Supervisor, In-Restaurant Fundraising Operations (Ronald McDonald House Charities)

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Company Description

McDonald’s is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries that serve 70 million customers daily. As the global leader in the food service industry, our legacy of innovation and hard work continues to drive us.
From drive thru updates to delivery to mobile order and pay, we are innovating quickly and growing. Joining McDonald's means thinking big and preparing for a career that can have influence around the world.

At McDonald’s, we see every day as a chance to create positive impact. We lead through our values centered on inclusivity, service, integrity, community and family. From support of Ronald McDonald House Charities to our Youth Opportunity project and sustainability initiatives, our values keep us dedicated to using our scale for good: good for our customers, people, industry and planet. We also offer a broad range of outstanding benefits including a sabbatical program, tuition assistance and flexible work arrangements - check them out here!

While most of us are working remote during COVID-19, we're excited to get back to our state-of-the-art headquarters in the booming West Loop of downtown Chicago! It's set up to be a global hub that cultivates collaboration:

• Take a class at Hamburger University
• Sample future items in our Test Kitchen
• Utilize the latest technology to connect with your team around the globe

We are an equal opportunity employer committed to the diversity of our crew members, staff, operators, and suppliers. We promote an inclusive work environment that creates feel-good moments for everyone. We are interested in people who enhance our company culture: Does this role interest you? We encourage you to apply even if you don’t meet every single requirement!

Job Description

About Ronald McDonald House Charities

Ronald McDonald House Charities creates, finds and supports programs that directly improve the health and well-being of children and their families. RMHC strives to be part of the solution to issues challenging families today. Families are challenged with how to stay near and support a hospitalized child; how to afford staying together in another city while a child is undergoing treatment; or even getting basic medical and dental care in underserved communities. We use our resources and partnerships in the community to help families gain access to healthcare services and keep families together during critical points in their children's lives.

Position Purpose
The RMHC Global Operations Team actively develops, maintains, and drives the execution of worldwide infrastructure and Chapter and program development. The team manages global operations, capacity building of Chapters, and builds and stewards the infrastructure of system support to ensure organizational excellence. Operations consists of nine functional areas: System Development & Operations, Compliance, Technology, McDonald’s In-Restaurant Operations for RMHC fundraising, People Development & Education, System Engagement & Resources, Environmental Sustainability, Impact Research and Global Grants.
McDonald’s generously enables opportunities for customers to donate to RMHC within the restaurants. Originating in 1991, the RMHC Donation Box Program remains the largest single fundraiser for the RMHC system. However, Donation Boxes are losing relevance with cashless customers as more customers move towards mobile/digital and/or contactless debit/credit payments. In the U.S. alone, the Donation Box program raised an incredible $16.9 million in 2020, however, the Charity saw a nearly 24% decline year over year. Since RMHC relies on the donations from McDonald’s customers to support its mission, it is important that the organization sustain – and increase – fundraising levels through the Donation Box program and other modern giving mechanisms. Platinum-level operational policies, practices and governance will continue to support RMHC in achieving this goal.

Primary Accountabilities
The In-Restaurant Operations Supervisor provides day-to-day operational support on the portfolio of RMHC in-restaurant fundraising channels within McDonald’s restaurants. Such channels include, but are not limited to, the RMHC Donation Box Program (US), front-counter/drive-thru point-of-sale, self-order kiosks and Global Mobile App. In this role, the In-Restaurant Operations Supervisor will lead and provide analytical / decision support on key business strategies as well as monitor and maintain initiatives and stakeholder relationships to help RMHC maximize its fundraising potential through McDonald’s-facilitated giving channels. The ideal In-Restaurant Operations Supervisor perpetuates a strong understanding of various analytical and reporting tools, logistics and supply chain/asset management best practices – all while embracing continuous operational improvement and delivering excellent client service. This position reports to the In-Restaurant Operations Manager.

Operational Program Management

• Support the day-to-day operational components of the US Donation Box program and other RMHC fundraising channels within self-order kiosk, front counter, drive-thru, future iterations of the McDonald’s Global Mobile App (GMA) and other emerging donation technologies
• Work with internal teams, local RMHC Chapters, strategic program vendors, and McDonald’s stakeholders to ensure adherence to standards, timelines, and budgets, while fostering effective communication and collaboration
• Manage and expedite the resolution of operational incidents/issues associated with the US Donation Box program or other in-restaurant fundraising channels
• Cultivate strong relationships with local RMHC Chapters, the beneficiaries of in-restaurant fundraising programs. Maintain tracking log of RMHC Chapter interactions & resolutions
• Curate content, prepare RMHC Chapter and/or Restaurant-facing resources, FAQ documents, operational activation guides, etc. for the portfolio of in-restaurant donation channels/initiatives

Business Intelligence, Reporting and Analytics

• Gather, refine, and analyze data to provide information that supports strategic decision making and operational process improvements. Recommend and assist in the development of new business insights tools – queries and dashboards – as necessary
• Provide insight by transforming large sets of data into simplified, meaningful, and actionable trends and visualizations for use by executives, operations, finance, marketing/development, as well as the national network of RMHC Chapters
• Work with RMHC Technology team to design and configure business insights reports resulting in accurate, accessible, and actionable analytics
• Identify and reconcile data integrity and consistency issues: investigate, resolve, document, and where possible, develop and implement data quality improvement processes and initiatives

Vendor Management

• Monitor third party/vendor adherence to contractual agreements, including statements of work and service level agreements • Liaise with third party vendors and consulting resources to share successes, discuss challenges, and explore opportunities for program growth and strengthening

Qualifications

• 
  Must be fully vaccinated (i.e., at least 2 weeks after last dose) for COVID-19 and, if hired, present proof of vaccination by start date.

Skills and Competencies

• Bachelor’s degree required, preferably in an operational discipline such as Operations Research, Supply Chain Management or Logistics.
• 5+ years of experience utilizing described skills and competencies
• Certification in Project Management and/or Vendor Management preferred
• Demonstrated aptitude for quickly learning processes and procedures, critical thinking, analysis/data-driven decision making and problem solving. Exceptional attention to detail
• Proficiency in articulating end-user requirements and using business insights tools, including Tableau
• Strong initiative, insatiable curiosity, and the ability to prioritize work and follow through on everyday tasks while working in a fast-paced multi-tasking global environment
• A stakeholder-obsessed focus with superior interpersonal skills and effective communication skills, both written and oral

Additional Information

McDonald’s is committed to providing qualified individuals with reasonable accommodations to perform the essential functions of their jobs. Additionally, if you (or another applicant of whom you are aware) require assistance accessing or reading this job posting or otherwise seek assistance in the application process, please contact recruiting.supportteam@us.mcd.com

McDonald’s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Nothing in this job posting or description should be construed as an offer or guarantee of employment.