Supervisor, Business Operations

Position Summary

Provides supervision and direction to single site business operations such as medical reception, HIM, call centers or related business functions.

Support staff will consist of less than 10 FTEs.

Assures goals and objectives are attained through the planning, implementation, and directing of processes and support personnel.

Directs the coordination and maintenance of the on-line care provider scheduling system and the development of scheduling templates to ensure accuracy of scheduling data.

Promotes and maintains good patient relations and patient confidentiality.

Considered an "expert" within a specialty area.

Exercises imagination and creative abilities to respond to situations.

Identifies unique or complex problem areas and develops recommendations. Contributes to the development of policies and procedures.

Assists in the planning, development, and implementation of new or modified processes. Requires independent action and a high degree of initiative

Education/Experience:

Associate of Arts or Science degree or equivalent experience/training.

One year related supervisory experience, or three years related non-supervisory experience preferred, preferably in a healthcare environment.

Special Knowledge/Skills/Certifications/Licenses:

Proven leadership skills in organizing, planning and directing an operation and its staff.

Ability to effectively build relationships and communicate, both verbally and in writing, with patients and families, other leaders, hospital staff, and department staff.

Outstanding judgment and analytical skills, and ability to make immediate decisions when necessary.

Familiarity with medical terminology is preferred.

Additional Information

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

The Organization
At Park Nicollet you're part of something bigger. We're a member of the HealthPartners organization, an award-winning integrated health care system comprised of several organizations. HealthPartners includes a team of 21,000 people dedicated to making a difference for our members, patients and the community. Whether you want to work in direct patient care, or support those who do, you will find a vast variety of job opportunities. Here, your contributions help to improve lives and impact health care for the better. If you want to make a difference, we want you on our team.

Park Nicollet Mission, Vision and Values
Mission: Our mission is to improve health and well-being in partnership with our members, patients and community.
Vision: Health as it could be, affordability as it must be, through relationships built on trust.
Values:

• Excellence We strive for the best results and always look for ways to improve.
• Compassion We care and show empathy and respect for each person.
• Partnership We are strongest when we work together and with those we serve.
• Integrity We are open and honest, and we keep our commitments.

What makes us unique?
At Park Nicollet, we never forget why we're here. Your health and well-being is our top priority and is at the forefront of everything we do. We believe outstanding health care is delivered when we merge the science and intellect of medicine with the compassion, spirit and humanity of our hearts. We refer to this as "Head + Heart, Together," and it exists to inspire constant improvement and lasting success. We achieve this by partnering with patients and families in everything from care decisions to service and facility design. As we work together as a unified team, we engage patients, families and the community, and put them at the center of everything we do.