Support Lead

At Greenbrier, we do the hard work that matters. The Greenbrier Companies (NYSE: GBX) is a leading designer, manufacturer and supplier of freight rail and marine transportation equipment and services, powering the movement of products around the world. Greenbrier's innovation and engineering expertise pairs with our capacity to build and repair freight transportation equipment. This allows us to provide an unrivaled level of service to our customers across the Americas, Europe and countries of the Gulf Cooperation Council. Greenbrier also provides asset management services and a unique railcar leasing syndication platform that brings us into contact with the world's leading fixed asset investors.

Greenbrier's heritage of hard work and industrial innovation is celebrated at every level of our organization. We structure our business to support teams that deliver innovative solutions for our customers and positively impact the world around us.

Job Description:
Over the past decade our software development team has built an enterprise platform to handle the needs of our railcar business. This platform, named Enspire, is used internally by our company and externally by our partners. This role will require expert attention to all facets of that platform, including database, backend code, and the web user interface.
Primary Responsibilities:

• Perform level 3 support for the production Enspire platform
• Troubleshooting and solving issues in production by applying configuration, data modification, and code fixes
• Coordinate with other groups to deploy hotfixes to production
• Lead a small group of Tier 2 support developers who will assist with troubleshooting and fixes

As a lead, you will be responsible to meet with them daily, approve their work, and set their priorities. Additionally, the position will work closely with our Tier 1 support department to triage and prioritize support issues raised by our users.

Qualifications and Experience:

• Team leadership on a support team (2+ years)
• SQL - 3+ years
• Kanban or Agile team experience
• 5+ years of software support experience
• Solid relational database experience
• Ability to hit the ground running; quickly understand and work in an existing product
• BA in Computer Science or equivalent experience
• Good research skills
• Familiarity with small team dynamics
• Understanding of Agile Development practices
• Azure DevOps, a plus
• NET MVC with C#, a plus
• JavaScript, a plus
• React, a plus