Store Manager In Training

Manager in Training (MIT) serves as the role for a developing leader to become acclimated with all functions and responsibilities of a Coen Store Manager. The MIT will work directly with their assigned Store Manager to learn, apply, and demonstrate all leadership functions of an SM in a fostered environment.

Once the training of a MIT has been completed and validated, a MIT will continue to work in tandem with the Senior Store Manager at their location in a supporting role. The MIT may also be assigned to other locations to act in the Store Manager role on a temporary basis upon successful completion of training as determined by the Field Operations Team. The MIT role is not considered a permanent position and will be utilized as the primary vehicle to fill future Store Manager openings.

Guiding Principles

Coen’s mission to impress and satisfy our customers and clients with every visit and make their lives simpler. We seek to accomplish this mission through the following seven Core Principles.

• Do the right thing, right now, every time
• Embrace change
• Communicate with transparency
• Respect and value guests and team members
• Treat our vendors as partners
• Have a passion for winning
• Commit to making a positive impact on the community

Responsibilities & Essential Functions:

Store Manager Training and Development:

• Learns and demonstrates competence of all functional business components (point of sale systems, kitchen, car wash, back office systems, etc.)
• Successfully completes all requirements of the Store Manager Training Program
• Successfully completes a Store Walk with District and Regional Manager
• Completes a “meet and greet” at the corporate office of all key Senior Leadership and support partners
• Maintains professional communication and demeanor with vendors, team members and guests.

Implement marketing plans and company strategies to improve sales

• Ensures timely and accurate execution of all store-level elements of promotions
• Manage and control fuels, merchandise inventory level and maintaining efficient inventory turns
• Accept price downloads regularly or as needed, immediately notifies Pricebook Department of pricing errors
• Monitor fuel management including pricing and environmental compliance
• Implement and maintain store sets and planograms
• Maintain awareness of local market and current trends to report new opportunities

Workforce Management and Development

• Staff store and conduct orientation for new employees
• Provide training for new and on-going training for existing employees
• Conduct periodical employee reviews
• Provide a safe working environment
• Maintain employee time management, pay related issues, benefits and serve as liaison between staff and corporate office

Customer service

• Ensure that customer expectations are met or exceeds company standards
• Address customer issues in a timely manner according to company guidelines
• Ensure that store is clean, keeping everyone’s safety in mind; responding quickly and decisively to store emergencies
• Notify corporate office and governmental regulatory agencies of crisis situations within the store premises

Maintain appropriate control of retail assets and periodic cash audits

• Implement Loss Prevention measures according to company policy
• Complete daily, weekly, monthly and annual reports in a timely manner

• All other duties as assigned