TAX COMPLIANCE REPRESENTATIVE

Job Description and Duties

THIS IS A RE-ADVERTISEMENT, IF YOU PREVIOUSLY APPLIED, YOU DO NOT HAVE TO RE-APPLY.

Under the close supervision of the Tax Administrator I, working within a team environment, the Tax Compliance Representative (TCR) is responsible for responding to all facets of collection related telephone inquiries, processing routine and complex correspondence in regard to delinquent tax liabilities and/or delinquent tax returns. The TCR ensures compliance with applicable laws, regulations and policies; assists the taxpayer/debtor in complying with the laws; and collects delinquent taxes. Duties consist of information gathering, account analysis, and processing forms received to generate required account adjustments and negotiating and establishing installment agreements.

Positions exist in Rancho Cordova.

You will find additional information about the job in the Duty Statement.

Working Conditions

Occasional travel may be required to attend meetings or training. Call center environment.

Minimum Requirements

You will find the Minimum Requirements in the Class Specification.

• TAX COMPLIANCE REPRESENTATIVE

Position Details

Job Code #: JC-268236 Position #(s):280-734-8695-023280-734-8695-007 Working Title: Tax Compliance RepresentativeClassification: TAX COMPLIANCE REPRESENTATIVE$3,991.00 - $4,534.00 A $4,116.00 - $4,907.00 B $4,936.00 - $6,181.00 C # of Positions: 2 Work Location: Sacramento County Job Type: Permanent, Full Time Work Shift: 8:00 AM - 5:00 PM Work Week: Monday - Friday

Department Information

The Employment Development Department (EDD) is one of the largest State departments with employees at hundreds of service locations. For more than 70 years, the EDD has connected millions of job seekers and employers in an effort to build the economy of the Golden State. In order to continue our mission, we are constantly looking for the best and the brightest to join our ranks. Working at EDD presents many opportunities. If you strive to make a difference, we invite you to seek a career with EDD.

Department Website: http://www.edd.ca.gov

Special Requirements

It is strongly encouraged to apply through your CalCareer Account at www.calcareers.ca.gov.

Please only submit ONE application. Electronic applications submitted through your CalCareer Account are highly recommended and will be received/processed faster than other methods of filing.

If you are unable to apply electronically through your CalCareer account, please mail a completed and signed State Examination/Employment Application STD Form 678 and application package to the mailing address provided in the “Application Instructions” section below and ensure the following:

• Clearly indicate the Job Code #, Position Number and the Classification Title of this position in the “Examination or Job Title(s) For Which You Are Applying” section located on the first page of your State Examination/Employment Application STD Form 678.
• Clearly indicate the basis of your eligibility (list, transfer, reinstatement, etc.) in the “Explanations” section located on the first page of your State Examination/Employment Application STD Form 678.
• Remove and do not submit the “Equal Employment Opportunity” questionnaire (page 5) with your completed State Examination/Employment Application STD Form 678. This page is for examination use only.
• Do not include your full Social Security Number on your documents and/or do not provide any LEAP information.

Application Instructions

Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.

Final Filing Date: 12/29/2021

Who May Apply

Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Individuals who are eligible for a Training and Development assignment may also be considered for this position(s).

Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

How To Apply

Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:

Address for Mailing Application Packages

You may submit your application and any applicable or required documents to:

Employment Development Department Attn: Job Control # 268236 Human Resource Services Division, MIC 54 PO Box 826880 Sacramento, CA 94280-0001

Address for Drop-Off Application Packages

You may drop off your application and any applicable or required documents at:

Employment Development Department Attn: Job Control # 268236 EDD/Human Resource Services Division (6th floor solar) 722 Capitol Mall Sacramento, CA 95814 08:00 AM - 04:30 PM

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• School Transcripts
• Supplemental Application - A Supplemental Questionaire (SQ) is Required.
  Please see “Supplemental Questionaire Requirements” section for more information about the SQ.

Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.

Benefits

Benefit information can be found on the CalHR website, www.calhr.ca.gov, and the CalPERS website, www.calpers.ca.gov.

