Student Support Advisor I

Opportunity at a GlanceDo you have a passion for guiding others to success, especially in Higher Education? In the role of Student Service Advisor with Chamberlain College of Nursing, you will be responsible for promoting student success through accurate and responsive advisement in the areas of academics, student finance and other service-related areas. You will provide support and advocacy as needed for students throughout the student lifecycle.
This position is responsible and accountable for the advisement of students within their group and serving as a primary point of contact for the student(s) within their assigned portfolio. Function as a role model for our TEACH values and fosters a culture of CARE consistent with our mission, vision, and purpose.Responsibilities

• Supports the new student intake process by working with admissions to answer incoming student questions, provide a thorough review of program and student costs as well as outlining all possible options to fund their education
• Creates and confirms an accurate financial plan by establishing timeframes to complete any application process in order to be financially prepared to start and stay in school. Continuously reviews student account to advise students on their financial eligibility
• Using a high level of discretion and independent judgment, continuously evaluates the academic and financial plans throughout the student lifecycle and makes appropriate adjustments to ensure successful student outcomes
• Utilizes appropriate systems and student data to confirm and track accurate enrollment, persistence and graduation information for assigned students. Documents all interactions in the appropriate institutional systems
• Analyzes student data to identify triggers indicating a need for proactive outreach to obtain a better understanding of challenges and successes. Coaches students to explore alternatives to overcome barriers to persistence or graduation. Makes appropriate resource referrals when necessary
• Collaborates with other departments and functional areas to deliver an optimal student experience from inquiry through to graduation
• Maintains a thorough understanding of all academic and Title IV programs, policies and procedures including institutional policies and federal and state regulations. Complies with applicable federal and state lawsIdentifies opportunities and solutions that improve current methods and actively participates in the change of a constantly evolving organizationPromote student self-service tools during advising sessions and new student orientation
• Engages students through a variety communication channels. This may include video advising, inbound student calls and proactive outreach to students in order to deliver first contact resolution.
• Completes other duties as assigned.

Qualifications

• Bachelor’s degree required
• Outstanding customer service skills with 1+ years of customer service or related experience required
• 1 year or more of experience in Higher Education is desirable
• Ability to work a variety of office hours including evenings and weekends
• High level of interpersonal, communication and problem solving skills
• Ability to work independently as well as function as part of a team
• Must be a self-starter with the ability to prioritize effectively
• PC skills in Microsoft Office, Internet applications and database software.
• Experience with Student Financial Aid software application a plus
• Eligible to obtain and maintain systems access to the NSLDS system (must not be in default of Title IV Federal aid)

EEOWe are proud to be an EEO employer M/F/D/V. At Adtalem, we welcome everyone and have a strong commitment towards diversity and inclusion. We encourage our Colleagues to be their true authentic selves and support laws that prohibit discrimination everywhere we do business. We also maintain a drug-free workplace.Who We AreChamberlain University has a 130-year history and the mission to educate, empower, and embolden diverse healthcare professionals who advance the health of people, families, communities, and nations. We’re 99,000 strong, with 31,000 students and 68,000 alumni armed with the skills, passion, and determination to make a difference in today’s complex healthcare environment. By living Chamberlain Care®, we’ve built a culture in which colleagues and students thrive and we graduate extraordinary healthcare professionals who transform the health of people worldwide.
Our regionally accredited University is comprised of the College of Nursing and the College of Health Professions. Our College of Nursing offers a Bachelor of Science in Nursing (BSN) degree program at 22 campuses and online post-licensure degree programs and certificates including RN to BSN, RN to MSN, a Master of Science in Nursing (MSN) with six Specialty Tracks, and a Doctor of Nursing Practice (DNP). Our College of Health Professions offers online options with a Master of Public Health degree, Public Health Certificate programs, and a Master of Social Work degree. Learn more about Chamberlain University, part of Adtalem Global Education, at www.chamberlain.edu.
Commitment to Diversity and InclusionWe pride ourselves in nurturing a culture that encourages everyone to bring their full selves to work each day. To us, diversity and inclusion needs to be intentional to be impactful. We don’t just welcome differences, we celebrate them. #WeAreAdtalem
To learn more about our commitment to Diversity and Inclusion, click here to visit our Diversity page.