Systems Engineer - Data Center Services

Flexible/Hybrid Work Schedule!

JOB SUMMARY: Responsible for the execution of projects and break/fix support across System/Platforms disciplines. Role will provide broad technical expertise across all disciplines mentioned. Project execution will be overseen by Senior System Engineers and Lead System Engineers.

The role requires a comfort level of communicating professionally across different internal and external organization levels.

This role has primary working relationships with the Sales, Service Delivery, and other groups within ISG, as well as interacting directly with ISG customers. This role also has working relationships with vendors that ISG partners with, to ensure that the team stays current with new vendor technologies and capabilities. This position has no direct supervisory responsibilities.

You will office out of the Overland Park, KS location. Because our data centers are in Overland Park, Topeka, Columbia, MO and Oklahoma City, you will be expected to make day trips or short trips to the other locations when needed.

TECHNICAL REQUIREMENTS: Implements and maintains systems environments, including but not limited to:

• Competent with hand-on experience in some or all of the following technologies, protocols, products and solutions:

• Virtualization

• VMware – VCP or equivalent experience with a multi-host cluster
• Hyper-V, Citrix
• Server virtualization
• Desktop virtualization
• Application virtualization

• Server / Compute

• HPE Proliant, Blade Chassis, and Synergy
• Cisco UCS, UCS Blade Chassis and HyperFlex
• Dell PowerEdge, Dell Blade Chassis
• Microsoft Azure, Amazon AWS
• Rack-mount, blade chassis, converged and hyper-converged

• Storage

• HPE 3Par, HPE Nimble, and HPE MSA
• Dell EMC VMAX, VNX, and Unity
• Hybrid arrays and all-flash arrays
• FC and iSCSI, CIFS and NFS

• Backup and Replication / BC/DR

• Veeam Backup and Replication
• VMware Site Recovery Manager
• Zerto
• Azure Site Recovery

• Microsoft Stack

• Azure
• Exchange
• Office365
• SQL, SharePoint, and PowerBI

• Security

• Email/SPAM filtering
• End Point Protection
• Anti-Virus/Anti-Malware Protection
• Data Encryption – At rest and in-flight
• Competent with Visio

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Successfully execute implementation projects for all sizes of ISG customers
• Work both independently and as a member of a team for project execution
• Collaborate with Senior Systems Engineers and Lead Systems Engineers to provide solutions to challenging problems.
• Provide break/fix support to ISG customers
• Provide technical expertise across a broad range of solutions and products
• Participate in team training programs in order to maintain standards of the team
• Provide pre-sales technical support to pre-sales team as needed
• Attend client opportunity meetings as a technical engineer
• Provide technical guidance on scopes of work as needed, create/present project handoff technical documentation and create/maintain client documentation
• Develop and maintain positive relationships with vendors, and keep current on technology products
• Participate in rotation of after hours on call support
• Ability to communicate and present objectives verbally and in writing to a variety of audiences
• Ability to work independently in a self-directed manner and collaboratively as a team leader or member
• Ability to create and implement detailed action plans
• Ability to manage and prioritize complex, changing workloads in a challenging technical environment
• Ability to travel approximately <20%
• Complete ConnectWise data entry in an accurate and timely fashion
• Travel to client sites and/or data center sites may be required; must possess valid driver’s license, and driving record must meet the criteria of ISG’s insurance carrier for acceptance of coverage
• Perform other duties as assigned

SKILLS: To perform the job successfully, an individual should demonstrate the following non-technical skills:

• Oral Communications – Speaks clearly and persuasively in positive and negative situations; respond well to questions; demonstrates group presentation skills and participates in meetings
• Written Communications – Writes clearly and informatively, edits work for spelling and grammar; presents numerical and statistical data effectively and is able to read and interpret written information
• Customer Service – Responds promptly and courteously to customers’ requests for service and assistance; manages difficult or emotional customer situations
• Ethics – Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and ethically; upholds company values
• Organizational Support – Follows company policies and procedures
• Judgment – Include appropriate people in decision-making process
• Interpersonal Skills – Maintains confidentiality; keeps emotions under control; listens well
• Strategic Thinking – Develops strategies to achieve organizational goals; analyzes market and competition; identifies external threats and opportunities and adapts strategy to changing conditions
• Planning and organization – Prioritizes and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives; organizes or schedules other people and their tasks
• Professionalism – Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions
• Adaptability – Adapts to changes in the work environment; manages competing demands; able to deal with frequent change, delays, or unexpected events
• Detail & Task Oriented – Ability to manage and follow through on multiple tasks, items and communications in a timely manner

EDUCATIONAL/WORK EXPERIENCE REQUIREMENTS:

• Technical Bachelor’s Degree, or equivalent experience
• Minimum of 2-4 years’ experience work with systems environments
• Experience working with standard sales methodologies and supporting tools and applications
• Previous leadership experience a plus

PHYSICAL REQUIREMENTS:

• Frequent/sometimes extended periods of standing and working on feet
• Frequent/sometimes extended periods of walking, bending and stooping
• Occasional lifting of servers, laser printers, uninterruptable power supplies, computers and similar technology devices (up to 70 lbs.)
• Must be able to use hands to assemble or repair servers, printers, uninterruptable power supplies, computers, and similar technology devices
• Must be able to operate personal computer
• Must have normal range of vision, hearing, and speech
• Must be physically capable of operating a motor vehicle safely
• There should be no physical restrictions that would prohibit overnight travel
• Work environment includes: office