Contact Information

The Hiring Unit Contact is available to answer questions regarding the position or application process.

Department Website: http://www.edd.ca.gov

Hiring Unit Contact:
Joshna Singh
(916) 809-0135
Joshna.Singh@edd.ca.gov

Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.

EEO Contact:
EEO Officer
(916) 654-8434
EEOMail@edd.ca.gov

California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

Supplemental Questionnaire requirement

A Supplemental Questionnaire (SQ) is Required.The SQ serves as documentation of each candidate’s ability to present information clearly and concisely in writing. The SQ is not a resume or cover letter. Applications received without an SQ may not receive further consideration and may be excluded from the hiring process.

Supplemental Questionnaire
Tax Collection Section
Tax Compliance Representative

Name:
Date:

Select one answer for each question (8 questions total)

• This Tax Compliance Representative (TCR) position requires strong verbal communication skills while navigating through multiple computer programs in a high paced call center like environment. How many years of call center experience do you possess?
  • Over 10 years
  • 5 – 10 years
  • 1 – 5 years
  • None
• The knowledge of basic accounting practices such as debits, credits, ledgers, balance sheets, financial statements, and reconciliation is vital for this position. How many years of JOB experience do you possess that requires the reconciliation or processing of debits, credits, ledgers, balance sheets or financial statements?
  • Over 10 years
  • 5 – 10 years
  • 1 – 5 years
  • None
• The knowledge of basic accounting practices such as debits, credits, ledgers, balance sheets, financial statements, and reconciliation is vital for this position. Have you completed and passed an Accounting course at a college or university?
  • Yes
  • No
• The TCR is responsible for resolving delinquent employer tax accounts through various voluntary and/or involuntary collection methods. How many years of experience do you have with negotiating payment in full, to fulfill balance owed, negotiate terms for an installment agreement, or enforcement of bank or wage garnishments?
  • Over 10 years
  • 5 – 10 years
  • 1 – 5 years
  • None
• The Employment Development Department (EDD) offers a wide variety of services to millions of Californians such as administering Unemployment Insurance and State Disability programs; Connects job seekers with employers and administers federally funded workforce development programs; gather analyze, and publish labor market information; audit and collect payroll taxes and maintains employment records for millions of California workers. All of these functions play a major role in the State of California economy. Understanding the impacts between the duties of a TCR and the economy is useful. Have you completed an Economy course at an accredited college or university?
  • Yes
  • No
• The EDD operates under various state codes, regulations, and laws. The TCR candidate should have the ability to read, analyze, and interpret such things to customers. How many years of JOB experience do you have in reading, analyzing, and interpreting state codes, regulations, and laws?
  • Over 10 years
  • 5 – 10 years
  • 1 – 5 years
  • None
• The ability to read, analyze, and interpret state codes, regulations, and laws can be achieved through certain college or university courses. The possession of this skill is required for the TCR position. Have you completed a Business Law course at a college or university?
  • Yes
  • No
• TCR’s must follow up with customers on a timely basis. How many years of JOB experience do you have with making outbound calls to customers to resolve an inquiry or matter?
• Over 10 years
• 5 – 10 years
• 1 – 5 years
• None

Background Investigation Requirement

The position(s) may require an applicant to pass a background investigation.

The investigation will consist of completion of a personal history statement and fingerprinting checks with the Federal Bureau of Investigation, Department of Justice, and/or local law enforcement agencies.

During the background investigation, the Employment Development Department (EDD) may review information to verify your compliance with EDD benefit programs. EDD benefit programs include payments issued to individuals for Unemployment Insurance, Disability Insurance, and Paid Family Leave. Non-compliance represents overpayments that were issued by the EDD to individuals due to inaccurate and/or fraudulent information provided by the individual. Any failure to comply with EDD benefit programs may prevent you from being hired at the EDD.

ADDITIONAL DEPARTMENT INFORMATION:The Employment Development Department may require a new probation in accordance with applicable probationary period rules.

Click on the link to complete the Employment Development Department Recruitment Survey:EDD Recruitment Survey

Equal Opportunity Employer

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.