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Store Protection Specialist

  • Full-Time
  • Kissimmee, FL
  • Ross Stores, Inc.
  • Posted 3 years ago – Accepting applications
Job Description

INDEED APPLICATIONS WILL NOTBE ACCEPTED. TO BE CONSIDERED FOR THIS POSITION PLEASE SUBMIT AN APPLICATION AT

https://jobs.rossstores.com/

Store 1301 - SOUTHWEST KISSIMMEE

https://jobs.rossstores.com/search/jobdetails/store-protection-specialist/568284b5-b306-47c8-9290-644208f42725

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GENERAL PURPOSE:
This position provides a visible presence at the Store entrances/exits, mitigating theft and fraud and maintaining a safe and secure environment for Associates and Customers. The Specialist makes eye contact, smiles, and greets all Customers in a prominent, courteous and friendly manner deterring opportunity for theft by demonstrating “command” presence in a Company issued vest/required black attire, and monitoring the Code 50 package inspection policy. Walks sales floor to identify and address potential theft indicators, as directed by Store Leadership. Partners with Store Leadership to ensure compliance with Loss Prevention directives and minimization of operational shortage. Must embrace Company values and have a mentality to protect the Ross treasure.

ESSENTIAL FUNCTIONS:
Maintaining Safe & Secure Environment:

  • Understands that safety is the number one priority and practices safe behaviors in everything they do and assists Store Leadership in maintaining a safe and secure environment for both Associates and Customers.
  • Provides visible “command” presence, including prominent greetings with eye contact, at Store entrances/exits and on sales floor in a Company issued vest/required black attire, monitoring for potential safety issues.
  • Removes clutter and ensures safe, clear egress to emergency exits.

Developing Great Teams & Partnerships:

  • Provides great Customer service by prominently greeting Customers, making eye contact, smiling and answering questions in a friendly and courteous manner.
  • Treats all Customers and Associates with respect.
  • Demonstrates courtesy, friendliness, and professionalism at all times. Recognizes Associates using Company recognition programs.
  • Regular involvement with internal and external partners. May include conference calls, scheduled district meetings, educating Associates, providing recognition, etc.
  • Other duties as assigned to support Loss Prevention initiatives.

Personal and Store Brand

  • Represents and supports the Company brand at all times.
  • Maintains a professional appearance, in accordance with Company dress code.

Mitigating Theft & Fraud:

  • Monitors entrances/exits as well as sales floor for potential theft by identifying suspicious behavior.
  • Gathers theft indicators and uses internal or external intelligence to impact shortage trends. Effectively communicates to Store Leadership and Loss Prevention Leadership.
  • Adheres to Company policy for external theft response.
  • Executes all Company Best Practices and maximizes productivity by minimizing steps and touches while working.

Minimizing Operational Shortage:

  • Increases Store awareness on effective processes to minimize operational shortage. Trains and educates Associates on shortage reduction initiatives.
  • Observes and validates proper checkout procedures for Customers and Associates.

COMPETENCIES:

  • Manages Work Processes
  • Business Acumen
  • Plans, Aligns & Prioritizes
  • Builds Talent
  • Collaborates
  • Leading by Example
  • Communicates Effectively
  • Ensures Accountability & Execution

QUALIFICATIONS AND SPECIAL SKILLS REQUIRED:

  • High School education or equivalent required, AA degree preferred.
  • One year retail supervisor experience or similar training preferred.
  • One year loss prevention/security training preferred.
  • Ability to work effectively in a fast-paced environment.
  • Strong communication skills.
  • Demonstrated ability to build and maintain relationships with the Store team.
  • Excellent Customer service skills.
  • Proven ability to effectively resolve conflict.
  • Must be able to comply with all applicable federal and state laws and regulations for security positions, including but not limited to, additional background screening, physical examination, fingerprinting and/or drug and alcohol testing.

PHYSICAL REQUIREMENTS/ADA:
Consistent timeliness and regular attendance.
Ability to spend up to 100% of working time standing, walking, and moving around the Store.
Must be able to raise or lower objects more than 25 lbs., from one level to another (includes upward pulling).
Must be able to regularly bend, stoop, or crouch (frequency and duration will vary per daily business need).
Certain assignments may require other qualifications and skills.
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INDEED APPLICATIONS WILL NOTBE ACCEPTED. TO BE CONSIDERED FOR THIS POSITION PLEASE SUBMIT AN APPLICATION AT

https://jobs.rossstores.com/

Store 1301 - SOUTHWEST KISSIMMEE

https://jobs.rossstores.com/search/jobdetails/store-protection-specialist/568284b5-b306-47c8-9290-644208f42725

Job Types: Full-time, Part-time

Pay: From $11.50 per year

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Disability insurance
  • Employee assistance program
  • Employee discount
  • Flexible schedule
  • Flexible spending account
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Referral program
  • Retirement plan
  • Vision insurance

Schedule:

  • 8 hour shift
  • Day shift
  • Holidays
  • Monday to Friday
  • Night shift
  • On call
  • Weekends

COVID-19 considerations:
To keep associates as safe as possible, we've installed clear plastic barriers, and provided masks, gloves and hand sanitizer. In addition, we have changed the layout of the store to promote social distancing for all customers and associates.

Education:

  • High school or equivalent (Preferred)

Experience:

  • Loss Prevention: 1 year (Preferred)
  • Customer Service: 1 year (Preferred)
  • Asset Projection: 1 year (Preferred)

Language:

  • English (Preferred)
  • Spanish (Preferred)

Shift Availability:

  • Day Shift (Required)
  • Night Shift (Required)

Work Location:

  • One location

Pay frequency:

  • Every other week

Work includes:

  • Evenings
  • Weekends
  • Holidays

Paid Training:

  • Yes

Management:

  • Assistant Manager
  • Ops Manager

Employees working per shift:

  • 11 or more

Advancement Opportunities:

  • Full-Time SPS

Full-Time Mobile SPS
Area Supervisor

Typical start time:

  • 7AM

Typical end time:

  • 12AM

This Job Is Ideal for Someone Who Is:

  • Dependable -- more reliable than spontaneous
  • People-oriented -- enjoys interacting with people and working on group projects
  • Adaptable/flexible -- enjoys doing work that requires frequent shifts in direction
  • Detail-oriented -- would rather focus on the details of work than the bigger picture
  • Achievement-oriented -- enjoys taking on challenges, even if they might fail
  • Innovative -- prefers working in unconventional ways or on tasks that require creativity
  • High stress tolerance -- thrives in a high-pressure environment

This Job Is:

  • A job for which military experienced candidates are encouraged to apply
  • A job for which all ages, including older job seekers, are encouraged to apply

Company's website:

  • https://jobs.rossstores.com/

Company's Facebook page:

  • https://www.facebook.com/RossDressforLess/

Benefit Conditions:

  • Only full-time employees eligible

Work Remotely:

  • No

COVID-19 Precaution(s):

  • Personal protective equipment provided or required
  • Temperature screenings
  • Social distancing guidelines in place
  • Sanitizing, disinfecting, or cleaning procedures in place
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