SUPPORT REPRESENTATIVE - Patient Financial Services - FT - Day - #7911

Schedule: Full time - 36 hours/week or greater Shift: First Shift (Days - Less than 12 hours per shift) (United States of America) Weekly Work Schedule: M-F; 8-5 Job Information
Exemption Status: Non-Exempt

A Brief Overview
Under direction, responsible for processing incoming and outgoing correspondence and assigned receptionist duties. This responsibility includes sorting, logging, distributing, processing, documenting and filing in accordance with established policies and procedures, and in compliance with required standards, rules and regulations. In addition, assists with other duties as assigned. These activities are completed following established policies and procedures, and in compliance with Joint Commission, Medicare, Payer contracts, HIPAA, regulatory agencies and the organization's Code of Conduct.

Education Qualifications

• High School Diploma GED is also accepted. Required

Skills and Abilities

• Keyboarding skill or typing skill of at least 30 wpm. (Preferred proficiency)
• Good customer service skills.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals. Ability to communicate clearly both verbally and in writing. Ability to respond to questions from management, and employees.
• Ability to demonstrate basic math skills.
• Ability to carry out instructions furnished in written or diagram form. Ability to deal with problem solving several concrete variables in standardized situations. Ability to exercise sound judgment.
• This job has no supervisory responsibilities.

What you will do

• Exhibits a professional and pleasant demeanor when communicating with all customers and providing additional information regarding patient financial information. Consistently uses diplomacy and respect both in person and when using the telephone, and performs effectively and professionally under stressful conditions. Ensures customer concerns are processed in compliance with organization’s policies while maintaining the highest level of patient and employee rights, including confidentiality of patient information and personnel issues.
• Accurately processes assigned incoming mail according to established procedures. May include returned mail, bankruptcies, probates, patient requests, attorney requests, itemized statement requests, address changes, insurance updates, etc. Accurately and efficiently, sorts, date stamps and logs incoming mail into computer system in a timely manner. Counts, weighs or measures documents as requested.
• Accurately and efficiently coordinates requests for medical records. Accurately and efficiently performs hard copy filing and retrieval of records in a timely manner. Compare hardcopy versus EMR template for accurate data entry. Scan, fax, photocopy or stuff any documents as requested.
• Answers questions from other staff or clinic offices by phone or e-mail in a timely manner.
• Accurately and efficiently routes insurance correspondence to assigned staff for resolution in a timely manner. Accurately and efficiently routes patient requests to assigned staff for resolution in a timely manner.
• Assists with the revision or development of the department's internal documents, procedural manuals and forms, as requested.
• Recommends organizational and departmental improvements based on appropriate customer concerns.
• Completes system screens according to standard documentation policy and procedure.
• Writes, types or enters information into computer applications, as requested, according to policy and procedure.
• Attends and participates at departmental team meetings, work-groups and other hospital educational programs. Accommodates and supports the changes required to meet departmental and organizational goals and customer needs.
• Ensures necessary data, identified processing issues and related information is provided to departmental management, appropriate departments and individuals within the organization in a timely manner.
• Maintains area equipment

Required for All Jobs

• Performs other duties as assigned
• Complies with all policies, standards, mandatory training and requirements of Stormont Vail Health

Patient Facing Options

• Position is Not Patient Facing

Remote Work Guidelines

• Workspace is a quiet and distraction-free allowing the ability to comply with all security and privacy standards.
• Stable access to electricity and a minimum of 25mb upload and internet speed.
• Dedicate full attention to the job duties and communication with others during working hours.
• Adhere to break and attendance schedules agreed upon with supervisor.
• Abide by Stormont Vail’s Remote Worker Policy and will review and acknowledge the Remote Work Agreement annually.

Remote Work Capability

• As Needed

Scope

• No Supervisory Responsibility

• 
  No Budget Responsibility

Physical Demands

• Balancing: Occasionally 1-3 Hours
• Carrying: Occasionally 1-3 Hours
• Climbing (Ladders): Rarely less than 1 hour
• Climbing (Stairs): Rarely less than 1 hour
• Crawling: Rarely less than 1 hour
• Crouching: Rarely less than 1 hour
• Driving (Automatic): Rarely less than 1 hour
• Driving (Standard): Rarely less than 1 hour
• Eye/Hand/Foot Coordination: Frequently 3-5 Hours
• Feeling: Occasionally 1-3 Hours
• Grasping (Fine Motor): Frequently 3-5 Hours
• Grasping (Gross Hand): Occasionally 1-3 Hours
• Handling: Frequently 3-5 Hours
• Hearing: Frequently 3-5 Hours
• Kneeling: Rarely less than 1 hour
• Lifting: Occasionally 1-3 Hours up to 20 lbs
• Operate Foot Controls: Rarely less than 1 hour
• Pulling: Occasionally 1-3 Hours up to 20 lbs
• Pushing: Occasionally 1-3 Hours up to 20 lbs
• Reaching (Forward): Occasionally 1-3 Hours up to 20 lbs
• Reaching (Overhead): Occasionally 1-3 Hours up to 20 lbs
• Repetitive Motions: Occasionally 1-3 Hours
• Sitting: Frequently 3-5 Hours
• Standing: Occasionally 1-3 Hours
• Stooping: Occasionally 1-3 Hours
• Talking: Occasionally 1-3 Hours
• Walking: Occasionally 1-3 Hours

Physical Demand Comments:
Must be able to perceive the nature of sounds (hearing) for communication in person and via the telephone.

Working Conditions

• Burn: Rarely less than 1 hour
• Chemical: Rarely less than 1 hour
• Combative Patients: Rarely less than 1 hour
• Dusts: Rarely less than 1 hour
• Electrical: Rarely less than 1 hour
• Explosive: Rarely less than 1 hour
• Extreme Temperatures: Rarely less than 1 hour
• Infectious Diseases: Rarely less than 1 hour
• Mechanical: Rarely less than 1 hour
• Needle Stick: Rarely less than 1 hour
• Noise/Sounds: Rarely less than 1 hour
• Other Atmospheric Conditions: Rarely less than 1 hour
• Poor Ventilation, Fumes and/or Gases: Rarely less than 1 hour
• Radiant Energy: Rarely less than 1 hour
• Risk of Exposure to Blood and Body Fluids: Rarely less than 1 hour
• Risk of Exposure to Hazardous Drugs: Rarely less than 1 hour
• Hazards (other): Rarely less than 1 hour
• Vibration: Rarely less than 1 hour
• Wet and/or Humid: Rarely less than 1 hour

Stormont Vail is an equal opportunity employer and adheres to the philosophy and practice of providing equal opportunities for all employees and prospective employees, without regard to the following classifications: race, color, ethnicity, sex, sexual orientation, gender identity and expression, religion, national origin, citizenship, age, marital status, uniformed service, disability or genetic information. This applies to all aspects of employment practices including hiring, firing, pay, benefits, promotions, lateral movements, job training, and any other terms or conditions of employment. Retaliation is prohibited against any person who files a claim of discrimination, participates in a discrimination investigation, or otherwise opposes an unlawful employment act based upon the above classifications.