SVP - Cyber Fraud Fusion Center – Threat Intelligence Strategy Manager

Citi’s Personal Banking and Wealth Management (PBWM), a global leader in credit cards, wealth management and commercial banking, serves as a trusted partner to more than 110 million customers in 19 countries worldwide, providing financial services that enable growth and economic progress. The Global Consumer Bank operates four business lines — Branded Cards, Retail Services, Retail Banking and Commercial Banking — in three priority markets: Asia, Mexico and the U.S. Over the past few years, our business has transformed to become a simpler, leaner, focused franchise.

Citi is on a journey to become a world-class digital bank has tangibly accelerated with a mobile-first strategic focus and deployment of a new, agile operating model fostered massive improvements in the design and delivery of digital features and in the customer experience. As a result the franchise has seen significant growth in the number of digital users, mobile downloads and digital engagement.

About the PBWM Fraud Prevention Organization

The financial crimes environment continues to be challenging, with cybercrime worldwide remaining highly lucrative and criminals becoming more organized and sophisticated, making it harder to distinguish between real and fraudulent customers. To combat the agile threat, the Personal Banking and Wealth Management (PBWM) Fraud Prevention organization operates leveraging an intelligence-led, threat driven model that targets fraud along the entire fraud lifecycle, enabling the integration of analysis, dissemination of information and coordination of action with speed and agility across businesses and regions.

Role & Responsibilities:

The SVP - Group Intelligence Manager leads the Fraud Fusion Center (FFC) Threat Intelligence Team and is located in New York, NY. This role reports directly to the Head of the Fraud Fusion Center and is responsible for the Intelligence collection and dissemination strategy. The team leverages a variety of unconnected data sources to identify fraud threat intelligence related to emerging trends, fraudster tactics, and anomalous activity.

Key responsibilities include:

• Drive the Financial Crimes Intelligence collection strategy for the Cyber Fraud Fusion Center
• Research and evaluate solutions to improve the overall Intelligence capabilities
• Develop strong collaboration and engagement with multiple teams across Fraud, AML, Credit Risk and the 2nd Line of Defense
• Oversee collection, analysis and dissemination of all-source intelligence to key stakeholders across Citi businesses
• Derive trends and patterns via seemingly unconnected data or data sources
• Leverage analytical tools and techniques to extract information from data
• Utilize specialized tools and sources to provide actionable intelligence to decision makers
• Continuously optimize processes and look for new approaches and opportunities to gain intelligence
• Innovative in the use of technology solutions that can be used to identify fraudulent activity
• Assist in managing and leading during major incidents by helping coordinate information sharing across PBWM functions
• Work closely partners in Fraud, Cyber Security, AML and Citi Security and Investigative Services (CSIS) across the NAM, EMEA, and APAC
• Network with law enforcement agencies in the region to develop intelligence

Job Skills/Qualifications

Education & Experience:

• Bachelor’s degree required (Master's degree not required but beneficial)
• 7+ years experience, with investigative work or risk management exposure; experience in cyber fraud, intelligence analysis, digital crime or cyber threat intelligence
• 3+ years leadership experience in a larger organization
• Proven record of accomplishments in information gathering, including strong use of commercial databases, internet and non?digitized sources, deep and dark web, financial criminal forums, social media, etc;
• Advanced knowledge of the consumer financial services industry, threat landscape, fraud management concepts, cyber security operations and practices, and performance implications of policy or strategy actions a plus;
• Advanced knowledge of fraud, money laundering and cyber security disciplines;
• Advanced knowledge and application of threat intelligence and threat hunting methodologies;
• Comprehensive understanding of fraud operations, to include detection and mitigation of fraud risk;
• Knowledge and/or experience in conducting investigations of financial crime related to cryptocurrencies;
• Strong MS Office knowledge including Excel, Word, PowerPoint and Visio.

Additional Skills:

• Working knowledge of SQL, Teradata, and other RDBMS tools
• Knowledge of manipulating unstructured data using SAS/Python/R
• Prior experience in developing dynamic dashboards using visualization tools such as Tableau or PowerBI
• Experience in utilizing visualization and link analysis software applications, such as i2 Analyst Notebook (ANB) or IBM Enterprise Insight Analysis (EIA)

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Effective November 1, 2021, Citi requires that all successful applicants for positions located in the United States or Puerto Rico be fully vaccinated against COVID-19 as a condition of employment and provide proof of such vaccination prior to commencement of employment.