Supervisor, Roadside Assistance Club Fleet

• Assist Roadside Assistance (RA) Club Fleet Management with the effective operation of this AAA Club Alliance location, providing leadership to the RA Club Fleet drivers and ensure staffing levels, performance and sales goals are met or exceeded.
• Utilize the RA Call Receiving and Dispatching system, monitor facility performance and service goals, and ensure both are met or exceeded.
• Supervise assigned Club Fleet Associates and operations efficiently to ensure that productivity measurements for revenue, sales and contractor expense savings off-sets expense bottom line of profit and loss statements.
• Participate in interviewing and selection process for team members; conduct employee counseling sessions and disciplinary sessions; participate and recommend action regarding all other associate issues.
• Supervise driver activities, provide coaching and training; maintain time records and staff schedules.
• Coordinate with RA Dispatch and Training to ensure day to day business decisions are in line with division objectives.
• Handle difficult or escalated customer situations; respond promptly to customer needs; respond to requests for service and assistance; meet commitments and build/maintain positive work relationships with co-workers, other company associates and the public.
• Investigate and resolve claims including, but not limited to, service delays, operator demeanor, service charges, mechanical repairs and vehicle damage from AAA Members and customers, ensuring all such issues are handled promptly in accordance with corporate and AAA standards.
• Ensure safety procedures are followed and appropriate safety standards are met; maintain safe working conditions; order safety equipment as directed.
• In conjunction with the Fleet Manager and Corporate Risk Manager, investigate accidents and injuries; initiate preventative measures. Ensure all incidents are appropriately documented.

*** Training schedule will be Monday - Friday

• A competitive salary between $48,000 to $53,000/year, depending on experience
• Monthly bonus potential based on your team's performance
• Paid Time Off (accrue up to 18 days in one year!)
• 401(k) plan through Vanguard
• 6 Paid H olidays
• Medical, Prescription, Dental and Vision Coverage
• FREE Life Insurance (up to 2X your base salary)
• FREE AAA Membership (your choice of Classic, Plus or Premier)
• Tuition Reimbursement and Paid Training

• Associate degree with major course work in business, organizational management or related field or equivalent.

• 5+ years’ work experience in an automotive or dispatch environment OR 5 years of experience in a fast paced, high volume customer service or sales role or the combination of automotive/mechanical and customer service/sales experience.

• 1+ years’ leadership or supervisory experience.

• Satisfactory completion of nationally recognized towing certification program such as the International Institute of Towing and Recovery (IITR) and Battery, Battery Warranty, Battery Sales and On-the-Go training classes in accordance with timelines established by AAA Club Alliance and AAA National Quality Standard 2.
• Must possess and maintain a valid State Driver’s License.
• Satisfactory pre-and post-employment screening results, including criminal, drug and motor vehicle screening.
• Ability to operate passenger vehicles and trucks with automatic and manual transmissions.
• Must attain and maintain all state and local licensing requirements.
• Excellent oral, written and presentation communication skills to enable accurate completion of assignments and effective interaction with others.
• Ability to function in a fast paced environment and have strong organizational skills.
• Proficient in the use of Microsoft Office and business line technologies including MS Word, Excel, & Roadside Assistance call receiving and dispatching systems.
• Ability to adjust work schedule and priorities to meet business needs

• Our facilities undergo thorough cleaning daily to protect against transmission of the COVID-19.
• Our AAA Drivers wear fresh gloves for each roadside assistance call, and vehicles and equipment are disinfected after each call and each shift.
• We have suspended passenger rides in our Drivers’ vehicles to ensure compliance with social distancing recommendations by the CDC and other relevant authorities.
• Our employees receive comprehensive guidance that outlines how to protect themselves and our Members.

Full time supervisor, full time, warehouse supervisor, dispatch supervisor, assistant manager, automotive supervisor, logistics supervisor

AAA Club Alliance (ACA) is an equal opportunity employer.

Our investment in Diversity, Equity, and Inclusion:

At ACA, we are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences to enable us to meet our goals and support our values while serving our Members and customers. We strive to attract and retain candidates with a passion for their work and we encourage all qualified individuals, regardless of race, color , gender, identity, veteran status, sexual orientation, physical ability or national origin, to apply.

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