Team Leader

The Team Lead is responsible for assisting the Store Manager in the store's daily operation and achievement of sales targets. In addition, they assist the store manager in supervising, coaching and training employees. Their core responsibilities include selling the customer on our product, brand and our mission.

Our culture is one of caring and commitment for our employees’ well-being and growth, while working together in an atmosphere of trust and respect. We sincerely believe that in our retail environment our employees are the competitive advantage. We provide training that is the best in the business, giving you the tools you need to excel in your position.

Main Purpose: The Team Lead is a sales associate with the added responsibility of holding a key to the store. The Team Lead demonstrates all of the same qualities and abilities as the Sales Associate, quickly building rapport with the customer and confidently showing them the products that fit their lifestyle. The Team Lead is responsible for assisting the Store Manager in the store’s daily operation and achievement of sales targets. In addition, they assist the store manager in supervising, coaching and training employees. Their core responsibilities include selling the customer on our product, brand and our mission. The Team Lead will be responsible for the financial and operational responsibilities of opening and closing the store.

Core Accountabilities:

• Responsible for serving as Manager on Duty for the store in all aspects while working and opening and closing the store in accordance with company standards.
• Consistently delivers positive sales performance.
• Organizes the store merchandise and back stock and ensures proper placement of product
• Oversees the receipt of shipment and maintain a clean work environment
• Assists in training and coaching employees on all policies and procedures.
• Practices impeccable customer service skills.
• Upsells the customer, when appropriate, on multiple pairs and accessories.
• Exemplifies the Clarks Brand.
• Follows all policies and procedures related to loss prevention and shrinkage.
• Creates a visually compelling environment.
• Creates a comfortable work environment for all colleagues.
• Ensures all associates are aware of their current tasks and responsibilities.

Key Outputs/Results:

• Meets or exceeds personal sales and productivity goals, while supporting the achievement of all store goals.
• Always engage the customer when they walk in the store, establishes the customers’ needs by actively listening, builds rapport in an enthusiastic and confident way. Provides the product to the customer quickly.
• Presents additional product per Company directive (ex. 4 on the Floor, Demo Product)
• Confidently offers advice on fashion and styling and technology and fit.
• Model our shoes and brand in their dress and attitude.
• Ensures that all purchases and returns are keyed correctly and accurately.
• Ensures that all money and credit card transactions are accurate and accounted for.
• Follows all policies and procedures related to inventory, cash handling and loss prevention.
• Promptly returns all shoes to the stock room in the correct place, keeps the sales floor tidy and free of obstructions, cleans displays, dusts, straightens shoes and laces during quiet periods.
• Follows all policies and procedures on health and safety, as well as behaviour policies and guidelines.
• In the absence of the Store Manager or Assistant Store Manager, briefs associates on all relevant communication and tasks.
• Ensures store asset security through, but not limited to, assisting the Store Manager and Assistant Store Manager with: following nightly bank deposit process, open/close procedures, store balance compliance counts and procedures, required stock counts and inventory, and return procedures.

Essential Knowledge:

• High School graduate or equivalent, preferred
• 6 months to 1 year prior retail experience

Technical Skills:

• Understanding of basic business and financial reports
• Proficiency with PC based software, e-mail and word processing software
• Ability to carry up to 50 pounds
• Ability to climb an 8 foot ladder
• Ability to stand for long periods of time and bend as needed
• Must be willing to work a flexible schedule, nights, weekends and holidays are required as part of an open availability.
• Some overnights may be needed for specific events/times.

Competencies (Behaviors):

• Values People: Genuinely engage with others and form positive connections inside and outside of the organization
• Customer Focus: Exceed customer expectations
• Drive for Results: Ability to deliver desired results and drive to completion
• Teamwork: Desire to work cooperatively with others
• Interpersonal Skills: Ability to consider, respond and interact appropriately with different people in different situations
• Change Management: Demonstrate the capability to change course when desired results are not being met
• Initiative: Identifying what needs to be done and doing it before being asked or before the situation requires
• Commercial awareness within the fashion and footwear industry

Job Type: Part-time

Pay: Up to $14.00 per hour

Benefits:

• Employee assistance program
• Employee discount
• Flexible schedule
• Professional development assistance
• Tuition reimbursement

Supplemental Pay:

• Bonus pay
• Commission pay

Education:

• High school or equivalent (Preferred)

Experience:

• Supervising Experience: 1 year (Preferred)
• Customer Service: 1 year (Preferred)

Work Location:

• One location

Work Remotely:

• No