SUPERVISORY RECORDS AND INFORMATION MANAGEMENT SPECIALIST

This position is located in Field Operations Directorate, Central Regional Office, Dallas TX

As a SUPERVISORY RECORDS AND INFORMATION MANAGEMENT SPECIALIST you will serve as subject matter expert to organizational managers in a variety of functions related to Records and Information management, management of information system, data analysis and reporting, customer relations and process analysis.

• Provides expert supervisory, technical, and administrative direction to a multi-function team of Analysts that are responsible for providing a variety of management services and guidance essential to the efficient and effective operations of USCIS.
• Provides program oversight and administrative direction of the operations of the Records Program for the Regional Office and its District and all subordinate Field Offices to include liaison with District leadership and Headquarters components.
• Serves as subject matter expert to organizational managers in a variety of functions related to Records and Information Management, management of information system, data analysis and reporting, customer relations and process analysis.
• Formulates policy, performs strategic analysis and planning, conducts program outreach, coordinates training, develops metrics and ensures compliance with Federal laws, regulations and guidance and advices managers on any issues.
• Uses broad data analysis to identify and resolve problems, investigate and determine innovative solutions to complex issues, coordinate with personnel at the Headquarters and Field Office levels, and prepares reports and/or presents recommendations.

Occasional travel - You may be required to travel for this position.

Yes

14

• Job family (Series)

  0308 Records & Information Management

  Similar jobs
  • Administrative Services Managers
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• Requirements

  RequirementsConditions of Employment
  • You must be a U.S. Citizen or U.S. National to apply for this position
  • Successfully pass a Background Investigation including financial disclosure
  • You must pass a drug screening
  • You must submit resume and supporting documentation
  • Males born after 12/31/1959 must be registered with the Selective Service
  • Political appointees may require OPM approval before on-boarding

  The qualifications for this position must be met by 11:59 PM (Eastern Time) on the closing date of this announcement.

  Current Federal employees must have served 52 weeks at the lower grade or equivalent grade band in the Federal service. The Time-in-Grade requirement must be met by 11:59 PM (Eastern Time) on the closing date of this announcement.

  This position is not in the bargaining unit.

  This position is not considered "essential" for purposes of reporting to work when the facility might otherwise be closed.

  Residency Requirement: There is a residency requirement for all applicants not currently employed by U.S. Citizenship and Immigration Services. This residency requirement states that candidates must have, for three of the last five years immediately prior to applying for this position; (1) resided in the United States; OR (2) worked for the United States Government as an employee overseas in a Federal or Military capacity, OR (3) been a dependent of a U.S. Federal or Military employee serving overseas.

  Background Investigation:To ensure the accomplishment of our mission, DHS requires every employee to be reliable and trustworthy. To meet those standards, all selected applicants must undergo and successfully pass a background investigation. This may include a review of financial issues such as delinquency in the payment of debts, child support and/or tax obligations, as well as certain criminal offenses and illegal use or possession of drugs. The background investigation process is initiated after a selection is made. For more information visit the OPM Mythbuster Page.
  
  If a SECRET or TOP SECRET clearance is needed or the position is designated a Sensitive National Security position, all selected candidates must meet the requirements for these clearances or Sensitive National Security position prior to placement AND maintain that level of clearance or national security eligibility while encumbering the position.

  Supervisory/Managerial Probationary Period: You may be required to serve a twelve-month probationary period upon appointment to this position. You may also be required to complete an appropriate supervisory training course within one year of assignment to this position.

  Qualifications

  GS-14: You qualify at the GS-14 level if you possess one (1) year of specialized experience, which is equivalent to at least the GS-13 level in the federal government, that equipped you with the skills needed to successfully perform the duties of the position. You must have experience performing the following duties:

  • Providing technical and administrative supervision to a staff of analysts engaged in programs administering records management.
  • Coordinating and directing the accomplishment of difficult and diverse functions or issues.
  • Analyzing and implementing issues related to the establishment of program goals and objectives.
  • Establishing long-range work plans and determining the actions necessary to accomplish these objectives.

  The assessments for this job will measure:

  • Managing Human Resources
  • Organizational Awareness
  • Technical Competence
  • Information Management
  • Customer Service
  • Decision Making
  • Influencing/Negotiating
  • Interpersonal Skills
  • Leadership
  • Human Capital Management
  • Planning & Evaluating
  • Problem Solving
  • Strategic Thinking

  Please read the following important information to ensure you submit everything we need to consider your application: It is your responsibility to ensure that you submit your responses and appropriate documentation prior to the closing date. Your resume serves as the basis for qualification determinations and must highlight your most relevant and significant experience and education (if applicable), as it relates to this job opportunity announcement. USCIS will only review the first 5 pages of your resume to determine your initial eligibility/qualifications for a position. As such, please be sure to include content to support your eligibility/qualifications for this position within the first 5 pages. Please note that your full resume will be made available to the hiring manager if you are referred. Be clear and specific when describing your work history since Human Resources cannot make assumptions regarding your experience. Your application will be rated and ranked based on your responses to the online questions.

