Store Manager

Reports To: Regional Vice President Supervises: Operations/Service Manager;

GENERAL PURPOSE OF POSITION:
As the leader of the management team, the Store Manager has ultimate responsibility over operation and performance of one, multi-million dollar store location. The Store Manager is a leader who exercises judgment and uses discretion to solve problems, make informed decision and manage wisely. Responsibilities include driving sales and customer service; ensuring proper merchandising standards, controlling expenses and payroll budgets, managing the associate experience and handling personnel issues. A Store Manager is a role model and must manage the workforce and time wisely in order to achieve maximum results. The Store Manager (in under $9 million locations) has total store responsibility including Front End, layaway, staffing, hiring, and BEST.
FOCUS OF POSITION:

• Positively communicate and demonstrate the company’s Core Values by developing trust and respect among staff, building strong teams and partnerships through collaborative work ethics, and driving business results by taking ownership and pride in the company and getting things done.
• Ensure team delivers excellent customer service while demonstrating a high degree of professionalism.

RESPONSIBILITIES:

• Manage the performance of Assistant Store Managers and Associates using established Company policies and standards including but not limited to those outlined in the company’s Core Values and the Associate Handbook, as well as merchandising and operational SOP’s.
• Recruit and hire the most qualified applicants to meet the store's needs.
• Ensure that the management team is providing all associates with proper orientation, training and coaching to maximize the associate and customer experience and drive sales.
• Provide leadership and guidance to the management team in solving problems that affect the store's service, efficiency, and productivity
• Coordinate merchandise placement, sales promotion activities and pricing of merchandise through communication and coaching of the Assistant Store Manager, Merchandising and Merchandising Team.
• Review and audit operational processes, reports and records to ensure adherence to Company policies and procedures, monitor store profitability, and manage payroll budgets
• Ensure the Assistant Store Manager, Operations and receiving team are reviewing paperwork pertaining to receiving, transfers, debits/damages, returns-to-vendor (RTV's), and charge-backs to headquarters in order to ensure accuracy of inventory
• Manage POS/front end and Human Resources initiatives in the store
• Drive customer service by coaching desired behaviors
• Seek opportunities and solutions to improve overall store experience with emphasis on greet, friendliness and speed of checkout
• Drive Community Relations participation through company programs
• Actively address any associate relations issues and ensure all Human Resources and employment policies are being followed within the store
• Proactively communicate with the Regional Support team and Assistant Store Managers to build partnerships that help achieve greater results.

*Work closely with team of Assistant Store Managers to ensure proper scheduling guidelines and best practices are being followed in order to maximize the available workforce.

• Manage staffing initiatives to meet model scheduling needs and weekend hours execution; maintain proper staffing levels to meet store’s needs with planning for calculated turnover; ensures Associate Availability is up-to-date
• Manage Attendance program
• Maintain Your Voice communication boards/breakroom standards
• Ensure that adequate security exists and that physical facilities comply with safety codes and ordinances
• Safeguard company assets by properly securing the facility and all areas containing sensitive or highly confidential information.
• Any other tasks when necessary

SKILLS AND COMPETENCIES:

• Ability to provide outstanding customer service
• Ability to develop and train work force, build relationships, utilize skills of workforce most appropriately
• Ability to merchandise and manage store operations effectively
• Ability to process information/merchandise through computer system and register system
• Ability to maintain a fair, consistent set of standards as they apply to work force
• Ability to adjust priorities and manage time wisely in a fast-paced environment
• Ability to maintain records and documentation pertaining to work force
• Ability to communicate in a clear, concise, understandable manner, and listen attentively to others

REQUIREMENTS:

• 5+ years of Retail Management experience within a Big Box or Specialty environment, with the ability to manage a multi-million dollar sales volume and expense budget
• Availability to meet minimum scheduling requirements as set forth by the company, including nights, weekends and holidays.
• Strong communication skills (verbal & written), including strong relationship building skills
• Travel required – as needed

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• 10 hour shift
• 8 hour shift
• Day shift
• Holidays
• Night shift
• Overtime
• Weekend availability

Supplemental Pay:

• Bonus pay

COVID-19 considerations:
All associates are required to wear a mask. Customers are encouraged to wear a mask.

Education:

• High school or equivalent (Preferred)

Experience:

• Supervising Experience: 5 years (Required)
• Customer Service: 5 years (Required)

Work Location:

• One location

Work Remotely:

• No