Supervisor Business Support Call Center

Baptist Health South Florida is once again one of the 2020 Fortune 100 Best Companies to Work For! This is the 20th time Baptist Health has been recognized on the list. We have also been recognized for being among the best healthcare providers in the nation by U.S. News & World Reports in its 2020-2021 Best Hospitals and have been honored as one of PEOPLE's 2020 50 Companies that Care by PEOPLE magazine and Great Place to Work.

Baptist Health South Florida is the region's largest not-for-profit healthcare organization with more than 23,000 employees working across 11 hospital campuses and more than 100 outpatient facilities throughout Miami-Dade, Monroe, Broward, and Palm Beach counties. In 2016 we welcomed the newest weapon in the fight against cancer, the world-class Miami Cancer Institute and proton therapy center.

Everything we do at Baptist Health, we do to the best of our ability. That includes supporting our team with extensive training programs, millions of dollars in tuition assistance, comprehensive benefits and more. Working within our award-winning culture means getting the respect and support you need to do your best work ever. Find out why this is the best place to be your best!

Description:
The supervisor's role is to understand the Consumer Access Contact Center goals and work with Call Center leaders to develop workflows and protocols to achieve 80/20 Service Level and turnaround goals. The supervisor will oversee all daily departmental operations for the Consumer Access Call Center including proactive collaboration with BHMG, MCI, Imaging and Business Support leaders. The supervisor will address employee, patient and physicians needs in a timely and consistent manner while building positive working relationships throughout Baptist Health South Florida.Qualifications:

Associate Health Services Admin (AHSA) or related field. Bachelor's degree preferred. Five years minimum experience in a Supervisory or Team Leader role within a healthcare or significant customer service setting. Quality/Skills: Knowledge of Patient Access and Insurance verification as it relates to Registration. Knowledge of medical necessity compliance guidelines, ICD-10 and CPT code structure. Excellent interpersonal, communication (verbal & written) and customer service skills required. Able to organize and implement processes to improve performance. Ability to multi-task work assignments in a fast paced stressful environment. Proficient in Word, Excel and PowerPoint required. Previous experience in healthcare Business setting or related field. Knowledge of healthcare insurance guidelines desired. Must be able to work a flexible schedule. Relevant and significant experience (over 5 years) may be substituted for degree requirement. Minimum Required Experience: 5 Years

EOE
14100 SW 136th St Miami, FL 33186-5506CategoryCorporateCorporatePosted Date:01/18/2021Job Id110585