Tax Examiner/Collectors/Revenue Agent-Advanced

Salary

$15.34 - $26.69 Hourly

$31,906 - $55,515 Annually

This position is a Pay Band 60

Purpose of Position

THIS POSTING WILL BE USED TO CONDUCT ONGOING RECRUITMENT AND WILL REMAIN OPEN UNTIL POSITION HAS BEEN FILLED.

PLEASE MAKE SURE TO ATTACH YOUR TRANSCRIPTS TO CERTIFY DEGREE (IF APPLICABLE) AND ACCOUNTING HOURS THAT ARE REQUIRED.

Why does the job exist?

The Audit and Compliance Division (ACD) enforces compliance with New Mexico tax laws. ACD employs a variety of tax research tools to analyze tax data to improve efficiency, streamline processes, improve customer service, and to develop new compliance programs and tax collection initiatives. The most crucial aspect of this position is prioritizing customer service in the public facing functions. This position may provide customer service in person, over the phone, via mail and fax, or in a virtual environment, based on business need and available mechanisms for communication. ACD promotes voluntary compliance of registering, filing, and paying taxes by educating taxpayers, promoting managed audits , and recommending payment plans, reoccurring payments, and good faith payments . If all efforts to get a taxpayer into compliance fail, ACD must take actions on accounts to enforce compliance. If a delinquency exists, ACD may proceed with collection functions for the delinquency as prescribed by policy and procedure.

How does it get done?

Employees in this position demonstrate principles and processes for providing customer service, including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Customer service includes giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate time s. The employee must deliver an exceptional customer experience by providing timely and consistent guidance to customers and staff, including checking voicemail, and email. Customer service may be provided in person, over the phone, via mail and fax, or in a virtual environment, as processes change, and business needs require to assist ACD in achieving customer service standards and goals. Employees assignments are characterized by the complexity of work assigned and must utilize independent judgment as only the most difficult or unusual cases are discussed with the supervisor . The position requires judgment to be made to pursue compliance enforcement if a delinquency does not exist. If a delinquency exists, collecting the delinquency is achieved by obtaining payments, preparing installment agreements, requesting liens, recommending seizure of assets and other legal actions

Who are the customers?

State of New Mexico taxpayers.

Ideal Candidate The Ideal Candidate has experience in:

• Bachelor's Degree in Accounting, Mathematics or Business Administration
• (12) semester hours of accounting (three (3) semester hours of finance, auditing,

business law, and/or tax related field may substitute for three (3) semester hours of accounting)

• (4) years of experience in bookkeeping, accounting, finance, auditing, collections and/or tax-related field. Four (4) years of experience in bookkeeping, accounting, finance, auditing, collections and/or tax related field may substitute for the bachelor's degree.

• Experience interacting with the public.
• Previous experience working in high pressure/high stress situations.
• Experience working with New Mexico Taxation and Revenue (TRD) statutes and regulations.

Minimum Qualification

High school diploma or Equivalency plus nine (9) semester hours of accounting (three (3) semester hours of finance, auditing, business law, and/or tax related field may substitute for three (3) semester hours of accounting) and three (3) years of experience in bookkeeping, accounting, finance, auditing, collections and/or tax-related field. Substitutions Apply. See Substitution Table below.

Substitution Table

These combinations of education and experience qualify you for the position:

Education Experience
1 High School Diploma or Equivalent AND 3 years of experience
2 Associate's degree AND 1 year of experience
3 Bachelor's degree or higher AND 0 years of experience

• Education and years of experience must be related to the purpose of the position.
  

• If Minimum Qualification requires a specific number of "semester hours" in a field (e.g. 6 semester hours in Accounting), applicants MUST have those semester hours in order to meet the minimum qualifications. No substitutions apply for semester hours.

Employment Requirements

Must possess and maintain a valid New Mexico Driver's License. Must possess and maintain a current Defensive Driving Course Certificate from the State of New Mexico or must pass and receive Defensive Driving Course Certification within six (6) months of date of hire as a condition of continued employment. Must be current with all tax reporting/payment. Employment is subject to pre-employment criminal background check to include fingerprint checks and is conditional pending results.

Working Conditions

Executive Order 2021-066 requires all employees with the State of New Mexico to provide either proof of COVID-19 vaccination (including proof of a booster dose of vaccine by January 17, 2022, or within four weeks of becoming eligible for a booster dose) or proof of a COVID-19 viral test every week.

The Public Health Order (on Vaccination) dated December 2, 2021, requires Congregate Care Facility Workers and Hospital Workers to have received a primary series of vaccination by October 6, 2021, and a booster dose of vaccine by January 17, 2022, or within four weeks of becoming eligible for a booster.

Links to the referenced Executive Order and Public Health Order can be found on the State Personnel Office website homepage: www.spo.state.nm.us

Office setting, exposure to Visual/Video Display terminal (VDT) and extensive personal computer and telephone usage with extended periods of sitting or standing . Must be able to lift 25 lbs.
Occasional but essential working in loud noise areas. Required to frequently meet deadlines with severe time constraints .

Continuous interacting with the public required to include occasional irate customers. Frequent multiple demands from several people.

Travel both in state and out of state, depending on business need (not to exceed 20%).

Non-Mandatory telework is available for this position, the selected candidate may apply per the Telework policy.

Supplemental Information

Benefits:

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Agency Contact Information: Christy Taylor, 505/372-8308 Email

For information on Statutory Requirements for this position, click the Classification Description link on the job advertisement.

Bargaining Unit Position

This position is covered by a collective bargaining agreement and all terms/conditions of that agreement apply and must be adhered to.