Student Success Specialist

Department Information

THIS IS A NON-CLASSIFIED POSITION
GJD-400200 & 410920 9/21: TRIO Student Support Services

Community College of Denver is seeking individuals with demonstrated commitment to creating an inclusive learning and work environment. CCD values the ability to work effectively with students, families, faculty, instructors and staff of diverse backgrounds.

Our campus is located in downtown Denver, adjacent to two light rail stations, and just minutes away from shopping, restaurants, and event venues. When you visit our campus, it will be immediately evident that our faculty, staff, and instructors are passionate about serving our diverse student population. At CCD our passion is to help others, and we offer career pathways that will make a difference in the lives of our students.

If you are interested in sharing our passion for student success, CCD offers generous medical, dental, vision, life, and retirement options. We also offer the opportunity to expand your education, and those of your dependents, through our tuition reimbursement program.

For a complete review of the benefits we offer, please click on the following link: https://www.cccs.edu/employee-resources/employee-benefits/.

Description of Job

GENERAL SUMMARY
TRIO Student Support Services (SSS) is a federally funded program that serves students overcoming obstacles to education, including limited income, first generation to college, and disability. The primary objective of this position is to increase the persistence, graduation and transfer of SSS participants. The Student Success Specialist provides intentional and intrusive advising to a cohort of SSS participants while coordinating academic tutoring, support, and enrichment activities.

PRIMARY DUTIES
The Student Success Specialist provides intentional and intrusive advising service for TRIO SSS participants, including academic, financial aid, financial literacy, transfer, career, and personal development advising. This requires the Student Success Specialist to develop and stay apprised of all relevant policies, procedures, and knowledge across these advising fields. Moreover, this requires the Student Success Specialist to develop and stay apprised of best practices, strategies, and skillsets required to effectively communicate with and motivate SSS participants.

The Student Success Specialist is responsible for coordinating academic support activities such as tutoring, multimedia learning tools, and academic “boot camps”; and developing and implementing value-added student activities. This includes academic enrichment and cultural activities such as international education experiences. In addition, this position collects, interprets, and utilizes data to: assess student needs, assess student learning, monitor student performance, provide intentional and intrusive advising, and evaluate programming.

The Student Success Specialist participates in the outreach and intake process for prospective TRIO SSS participants, and develops referral pathways with internal and external partners. This position conducts TRIO SSS orientations, interviews, and needs assessments of prospective TRIO SSS participants, and supervises TRIO SSS Academic tutors.

Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights

Education:
Bachelor’s degree in human services, social work, counseling, or relevant field.

Experience:

• Three years in post-secondary holistic academic advising and program coordination or equivalent skills set and knowledge, with a preference for experience working with students from low-income, first generation, and disability backgrounds at a community college.
• One year of professional experience working with TRIO Programs.
• One-year experience working with student information database.

Knowledge/Skills/Abilities:

• Knowledge of student advising theory and best practice.
• Knowledge of project planning and coordination.
• Knowledge of obstacles facing SSS-eligible students.
• Cross-cultural interpersonal skills.
• Data management skills.
• Effective communication skills.
• Knowledge of guided pathways model.
• Knowledge of the FAFSA process.
• Ability to supervise work-study students and Peer Mentors.
• Group presentation skills.
• Ability to drive long distances within Colorado for coordination and implementation of program based activities.
  
  Licensure/Certification:
• Must possess a current Colorado Driver’s License and a have clean Department of Motor Vehicle record.
  
  PREFERRED QUALIFICATIONS:
  Education:
• Master’s degree in education, psychology, social work, or a related field.
  
  Experience:
• Experience working with students overcoming obstacles to education, including limited income, first generation to college, and disability.
  
  Knowledge/Skills/Abilities:
• Bilingual communication and familiarity with the mission and operation of Federal TRIO programs.

Supplemental Information

SELECTION PROCESS
Community College of Denver is seeking individuals with demonstrated commitment to creating an inclusive learning and work environment. CCD values the ability to work effectively with students, families, faculty, instructors and staff of diverse backgrounds.

Preliminary screening will be made on the basis of completed application packet submitted by candidate. Completed application packet includes: a letter of interest of no more than five pages, addressing in general the items under "Primary Duties" and specifically each item under “Minimum Qualifications”; an online application; resume; and transcripts. All candidates, including current Community College of Denver employees must submit a complete application packet which includes all material listed above.

Only completed application packets will move forward for screening. Please review the job duties and minimum requirements carefully. Meeting the minimum qualifications for a particular position does not assure the applicant an interview. Selected applicants will be invited by the screening committee for interviews. All application materials become the property of Community College of Denver and cannot be copied.

APPLICATION PROCEDURES:
Interested applicants must submit a complete application packet at https://www.schooljobs.com/careers/ccd which includes:

• 
  Electronic Application, Click ‘New Resume’ at the bottom of this page
• Cover Letter
• Resume
• References - Names, phone numbers, addresses, & email addresses of three professional references
• Copies of transcripts, unofficial preferred
• Copies of appropriate credentials, if applicable

**All included attachments should be saved with the following nomenclature: Last name, First name Document; for example Doe, John Resume; Doe, Jane Transcripts

***Your resume should clearly indicate how you meet the minimum qualifications. Those applicants that do not meet the minimum qualifications will not be considered. Part-time experience is ½ the equivalent of full-time experience. Example: Four (4) years applicable part-time experience equals 2 years full-time equivalency.

CCD is a Learning College where policies, programs and practices support learning as the major priority. The Community College of Denver is an Equal Employment Opportunity Educational Employer.

Background checks will be conducted on all finalists for employment consideration.

CCD recognizes that administration, faculty, instructors, and staff reflect the diversity of its students and community and prohibits employment and student discrimination ased on race, color, religion, national origin, citizenship, gender, marital status, sexual orientation, age, disability, veteran status, or any other characteristic protected by federal, state, or local law.

For information regarding Community College of Denver Security, including crime statistics for the campus and surrounding area, please see the CCD Campus Security website under “student’s right to know”: CCD.edu/Safety. For a hard copy report please contact 303-352-3042.