TEAM LEADER

GENERAL SUMMARY:

The Team Leader is responsible for the daily operations, administration, and team management in supportive housing, employment services, and residential services. This position provides assistance to program management in program implementation and in alignment with approved contracts and budgets. Consistently supports the mission and objectives of Buckelew Programs by maintaining the privacy and confidentiality of information, protecting the assets of the organization, acting with ethics and integrity, and adhering to applicable federal, state and local laws and regulations.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

The statements contained in this job description are general details of the position that are necessary to describe the principal functions of this job, the level of knowledge and skill typically required and the scope of responsibility and are not an all-inclusive listing of work requirements. This job description in no way implies that these are the only duties, including essential duties, to be performed by the employee occupying this position. The employee is responsible to perform other related work that is assigned or that should be performed to do the job well. This is a guideline to help understand the responsibilities of the job and a tool to help measure your performance regarding the position.

Administrative:

• Assist program management in all aspects of operations of assigned program(s) to include planning, growth, staffing and development. This includes assisting staff to meet annual program goals, objectives and activities.
  • Support compliance and implementation of financial responsibilities, monitor revenue and expense to operate within budgets assuring that financial procedures and controls are adhered to by program staff. Approves program expenditures in line with budgets in accordance with authorized authority.
  • Assist program management with both administrative and clinical record keeping tasks.

Staff Management:

• Assist in the hiring, orienting, training, and supervision of professional and non-professional staff, and volunteer staff (where applicable). Provide team oversite, supervision, necessary corrective action plan(s) and ongoing performance evaluations in accordance with agency policy and procedures.
• Assist in planning, coordinating, and implementing staff schedules. Share on-call responsibilities as needed.
• Facilitate regularly scheduled weekly individual, team and all staff meetings.

Program Quality and Compliance

• Assure all services meet the highest standards of care while adhering to documentation requirements, maximizing the use of evidence based and best practice treatment models and/or industry standard practices. Ensure that services are designed and delivered in a manner that facilitates progress toward identifiable client goals while maintaining a reasonable degree of client satisfaction.
• Ensure that all legal, regulatory, and contractual requirements applicable to the program are adhered to and/or delivered, including compliance with program certifications (e.g., CARF, American Association of Suicidology, CCL, etc.).
• Ensure program and staff compliance with all relevant health and safety policies, procedures and regulations.
• Evaluate progress toward meeting program objectives and prepare regular data and outcome reports.
• Monitor program vacancies. Support program management in managing referrals, intakes, and discharges. For housing programs, assist in the identification, intake and monitoring of new referrals to the units.

Clinical Duties

• Oversee, assist, monitor and provide direction to staff in the planning, development, and implementation of client treatment planning, client services and Medi-Cal record keeping. Utilize psycho-social rehabilitation practices to provide general counseling and guidance with clients in a manner that facilitates individual growth.
• Perform case management duties and intakes as needed. Meet with families, psychiatrists, county case managers and others as clinically relevant to the client. Maintain general awareness of clients mental/physical health concerns; respond and report as needs indicate.
• Provide crisis intervention and crisis management services as needed.
• Monitor, ensure and assist staff in keeping client charts, notes and records current and secure according to HIPAA, Medi-Cal and contractual requirements. At regular intervals, provide oversite and audits of clients clinical chart.
• Monitor, ensure and communicate to staff on a weekly basis adherence to agency billing standards.

Business Development

• Ensure and maintain positive collaboration with community partners and agency/program fundraising efforts.
• Explore community resources to enrich and compliment clients lives and program.

Housing Responsibilities (as applicable to program)

• Assist as needed in the procurement of additional housing. Oversee, monitor, and assist in maintaining Buckelew housing. Ensure housing meets the necessary safe and sanitary requirements of local housing authority and fire district.
• Conduct housing inspections per contract and/or licensing requirements and housing authority regulations and assist in follow-up, maintenance and procurement of housing supplies, repairs and vendors.
• Maintain landlord/owner and neighborhood relationships under the direction of program management. Address concerns as needed.

Education and Experience: An Associates degree in Social Services/Psychology (or related field) plus 6 years of experience in social service/psychology; or a Bachelors degree plus four years of experience in social services/psychology; or a Masters degree plus two years of experience in social services/psychology required. Experience working with severe and persistent mental illness and substance abuse preferred. Two or more years of experience in a mental health agency, at least one of which is in direct services, with the remainder including some administrative or planning responsibilities. One-year supervisory experience, preferably in a behavioral health agency. Strong understanding of family and group dynamics. For positions in CCL licensed facilities: successful completion of 40-hour Adult Residential Facility Initial Certification within first twelve months and maintain certification.

Skills and Abilities: Must be fluent in English. Bilingual English/Spanish preferred. Ability to work in an independent, organized, calm and reassuring manner using good boundaries and good judgment; to be reliable, dependable and flexible; and to accept supervision, suggestions and feedback. Must have interest in working with persons with a behavioral health disability. Ability to work within all the rules, regulations, and policies that govern agency compliance. Organized, responsible, professional, able to work on many projects simultaneously, to be flexible, empathic and able to relate to clients, other professionals, and the general community. Skills MS Office (including Excel and Word) at not less than an intermediate level. Must have excellent oral and written skills, and the ability to communicate with both internal and external contacts. Must be a positive team player. Must have and maintain a valid California drivers license with an insurable driving record and insured personal car to use on the job.

Physical Requirements: Physically capable of the following intermittent activities: stretching, bending, kneeling, twisting, squatting, reaching above and below the shoulder, pushing, pulling, grasping and lifting up to 30 pounds in weight. Physically capable of the following extended activities: driving, writing, standing, typing, and sitting.

AA/EOE