Team Lead, AWS Engineering - Remote - US

Team Lead, AWS Engineering - Remote - US

VoiceFoundry, a TTEC Digital LLC company, is seeking a Team Lead AWS Engineering to join our team. This is a remote role based in the United States.

Why choose VoiceFoundry to enhance and broaden your career? We are just as passionate about the relentless pursuit of Customer Success by providing ideal solutions to solving our client's business problems by driving customer experience outcomes with our enhanced technical capabilities as you are. Whether you're the Engineer, Architect, Project Manager, Practice Leader or Sales Executive we need your talent to help us in our exciting journey to success!

What you'll be doing:

VoiceFoundry teams function as autonomous units working with multiple clients at any given time. Developer teams consist of three to four developers, including the team lead, and a project manager. After receiving SOWs and rough requirements from our sales team, the Team Lead works with the PM on the team to perform detailed discovery and to plan out the sprints of the project alongside the client's product owners. Our teams are treated as group of equals, but the lead has the final say and responsibility for the technical decisions made on a project. As such, the lead must be able to handle professional conflict in a way that is productive and edifying, not destructive to the morale of their teammates. Reporting to the Technology Manager, the Team Leads are expected to contribute to Best Practice Documentation within the organization.

VoiceFoundry's solutions include an ever-evolving field of AWS-focused contact center implementations, and the Lead is expected to stay current on the latest and greatest from Amazon as well as the broader industry. The Team Lead will ensure VoiceFoundry continues to polish our practice in order to deliver faster with higher quality and better performance for our clients.

What you'll bring to us:

While our Lead AWS Developers are the most senior developer on their team, they function as architects that still write code. While each day is different, daily responsibilities include but not limited to the following:

• Morning meetings with internal team and clients
• Requirements analysis and design conversations when you have a new project starting.
• Working on issues in Jira with your team - building systems, creating CloudFormation/Serverless templates to deploy resources, etc.
• Helping junior team members with struggles in code and in teamwork.
• Studying new AWS Services, tools, or even new languages to address project needs.
  • You need to be ready to learn quickly!

What skills you'll need:

• Demonstrated expert knowledge of AWS services and cloud architecture
• Experience with AWS services, including Lambda, DynamoDB, S3, CloudFormation, RDS, Redshift, VPC/Network configurations
• 5+ years of development experience in web development roles
• A strong understanding of the way the web works
• Thorough knowledge of agile methodologies such as Scrum
• Ability to mentor more junior team members and to correct in a constructive manner, fostering growth in the team's skills while strengthening relationships amongst team members
• The ideal candidate seeks to understand before prescribing a solution.
• Love of technology and the latest and greatest in development best practices, especially the latest services from AWS

Preferred Skills:

• AWS Certifications - Solutions Architect, Developer, or Sysops
• Extra preference given to candidates with multiple certifications, including pro-level certs
• Strong knowledge of CloudFormation and the Serverless Framework
• Experience with AWS Services such as ElasticSearch/Kibana, AWS Glue, Athena, QuickSight, Transcribe, Comprehend, Sagemaker

Who We Are:

We are passionate about the customer experience. With a deep legacy of over 30 years in the contact center environment, we have the expertise to help you navigate the key technologies in order to deliver an exceptional customer experience, leveraging all things AWS.

We specialize in the design and delivery of Amazon Connect, a cloud-based enterprise contact center solution used around the globe and are uniquely focused on helping businesses improve customer engagement, while maximizing the benefits of the cloud.

Our expertise is focused on AI & natural language automation, chatbots, CTI/CRM, enterprise integration, user experience design, analytics and workforce optimization. Combined with best practices and a proven methodology in deploying Amazon Connect, we have the right mix of expertise and innovative solutions to make your vision a reality

COMPENSATION and benefits

The anticipated starting salary range for individuals expressing interest in this position is $80,000 to $185,000. This position is eligible to participate in an annual incentive program.

Benefits available to eligible employees include the following:

• Medical, dental, and vision
• Tax-advantaged health care accounts
• Financial and income protection benefits
• Paid time off (PTO) and wellness time off

For more information about TTEC, visit ttecjobs.com or search #ExperienceTTEC throughout social media to engage in the global conversation

Notice to external Recruiters and Recruitment Agencies
: TTEC does not accept unsolicited headhunter and agency resumes. Headhunters and recruitment agencies may not submit resumes/CVs through this web site or directly to any employee. TTEC , and any of our subsidiaries, will not pay fees to any third-party agency or company that does not have a signed agreement with TTEC .

TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way. But don't take our word for it - check out some our women in leadership and diversity awards on TTECjobs.com.

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