Systems Administrator - Office 365 / Exchange Online

NOTES:Compensation commensurate with experience. Please upload a current resume during the application process.
First consideration will be given to those applicants that apply within the first 14 days.
This position is designated as management position and is covered by the Trial Court Personnel Policies and Procedures Manual.MISSION STATEMENT OF THE MASSACHUSETTS TRIAL COURT: The Trial Court is committed to:

• fair and impartial administration of justice;
• protection of constitutional and statutory rights and liberties;
• equal access to justice for all in a safe and dignified environment with policies and practices that strengthen and support diversity, equity, and inclusion;
• efficient, effective, and accountable resolution of disputes;
• prompt and courteous service to the public by committed and dedicated professionals utilizing best practices in a manner that inspires public trust and confidence.

DEPARTMENTAL MISSION STATEMENT: The Judicial Information Services (JIS) department is charged with the implementation, maintenance, update and training of technology systems in support of the Office of Court Management and all Judicial Departments, including the Probation Department. This includes network and servers connecting all judicial locations, computer hardware and peripherals, the myriad of software necessary to maintain the judicial programs, and the voice telecommunications services ranging from current phone systems to the use of newly installed video conferencing equipment. JIS is also charged with the production, deployment, training and maintenance of MassCourts (the web-based Trial Court Case Management System – CMS).
ORGANIZATIONAL PROFILE:https://www.mass.gov/orgs/judicial-information-services-departmentPOSITION SUMMARY: Working within the Judicial Information Services Department, this position is primarily responsible for managing and maintaining the Judiciary’s Microsoft Active Directory, Office 365, and Exchange Online environment following ITIL standards, JIS policies and standards, and industry best practices. This position will also work as a member of the Infrastructure team to support the Judiciary’s on-premises server infrastructure. This Administrator will also be responsible for a variety of planning and implementation efforts related to our Microsoft environment, interfacing with our project management and information security teams as well as external vendors. May supervise departmental support staff as assigned by Deputy CIO for Infrastructure.
SUPERVISION RECEIVED:
The Systems Architect – Office 365 / Exchange Online reports to the Judiciary Deputy CIO for Infrastructure, receiving general direction in performing duties in accordance with established guidelines.
MAJOR DUTIES:Role and Responsibilities:

• Serve as Domain Administrator for the Microsoft Active Directory forest and domain.
• Manage the Office 365 Tenant.
• Understand Microsoft changes to Office 365 applications.
• Propose and implement updates and fixes to configuration and settings within Office 365.
• Periodically review the Microsoft Secure Score in Azure/Office 365 and work with the JIS Information Security Team to address any issues or areas where we can make improvements.
• Support Windows Server 2012/2016/2019.
• Troubleshoot complex technical issues.
• Engineer, design, install, configure, secure, and optimize IT systems, both on-premises and in the cloud.
• Monitor and support server and cloud-based systems to ensure latest patches, security updates, settings and configurations are maintained within operational standards.
• Follow Change Management procedures for all changes to production environments, including documentation of all changes proposed and implemented.
• Maintain existing documentation and develop new documentation as required.
• Develop and update processes and contribute to ongoing Disaster Recovery efforts.
• Maintain data integrity and security in accordance with established standards.

JOB COMPETENCIES: All applicants must be able, through the interview process, to demonstrate knowledge and understanding of the following areas:
Ethics and Values
Communicates and demonstrates the ethics and values of the Judicial Branch.
Mission
Understands, upholds, and communicates the Judicial Branch and Information Services missions.
Applied Knowledge
Understands information services operations, specialized identity management tools and cloud based systems.

Continuous Learning
Demonstrates a commitment to continuously improve their knowledge of fast-changing computer programs, hardware and software through professional development.
Commitment to Diversity
Promotes an environment of diversity through understanding, respect, and positive communication with persons of varies racial, ethnic, economic and cultural backgrounds.
Customer Service
Conducts oneself in a courteous and professional manner when assisting all employees of the Judiciary, regardless of their position in the Judiciary.
Collaboration
Works with others cooperatively, demonstrating a willingness to be a team player, and contributing to a work environment that focuses on shared departmental goals.
Problem Solving
Accurately assesses workplace problems in JISD and recommends and facilitates appropriate solutions.
POSITION REQUIREMENTS:These are the minimum requirements necessary to apply for the position of System Administrator - Office 365 / Exchange online:Education and Experience:

• Bachelor’s degree in Computer Science or a related discipline from an accredited college or university and at least 5 years of information technology work experience; or and equivalent combination of education and experience;
• Work experience must include 3 years administrating Office 365 and Exchange and 3 years administrating Windows Server and Active Directory;

Certification Requirements:

• MCSE: Core Infrastructure or MCSE: Productivity required
• ITIL 3 or 4 Certification is a plus.
• CISM or CEH Certification is a plus.

Required Skills:

• Excellent verbal and written communication skills.
• Ability to understand and document complex technical processes and procedures.
• Ability to maintain confidential information and communications.
• Strong problem-solving skills, critical thinking, and analytical ability.
• Strong task orientated, organizational, and planning skills.
• Ability to work well under pressure with differing levels of Management.
• Strong scripting and automation skills, minimally including PowerShell within Windows
• In depth Office 365 configuration and administration for MS Teams/OneDrive/SharePoint Server and Office 365.
• Knowledge of ITIL Change and Configuration Management.
• Understanding of Multifactor Authentication.

OTHER:Applicants must apply by completing a Trial Court online application at the following web address:
https://careers-trialcourtsofmass.icims.com/jobs/4351/systems-administrator-for-identity-management/job

PLEASE NOTE:Employment is contingent upon passage of a criminal record check.
AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER