Strategic Customer Success Manager, US

At Branch, we're transforming how brands and users interact across digital platforms. Our mobile marketing and deep linking solutions are trusted to deliver seamless experiences that increase ROI, decrease wasted spend, and eliminate siloed attribution. Our team consists of smart, humble, and collaborative people who value ownership over all we do to create a product, team, and company that lives and breathes our motto: Build Together, Grow Together, Win Together.

As a Senior Customer Success Manager - Strategic Accounts, you will work with our top accounts to strengthen and expand relationships by optimizing their use of the Branch platform. You're an energetic and organized self-starter; you understand the sales/post-sales process and technical details of mobile SDKs / APIs, can build and maintain relationships with the right decision-makers, and can succinctly define and communicate the specific technical benefits of Branch appropriate for each user. You will be a key driver of growth for the company and on the front lines for evangelizing our product to our key accounts.

• Demonstrate how marketing teams, product managers, and mobile app developers can utilize Branch in a variety of ways through trainings, demos, and strategy sessions via phone calls and on-site visits.
• Work with 5-10 strategic accounts to drive success through initial onboarding, product adoption, retention, and identifying value-add features.
• Provide business, technical, and product knowledge in support of post sales activities in order to ensure customer satisfaction.
• Be a dedicated, full-time Executive level asset for Strategic Accounts.
• Work with the growth team to design and execute customer success campaigns.
• Serve as customer advocate internally by effectively collaborating with cross-functional teams including product, sales, support, marketing, and engineering.
• Make every Branch user happy with every interaction, regardless of deal size.

• 6+ years of experience in Consulting, Technical Account Management or Customer Success managing complex Enterprise/Strategic accounts.
• Prior experience in either ad technologies, marketing email platforms, mobile tech, or mobile analytics or enterprise SaaS platforms.
• Ability to interface with C-level executives to drive program strategy and ROI.
• Proven account planning methodology that has led to large-scale growth in accounts with large, ambiguous whitespace opportunities.
• Confidence in having technical conversations with technical and non-technical points of contact.
• Problem-solving skills around technical, product, and business questions.
• Ability to build great relationships with both non-technical and highly technical customers.
• Contribute to the success of a fast-paced and growing organization.

• Branch has raised more than $630M from investors such as NEA, Founders Fund, and Playground Ventures.
• We are headquartered in Silicon Valley and have a presence all over the world.
• Diversity at Branch ranks in the top 10% for similarly sized companies (by Comparably).
• We are ranked as the #3 fastest growing company in North America on Deloitte's 2020 Technology Fast 500 list.
• In 2020, we are recognized as one of Forbes Best Startups, Great Places to Work, and Bay Area Best Places to Work.
• We have more than 3 billion monthly users and are partnered with over 75,000 apps.

If you think you'd be a good fit for this role, we'd love for you to apply! At Branch, we strive to create an inclusive culture that encourages people from different backgrounds and age groups to bring their unique, diverse perspectives to work. We aim every day to build an environment that empowers us all to do the best work of our lives, and we can't wait to show you what we have to offer!