  Please ensure EACH work history includes ALL of the following information:

  • Job Title (include series and grade if Federal Job)
  • Duties (be specific in describing your duties)
  • Employer's name and address
  • Supervisor name and phone number
  • Start and end dates including month, day and year (e.g. June 18 2007 to April 05 2008)
  • Start and end dates for each grade/pay level if you've held a federal position.
  • Full-time or part-time status (include hours worked per week)
  • Salary

  Determining length of General or Specialized Experience is dependent on the above information and failure to provide the above information may result in a finding of ineligible.

  Note: Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration.

  Federal Experience:If you are using current or prior federal experience as a basis for qualifying for this position, the grade levels and length of employment (mm/dd/year) at each grade level must be listed in your work history. This information will be further validated if selected for this position.

  The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office
  
  National Service Experience (i.e., volunteer experience): Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build criteria competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer service. Please provide the dates and amount of time/hours worked earning this experience.

  Education

  EDUCATIONAL SUBSTITUTION: There is no educational substitution at this grade level.

  Additional information

  Special Employment Consideration: The Department of Homeland Security encourages persons with disabilities to apply, to include persons with intellectual, severe physical or psychiatric disabilities, as defined by 5 CFR § 213.3102(u), and/or Disabled Veterans with a compensable service-connected disability of 30 percent or more as defined by 5 CFR § 315.707. Veterans, Peace Corps, VISTA volunteers, and persons with disabilities possess a wealth of unique talents, experiences, and competencies that can be invaluable to the DHS mission. If you are a member of one of these groups, you may not have to compete with the public for federal jobs. To determine your eligibility for non-competitive appointment and to understand the required documentation, click on the links above or contact the Servicing Human Resources Office listed at the bottom of this announcement.

  Any offers of employment made pursuant to this announcement will be consistent with all applicable authorities, including Presidential Memoranda, Executive Orders, interpretive U.S. Office of Personnel Management guidance and U.S. Office of Management and Budget plans and policies concerning hiring. These authorities are subject to change.

  Additional Information:

  USCIS uses E-Verify, an Internet-based system, to confirm the eligibility of all newly hired employees to work in the United States. Learn more about E-Verify, including your rights and responsibilities.

  If you receive a conditional offer of employment for this position, you will be required to complete an Optional Form 306, Declaration for Federal Employment, and to sign and certify the accuracy of all information in your application, prior to entry on duty. False statements on any part of the application may result in withdrawal of offer of employment, dismissal after beginning work, fine, or imprisonment.

  It is our responsibility to eliminate any risks to national security, public health, and public safety that could be posed by individuals who use illegal drugs. This position may be subject to random testing as a condition of employment. A positive drug test or refusal to be tested will result in disciplinary action, up to and including removal from Federal service.
  
  Note: If you previously retired from the Federal service and are receiving an annuity, your salary may be offset by the amount of your annuity.

  Applying to this announcement certifies that you give permission for DHS to share your application with others in DHS for similar positions.

  Common definitions for hiring terms found in this announcement.

  
  
  How You Will Be Evaluated

  You will be evaluated for this job based on how well you meet the qualifications above.

  You will be evaluated for this position based upon information reflected in your resume. Your resume must support your responses to the job specific assessment questionnaire, level of education claimed, experience, and/or training. To remain in consideration for this position, please ensure your resume covers this requirement and that your resume has been successfully submitted as part of your on-line application package.

  Creation of this package includes completing the on-line assessment questionnaire, uploading your resume, and uploading any required supporting documents.
  
  NOTE: Your resume and supporting documentation will be verified. If you rated yourself higher than what is supported by your application material, you may be excluded from consideration for this job. Please follow all instructions carefully. Errors or omissions may affect your rating or consideration for employment.
  
  If you are found best qualified, you may be referred to the hiring manager for consideration and may be called for an interview.

  Agency Career Transition Assistance Program (CTAP) Eligible: If you have never worked for the federal government, you are not CTAP eligible. View information about CTAP eligibility on OPM's Career Transition Resources website. To be considered well qualified under CTAP, you must be placed in the Well-Qualified category for this position, as described above. In addition, you must submit the supporting documents listed under the required documents section of this job announcement.
  
