Supervisor, NH Interconnection Coordinator

Do you want to change the world? We do, too.

The energy market is roughly $4 trillion globally, and solar penetration is less than 1%. But just one hour of sunlight, if harnessed, could power the entire world for a year. We have the opportunity to completely change the way energy is produced, distributed and consumed on a global scale, and we’re looking for talented, committed people to help us drive our growth and achieve our goals.

SunPower is a global solar energy solutions company with a rich heritage of pioneering the best energy technologies in the world. Our solutions are unrivaled in terms of long-term reliability, efficiency and guaranteed performance, and our company is unmatched in terms of global reach and scale. Through design, manufacturing, installation and ongoing maintenance and monitoring, SunPower provides its proprietary, world-record efficient solar technology to residential, commercial and utility customers worldwide.

SunPower is changing the way our world is powered every day with a brilliant, passionate and driven team of more than 7,000 in North America, Europe, Africa, Asia and Australia. In an industry that is reshaping the world’s energy future, there’s no better place to be than SunPower.

We believe that our employees create our brand – with each project, each communication, each task completed and each interaction. Experience is critical to SunPower in regards to not only our customers but also our employees and dealer partners. As such, we strive to hire candidates that are service focused. The experience we would expect the ideal person to deliver is:

For the last 10+ years, SunPower has been a leading partner to the New Home Builder Channel for solar installations. Much of our success stems from the relationships we have built and maintained with new homebuyers through our Interconnection Coordinators. The focus of this role is to manage a team of Interconnection Coordinators and provide excellent customer service in helping homeowners activate their new home’s solar system.

The performance of our Interconnection Coordinators has a substantial impact on SunPower, affecting both our profitability and our strategic positioning. We are seeking an outgoing professional to support the SunPower New Homes channel and manage a team of Interconnection Coordinators. It is vital for our Interconnection Coordinators to educate homebuyers on the solar activation timeline and obtain the required signed applications so that new home buyers’ have a streamlined experience with SunPower. To be successful in this role you will be responsible for driving the team’s performance, training and mentoring new hires, and ensuring the team has everything they need to set proper expectations with homeowners on the solar that comes with their new home. Having a customer service mindset will be vital when working with internal and external representatives.

Essential Duties & Responsibilities:

• Maintain high-end customer satisfaction by guiding the team in their homeowner interaction and training
• Capture all customer-related data into SalesForce (CRM) and able to report on key team metrics
• Superb organization skills to stay on top of a high-volume of 500+ homeowners the team in communicating with at any given time
• Ability to meet and exceed service level agreements while working in a fast-paced environment
• Develop as a subject matter expert on the solar and new home building industry and on SunPower products
• Ensure quality service and operational performance within the parameters of program and delivery standards
• Act as the single point of contact to coordinate customer resolution of service incidents and escalation

Minimum Qualifications:

• Bachelors degree and 4+ years related experience or equivalent combination of education and years of related experience
  

Required Qualifications:

• Previous management experience and a proven track record of team development
• Strong project management and communication skills
• Strong computer skills, including strength in MS Word, Excel and PowerPoint
• Ability to handle high email traffic
• Comfortable with customer engagement
• Highly organized and able to multi-task on the job
  

Preferred Qualifications:

• Experience with Salesforce
• Naturally curious and focused on learning and getting better
• Knowledge of solar and leased services
• Customer service experience
• Naturally curious and focused on always learning and getting better
• Previous solar experience preferred
  

Physical Demands and Working Conditions:

• Must be able to traverse/maneuver the job site for extended periods of time and survey/assess all aspects of the construction process
• The position regularly works in outdoor conditions that include inclement weather, heat and humidity, cold and freezing temperatures, and exposure to poisonous plants, insects, and allergens
• Must hold a valid driver’s license and have the ability to travel between warehouse and job sites
• The environment of this position is a combination of both office and outside external, customer home and job sites
• While performing the duties of this job, the employee is regularly required to use both hands, is frequently required to stand, sit, stoop, talk and hear (communicate verbally in person and via telephone), and be able to read computer screens, correspondence and report
• The position requires travel with the potential of overnight stays between assigned facilities and various locations within the community. Less than or equal to 10% travel.
• At times the job may require weight to be lifted up to 50 pounds
• The job requires the following types of vision: close, distance, peripheral and depth
• Work in an office environment and sustain posture in a seated position for moderate periods of time
• Hearing must be adequate to perform job duties in person and over the telephone
• Able to communicate orally with management, co-workers, and the public in face to face, one on one and group settings
• Able to use and learn standard field operations equipment, standard office equipment and technology with proficiency

Equal Employment Opportunity
The Company is an equal employment opportunity employer and makes employment decisions, including but not limited to, hiring, firing, promotion, demotion, training, and/or compensation, on the basis of merit. Employment decisions are based on an individual’s qualifications as they relate to the job under consideration. The Company’s policy prohibits unlawful discrimination based on sex (which includes pregnancy, childbirth, breastfeeding, or related medical conditions, the actual sex of the individual, or the gender identity or gender expression), race, color, religion, including religious dress practices and religious grooming practices, sexual orientation, national origin, ancestry, citizenship, marital status, familial status, age, physical disability, mental disability, medical condition, genetic information, protected veteran or military status, or any other consideration made unlawful by federal, state or local laws, ordinances, or regulations. The Company is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in the operations of the Company and prohibits unlawful discrimination by any employee of the Company, including supervisors and co-workers.

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EOE Minorities/Females/Protected Veterans/Disabled

SunPower Supports EEO

Accommodation for Applicants to SunPower Corporation
SunPower Corporation is an Equal Employment Opportunity / Affirmative Action employer and provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in job application procedures. If you have any difficulty using our online system and you need a reasonable accommodation due to a disability, you may use the following alternative email address to contact us about your interest in employment at SunPower Corporation: jobs@sunpower.com. Please indicate in the subject that line of your email that you are requesting accommodation. Only candidates being considered for a position who require an accommodation will receive a follow-up response.

NOTICE TO ALL APPLICANTS AND EMPLOYEES

Availability of Affirmative Action Plan for Review

SunPower is a federal government contractor. As a part of the Company’s obligations under law, it

must develop a written Affirmative Action Program (AAP) for the Disabled, Recently Separated

Veterans, Armed Forces Service Medal Veterans, Disabled Veterans and Active Duty Wartime

Or Campaign Badge Veterans and for Women and Minorities as specified by law.

Non-confidential and non-proprietary aspects of the AAP are available for inspection by applicants

and employees, consistent with applicable law, which will be made available during office hours by

contacting the EEO Officer.