Student Finance Officer, Los Angeles/Irvine Campus - Alliant International University

The Student Finance Officer(SFO), under the direction of the Associate Director of Student Finance, provides assistance to prospective and continuing students in understanding the policies and procedures of financial aid programs, and the interpretation and compliance of federal regulations - Title IV federal and state financial aid. The incumbent must possess an excellent knowledge of and demonstrated ability to administer generally accepted practices with regard to financial aid, in compliance with applicable regulations. In addition, the SFO is responsible for providing assistance to prospective and continuing students with student account inquiries. The incumbent must possess excellent interpersonal and oral/written communication skills and relate well to a broad variety of constituencies.

Duties & Responsibilities:

• Counsel potential and current students and their families on all phases of the financial aidprocess. This includes program availability, application information and processes, eligibility determination, financial aid disbursement, federal, state regulatory requirements, and institutional policies.
• Respond to written and oral student finance requests, ensuring students understand their financial status and advise them accordingly.
• Provide guidance on institutional, state and federal policies and procedures.
• Proactively contact students via phone, email, and portal to ensure a student is finacially cleared.
• Notify and request necessary documents from students through telephone, email, and portal notifications.
• Maintain current knowledge of federal regulations, state requirements and institutional policies pertaining to eligibility determination.
• Interface with other Departments - Admissions, Registrar, and Academic Departments in regards to assisting students and providing guidance on financial aid requirements.
• Maintain working knowledge of federal policies/procedures through on-going training to stay current on the frequent regulatory changes associated with federal financial aid programs.
• Provide instructions to students on how to use the portal, read and understand documents, set up payment arrangements, and accept payments.
• Be a point-person for cash and check receipts on-campus. Assist in bank deposits and submitting backup to Student Business Services.
• Assist walk-ins when necessary and manage schedule of phone, in-person, and videoconferencing appointments.
• Review students for unpaid aid and research issues to assist in timely disbursements.
• Assist in on-campus admissions and student services events including open houses and orientations.
• Perform other related tasks, projects, and duties as required, assigned, or directed.

Skills:

• Proficient computer skills with Microsoft Office applications, as well as Campus Nexus or other equivalent SIS database preferred.
• Strong interpersonal and customer service skills.
• Sensitivity to cultural diversity and ability to communicate and interact effectively with people of all ages and diverse background.
• Proven ability to work effectively as a team player.
• Highly motivated, focused and results oriented.
• Ability to exercise discretion and tact in all interpersonal contacts, and to maintain confidentiality at all times.
• Ability to manage multiple tasks according to required deadlines, and maintain composure under high stress conditions.
• Ability to be optimistic, positive and supportive in all interactions with others.
• High level of accuracy and attention to detail.

Education: Bachelor's degree from an accredited four year college or university, or equivalent experience in Financial Aid and/or Accounting/Student Accounting roles.

Experience: Two (2) years of experience in Financial Aid, Student Business Services, or similar environment. Knowledge of state and federal student financial aid program. Higher education work experience required.

Certifications, Licenses, etc.: None

Background Check Requirements: Employment is contingent upon successful completion of background check

Office Location: On Campus

Work Hours: Standard office hours, infrequently may be asked to work evenings or weekends.

Travel: Infrequent

Anti-Discrimination Policy: Alliant International University prohibits discrimination in employment and in its educational programs and activities, including admission or access thereto, on the basis of race, national origin, color, creed, religion, sex, age, marital status, disability, medical condition, veteran status, sexual orientation, gender identity or associational preference.

Alliant International University is an Equal Opportunity Employer, committed to ensuring a high quality of education through the diversity of the University community and the curriculum. Women, people of color, people with disabilities and people from other underrepresented groups are encouraged to apply, as we actively seek to increase diversity at all levels. The University will conduct its programs, services and activities consistent with applicable federal, state and local laws, regulations and orders.

This policy is governed by Titles VI and VII of the Civil Rights Act of 1964, the Civil Rights Act of 1991, Title IX of the Education Amendments Act of 1972, Section 504 of the Rehabilitation Act of 1973, the Americans with Disabilities Act of 1990, the Age Discrimination Act of 1975, the regulations implementing these statutes, and applicable federal and California law.