Systems Support Specialist

Provides operational user support, training, customer services and assistance to all departments. Coordinates issue resolution with financial records systems and clinic software system provider.

ESSENTIAL FUNCTIONS, DUTIES, AND RESPONSIBILITIES:

• Responsible for the education / training of all supported applications.
• Provides user support on software and hardware questions and problems. Assists computer users in resolving problem situations. Complies with the policies and procedures established by the Manager, Information Systems.
• Assists in performing maintenance on computer hardware.
• Provides departmental reports in response to management requests.
• Performs device setup in all functional areas such as printers, PC’s Terminals, and network / communications.
• Interprets policies and makes recommendations for revision.
• Assists in developing procedures and operating documentation.
• Communicates updated information to system users at all levels.
• Manages the accuracy and currency of the system master files.
• Demonstrates commitment to customer service by:
• Building effective working relationships and treating others with respect
• Interacting with customers (Patients, co-workers and visitors) in a warm and friendly way.
• Taking immediate action to meet customers’ needs or requests.
• Listening to understand what customers have to say.

15. Maintains, upgrades, and builds network Nodes, infrastructure, connectivity devices, and Servers at all levels for both wired and wireless LANs and WAN connectivity

ADDITIONAL RESPONSIBILITIES:

1. Maintains flexibility to adapt to a variety of workload assignments and changing priorities.

2. Job requires the ability to present to and teach groups of people

3. Maintain working relationships cross-departmentally to assure appropriate levels of support and services.

4. Provides recommendations for strategies and resource allocation needed to meet system related goals.

5. Monitors quality improvement and auditing to insure full compliance with federal and state guidelines.

6. Regularly covers the I.S. Help Desk phone and assist users with general I.S. issues.?

OTHER FUNCTIONS, DUTIES AND RESPONSIBILITIES OF ALL EMPLOYEES:

1. Supports and models individual behavior consistent with the Standards of Excellence and the mission, vision and values of Livingston HealthCare.

2. Demonstrates commitment to customer service by:

§ Building effective working relationships and treating others with respect

§ Interacting with customers (Patients, co-workers and visitors) in a warm and friendly way.

§ Taking immediate action to meet customers’ needs or requests.

§ Attentive to each customer concern.

3. Demonstrates and encourages an ethic of open and effective communication and teamwork throughout the organization

4. Adheres to Livingston HealthCare’s Code of Conduct and Livingston HealthCare and departmental compliance policies.

The above statements reflect the general duties considered necessary to describe the principal functions of the job as identified and shall not be considered as a detailed description of all the work requirements which may be inherent in the position.

QUALIFICATIONS (Required):

1. Ability to communicate information to system users at all levels

2. Education: BS degree in Information Systems or Business field or high school diploma and related experience

3. Mastery of Microsoft applications including Microsoft Office Suite, Windows Operating systems and Internet

4. Must have obtained and is currently maintaining 2 “Entry-level” or 1 “mid-level” Information Technology certifications. – See Paragraph below for definition and list of currently approved I.T. certifications.

5. An ‘Entry “Level’ Information Technology certification typically validates the knowledge of computer or network technicians with approximately 1 year of hands-on experience. A ‘mid level’ Information Technology certification typically validates the knowledge of computer or network technicians with approximately 2 years of hands-on experience. These are foundation + specialty level certifications. Livingston HealthCare recognizes that there are other I.T. certifications not listed below, and will consider those as a substitute, at the discretion of the Director of Information Systems and the CEO.

Entry-Level

a. CompTIA A+

b. CompTIA Network+

c. CompTIA i-Net+

d. Microsoft Office Specialist (Master Certification) in Office version XP (2002) or higher.

e. Microsoft Certified Professional (MCP)

f. Microsoft Certified Desktop Support Technician (MCDST)

g. Cisco Certified Networking Associate (CCNA)

h. Cisco Certified Design Associate (CCDA)

Mid-Level

i. Microsoft Certified Systems Administrator (MCSA)

j. Microsoft Certified Professional +I (MCP+I)

ADDITIONAL DESIRABLE QUALIFICATIONS:

1.

2. Familiarity with health care financial information systems, (Siemens MedSeries 4 and Misys Optimum preferred)
Microsoft, Cisco, CompTIA or other industry certification.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Holidays
• Monday to Friday
• On call
• Overtime
• Weekends

Education:

• Bachelor's (Preferred)

Experience:

• Windows: 1 year (Preferred)
• Active Directory: 1 year (Preferred)

Work Location:

• One location

Communication method(s) used:

• Email
• Phone
• Chat
• In person