Supervisor, Meter Planning And Strategy

Check out this video and find out why our team loves to work here!Role and Scope of Position:
Research and develop comprehensive electric meter strategy in accordance with Eversource’s strategic vision, including assisting in the development and design of advanced metering systems.
Leads the partnership with IT, Meter Operations, Electric Meter Lab and Meter Data Services to maintain a Systems Technology Plan to ensure meter systems technology and operations performance meets Company goals. Plans, schedules, coordinates, and supervises all data and analytical activities associated with the above.
Duties include but are not limited to: defines, implements and administers approved policies, procedures, and standards for electric metering and telemetering in the Eversource system; creates and maintains short and long term metering strategy for all revenue metering in the Eversource system, including new initiatives like AMI and Smart Grid; acts as project manager for large-scale projects for the team; facilitates and supervises personnel including data analysts, meter consultants and meter coordinators. Coaches and motivates assigned employees on goal achievement and general performance.

Essential Functions:

• Plans, schedules, and supervises the development and publication of metering standards and specifications for all revenue related metering for the Eversource system
• Supervises the review of and/or reviews proposed local, state, regional and national standards, specifications, and guidelines involving electric metering and recommends approval or other action by Eversource management
• In cooperation with Meter Engineering, supervises the continuous review of new metering products and technologies for potential application on the Eversource systems, including the development, implementation, and evaluation of pilot installations
• Leads initiatives on advancing or improving metering technology; provides coordination and execution of large-scale projects and/or initiatives.
• Oversees meter related investigations, including customer complaints, to satisfactory resolution and provides timely status updates to Meter Operations leadership and other stakeholders.
• Provides responses to regulatory and audit-related data and information requests
• Reviews and approves time, purchase requisitions and invoices related to department activity
• Develops, prepares, and maintains budgets for Meter Planning and Strategy organization.
• Develops employees using performance management, coaching, and performance reviews.
• Effectively promotes a continuous learning environment
• Resolves employee issues and concerns in a fair and timely manner and creates a positive and safe work environment supporting exchange of ideas and opinions.

Technical Knowledge/Skill/Education/Licenses/Certifications:

Technical Knowledge/Skill:

Education:

• Bachelor’s degree in engineering, computer science, business administration, finance, accounting or equivalent experience
• Master’s degree preferred

Experience:

• Five to ten years of related experience including supervisory experience

Licenses & Certifications:

Working Conditions:

• Must be available to work emergency restoration assignment as required.
• Must be available to travel between MA/CT/NH as necessary.

Mental Aspects:

• This role works in an environment that often requires the performance of multiple simultaneous activities, where deadlines need to be met and work is performed under pressure while involving significant business commitments and results.

Leadership Behaviors/Competencies:

Set and Communicate Direction and Priorities

• Communicate priorities and goals (company, department, team)
• Show how employee’s work fits in
• Provide business updates, news
• Communicate, communicate, communicate

Build Trusting Relationships

• Role model honesty/integrity in communication and action
• Balance “getting results” with concern for individual needs
• Have honest dialogue with employees; get to know them

Manage and Develop People

• Set realistic performance objectives and expectations
• Give ongoing, honest feedback; coach for success
• Recognize good performance
• Visit crews in the field
• Remove obstacles to day-to-day performance
• Provide tools, information, training

Foster Teamwork and Cross-functional Collaboration

• Encourage cooperation/remove obstacles between work groups/departments
• Encourage collaboration/peers helping peers

Create a Diverse, Inclusive Workforce

• Ask for employee input on work process/practice improvements and before implementing change that will affect them
• Encourage ideas

Lead Change

• Deliver effective, positive communications about change to your team
• Exhibit a “can-do” attitude to successfully implement changes in priorities and work processes
• Respond positively to new demands or circumstances

Focus on the Customer

• Ensure that everyone on the team understands our customer promise and provides superior customer service
• Be a role model for the team on delivering superior customer service

Please submit a resume with your application.

Worker Type:

Regular

Number of Openings:

1

EEO Statement

Eversource Energy is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, disability status, or protected veteran status.

VEVRRA Federal Contractor

Vaccination Information:

Eversource requires all new employees to be fully vaccinated for COVID-19 by their first day of employment. If you have any concerns regarding compliance with this requirement, you will need to discuss your concerns with Eversource’s HR department after you have been made a conditional offer of employment. Eversource does not require applicants to discuss vaccination status prior to receipt of a conditional offer of employment and complies with all applicable laws.

Emergency Response:

Responding to emergency situations to meet customers’ needs is part of every employee’s role. If employed, you will be given an Emergency Restoration assignment. This means you may be called to assist during an emergency outside of your normal responsibilities, work hours and location.