Supervisor- Studio Tour Drivers, Universal Studios Hollywood

• Responsible for assisting the Studio Tour Driver Manager and Assistant Manager with managing the Studio Tour Driver staff, Teamsters - Local 399, also includes managing the day-to-day operation of the Studio Tour.
  
• Supervises the daily operation of the Studio Tour, including coordinating and maintaining the daily tour route while working with other departments such as Lower Lot, Special Events and Technical Services
• Responsible for managing all employees by setting work expectations and leadership standards.
• Offering consistent and timely feedback to hourly staff to ensure effective communication between management and staff.
• Develop and implement programs to improve guest and employee satisfaction. Ensure appropriate and timely investigation and response to guest and employee concerns.
• Oversee employee reviews and counseling to ensure all guidelines and policies are followed.
• Work closely with other unions B-192, Studio Guides and Studio Tour Ambassadors.
• Need to be a quick thinker with the ability to make sound decisions.
• Assists in creating, maintaining and supporting the labor and non-labor budgets.
• Review and approve all hourly staff time and attendance forms for accuracy.
• Provide daily summary of day-to-day operations.
• Ability to communicate with all levels of management.
• Oversee route/animation operation and cleanliness
• Work closely with VIP to maximize VIP and tram throughput through animations on the Backlot.
• Assist Driver management with operational compliance.

Qualifications/Requirements

o High school education required
o Minimum 3 years of operations management experience in transportation, theme park or hospitality industry, including experience in guest service.
o Valid state driver’s license
o Must be available to work on weekends, holidays and nights as required

Desired Characteristics

o Two or four year college degree preferred, or equivalent work experiences required
o Excellent written and oral communication skills to effectively communicate with all levels of the organization
o Thorough knowledge of MS Excel, Work and PowerPoint
o Experience managing in a union environment
o Strong interpersonal and analytical skills
o Proactive thinker/self-starter

Sub-Business

USH Operations

Career Level

Entry-Level

City

Universal City

State/Province

California

Country

United States

About Us

Each day Universal Studios Hollywood creates unforgettable experiences for our guests from around the world. We bring to life the ultimate Hollywood experience with our real working movie studio and heart-pounding rides, shows and attractions that put you inside some of the world’s most popular movies and TV shows. USH offers something for everyone from thrill seekers to movie lovers to family fun for all ages. Our Team Members are passionate individuals who create memorable moments whether it’s on the studio lot, or in our conference rooms, theaters, or kitchens. We believe in the talent of our team members. It’s our passion and commitment to excellence that drives our business to succeed in everything we do across the park. We believe in a culture of family and fun, here you can make a difference and build your career!

NBCUniversal owns and operates over 20 different businesses across 30 countries including a valuable portfolio of news and entertainment television networks, a premier motion picture company, significant television production operations, a leading television stations group, world-renowned theme parks and a premium ad-supported streaming service.

Here you can be your authentic self. As a company uniquely positioned to educate, entertain and empower through our platforms, Comcast NBCUniversal stands for including everyone. We strive to foster a diverse and inclusive culture where our employees feel supported, embraced and heard. We believe that our workforce should represent the communities we live in, so that together, we can continue to create and deliver content that reflects the current and ever-changing face of the world. Click here to learn more about Comcast NBCUniversal’s commitment and how we are making an impact.

Notices

NBCUniversal’s policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. NBCUniversal will consider for employment qualified applicants with criminal histories in a manner consistent with relevant legal requirements, including the City of Los Angeles Fair Chance Initiative For Hiring Ordinance, where applicable.

NBCUniversal is an equal opportunity employer and will provide reasonable accommodations as required by applicable federal, state, and/or local laws.