  Note: Applicants who are referred to the hiring office for selection consideration may be required to complete a writing sample and/or other writing exercise as part of the interview/selection process. If the hiring office decides to request a writing sample and/or other writing exercise as part of its selection process, a designated contractor or Agency representative will contact you to: (1) inform you of this requirement; and (2) provide further instructions.

  Conditions of Employment Reminder: If you fail to meet the conditions of employment or any other pre-employment requirements, such as missing any of the scheduled appointments, the hiring agency may rescind their tentative offer of employment.

  
  
  To preview questions please click here.
  
  Background checks and security clearanceSecurity clearance

  Secret

  Drug test required

  Yes

• Required Documents

  Required Documents

  Resume: You must submit a resume that clearly demonstrates you have experience that meets the requirements of this position as outlined in the “Qualifications” section. USCIS’ Human Resources Office will only review the first 5 pages of your resume to determine your eligibility/qualifications.

  In order to ensure that you include all necessary information within the first 5 pages of your resume, you are highly encouraged to save and submit your resume as a PDF instead of submitting it through Resume Builder or a word-processing program such as Word or Google Docs.

  Your responses to the job questionnaire, which are submitted through the on-line application process in USAJOBS, DO NOT need to be attached as an additional document to your application.

  Are you a veteran? You must provide acceptable documentation of your preference or appointment eligibility. The member 4 copy of your DD214, "Certificate of Release or Discharge from Active Duty," is preferable. If claiming 10 point preference, you will need to submit a Standard Form (SF-15), "Application for 10-point Veterans' Preference." If applying based on eligibility under the Veterans Opportunity to Work (VOW) Act, you must submit certification from the Armed Forces that you will be discharged or released from active duty within 120 days from the date on the certification. This must indicate your dates of service, your rank, and confirm that you will be separated under honorable conditions. View more veterans’ information.

  Are you a current or former Federal employee? Submit a copy of your official SF-50 (no text version) or other official "Notification of Personnel Action" document that shows the following information:

  • your appointment in the competitive service
  • tenure
  • grade and step
  • full performance level

  If your SF-50(s) does not provide the information needed to make a final determination for qualification, you will be found ineligible for the position. SF-50B print screens from NFC are not official documents and are not acceptable. This includes USCIS employees as well. All current DHS employees can print their own SF-50's by accessing the DHS eOPF website. If you have forgotten your user name or password, eOPF offers a self-service feature to assist you.
  
  If you are a current CIS employee and need access information to eOPF, contact USCIS.EOPF@uscis.dhs.gov. For all other agencies please see your servicing Human Resources Office.

  You may be asked to provide a copy of your recent performance appraisal and or incentive awards. If you are a Federal employee and have received a current performance rating, it is strongly encouraged that a copy accompanies your application submission. Doing so allows the selecting official access to all information surrounding your potential to fulfill the duties and responsibilities commensurate of the position being considered for. Failure to provide may impede the selecting official's understanding of the qualifications and experience that you possess.

  Are you claiming special priority selection rights under the Agency Career Transition Assistance Program (CTAP) or the Interagency Career Transition Assistance Program (ICTAP)? Submit:

  • a copy of your agency notice,
  • a copy of your most recent performance rating, and
  • a copy of your most recent SF-50, Notification of Personnel Action, noting your current position, grade level, and duty location.

  Are you a current or former political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee? Submit a copy of your applicable SF-50, along with a statement that provides the following information regarding your most recent appointment:

  • Position title
  • Type of appointment (Schedule A, Schedule C, Non-career SES, or Presidential Appointee)
  • Agency
  • Beginning and ending dates of appointment
  If you are relying on your education to meet qualification requirements:

  Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

  Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

• Benefits

  Benefits

  DHS offers competitive salaries and an attractive benefits package, including: health, dental, vision, life, and long-term care insurance; retirement plan; Thrift Savings Plan [similar to a 401(k)]; Flexible Spending Account; Employee Assistance Program; personal leave days; and paid federal holidays. Other benefits may include: flexible work schedules; telework; tuition reimbursement; transportation subsidies; uniform allowance; health and wellness programs; and fitness centers. DHS is committed to employee development and offers a variety of employee training and developmental opportunities. For more information, go to the DHS Careers website and select "Benefits." Disabled veteran leave will be available to any Federal employee hired on or after November 5, 2016, who is a veteran with a service-connected disability rating of 30 percent or more.

  Review our benefits

• Internal to an agency

  Current federal employees of this agency.

• Career transition (CTAP, ICTAP, RPL)

  Federal employees who meet the definition of a "surplus" or "displaced" employee.

Current USCIS employees with competitive status and CTAP eligibles.