Supervisor Clinical Operations-Hospice (RN Required)

Title: Clinical Operations Supervisor-Hospice (RN)

Site: Advocate Aurora Health System-Home and Hospice Division

Location: Hybrid Role (Field, Office and Remote from Home)

Schedule: Monday-Friday (One remote holiday and urgent calls as needed)

Team Size: 26-30 Team Members

ABOUT ADVOCATE AURORA HEALTH CARE:

Advocate Health System and Aurora Health System are now Advocate Aurora Health Care. One shared purpose brought us together. Now, as one of the 10 largest not-for-profit, integrated health systems in the United States, our combined strength and stability drives us forward.

With our dynamically inclusive workforce and strong connections to the places where we live and work, we’ll touch more lives and contribute to stronger and more vibrant communities.

• 70,000 Team Members
• 22,000 Nurses
• 3,300 Employed Physicians
• 4,800 Aligned Physician Partners

Transforming Care:

We’re redefining the standard for care with world-class doctors and caregivers, innovative solutions, outstanding outcomes, and leading-edge research and clinical trials. Combined, Advocate and Aurora are recognized for clinical excellence.

HOW YOU’LL MAKE A DIFFERENCE:

Supervisor-Clinical Operations-Hospice will be responsible for supervising Hospice Aids (CNA’s) and assisting with patient care activities for assigned area, as determined by the clinical manager. Acts as clinical resource to team members. You will have the autonomy to shape your schedule, rounding with your team in the field and working remotely from home.

May also assume responsibility for direct patient care as needed. Promotes quality outcomes, patient experience, and team building.

Accountabilities:

• Promotes an environment conducive to the delivery of quality patient care. Assist with chart audits and assure action is taken. Identifies trends in audits and communicates results to Manager and team.
• Assures field supervisory visits are accurately completed according to agency policy as necessary.
• Provides direction to the staff with clear responsibility for the coordination of resources to efficiently support day to day operations.
• Monitors and assures staff productivity according to established targets daily. Assures timely correction of charting deficiencies that impact revenue cycle and clinical operations by field team members.
• Monitors and assures reliability of clinical assessments, tracks and remedies variances in outcomes and adverse events, monitors productivity and on-call utilization and makes recommendation to one up.
• Participates in the orientation of staff through on-going direct teaching, coaching, observation, review and precepting of staff. Assesses educational needs of clinical staff and assists in development and facilitation of in services for staff.
• Coordinates and ensures 24-hour availability of field staff services and rotates in on call with manager.
• Conduct tracers/joint visits and provide on-going feedback to staff.
• In collaboration with the manager, conducts ongoing process improvement.
• Ensure accurate, timely and thorough OASIS data cycle time.
• Works collaboratively with operational staff and other leadership to ensure growth and maintenance of established patient and referral relationships.
• Establishes and maintains quality standards, continually evaluating workflow and processes.
• Develops collaborative and cooperative relationships with customers, physicians, community organizations and entities of Advocate Aurora Health at Home.
• Assists in Field Team Interview/Hiring and Selection.

WHAT YOU WILL NEED

Education: Bachelor's Degree in Nursing, BSN required

Certification/License: Registered Nurse License, BLS

Experience:

• Typically requires 5 years of experience in clinical nursing or rehabilitation.
• Must have thorough understanding of home health or hospice regulations, reimbursement and care requirements.
• Prefer 1 year of supervisory experience in management of staff and budgets
• Strong verbal and written communication skills.
• Demonstrates an ability to resolve conflict, solve problems and make independent judgements and decisions based on experience and good judgement.

At Aurora Health Care

We pride ourselves on taking care of our people. And not just our patients—we mean you, too. We help each other live well. When you work at Aurora, you get the chance to work with a dedicated team that’s as passionate about the work as you are. Here, you’ll find limitless opportunities for ongoing learning, career advancement, competitive compensation and a stable work environment. But more than that, you can change lives—including your own.

Diversity and inclusion matter at Aurora. We celebrate our differences and nurture an environment where everyone feels included. We know that when we reflect the communities we serve, when we embrace differences and bring our whole selves to work every day, we are working as one to build a healthier tomorrow for everyone. Aurora supports a safe, healthy and drug-free work environment through criminal background checks and pre-employment drug testing. We maintain a smoke-free environment at all our locations. We are an equal opportunity employer.

Job Type: Full-time

Pay: $23.00 - $48.00 per hour

Education:

• Bachelor's (Preferred)

Experience:

• Clinical nursing/Rehab: 5 years (Preferred)

License/Certification:

• BLS Certification (Preferred)
• RN (Preferred)