to work effectively with diverse team and remain highly organized
• Proficiency in Microsoft suite, knowledge of Salesforce preferred
• Tenacity and ability to think out of the box and motivate staff to work creatively with hard to engage participants
• Spanish speaking a plus.

Only applicants selected for interviews will be contacted.

CASES is proud to be an Equal Opportunity Employer. Employment with CASES is based solely on qualifications and competence for a particular position, without regard to race, color, ethnic or national origin, age, religion, creed, gender, sexual orientation, disability, or marital, military, or citizenship status. We also actively recruit individuals with prior involvement in the criminal justice system. Your information will be kept confidential according to EEO guidelines.