Store Bicycle Service Technician

Reports To: Retail Assistant Manager

Hours Required: Full Time, Weekends Required

Department: Retail

Jenson USA is an e-commerce cycling business whose core purpose is to

Inspire People to Ride, Experience, and Explore!

Summary

The Store Bicycle Technician position is a blended role for candidates who enjoy customer service interaction while expanding their knowledge of bicycle mechanics. A successful candidate will possess a background in the bicycle industry and retail experience.

Candidates will be expected to continually expand their knowledge of the day-to-day processes including keying transactions, processing returns and exchanges, and handling escalated issues. Additionally, candidates will be expected to practice the Company’s core values in their day-to-day role.

Essential Responsibilities

• Interact and identify customer needs; advise customers on component upgrades, repairs for their bicycles, and new apparel and merchandise.
• Apply technical knowledge of repairs on mountain and road bikes, suspension rebuilds, disc brake bleeds, frame upbuild, cable routing, pressing in brackets, and overhauls.
• Estimate cost and timeline of customer repairs for efficient service.
• Operate store Point of Sale (POS) System.
• Answer incoming phone calls and respond to incoming customer emails.
• Prepare the retail store for normal operations at opening time (lights, signage, setup PCs, store cleanliness, etc.) and end-of-day closing procedures.
• Assist with the setup and teardown of marketing events at the retail store location (movie premieres, vendor presentations, etc.).
• Contribute to an environment of support and teamwork to achieve company goals.

Qualifications

• High school diploma or GED equivalent
• One to two years of experience as a bicycle mechanic, technician, or builder in a retail or shop environment
• Avid cycler and advocate in your local community
• Strong verbal and written communication ability
• Ability to work in various software systems with strong capability using Microsoft Suite of programs

Compensation - This is a non-exempt/hourly position starting at $15/hour plus commission.

Skills/Abilities We Look For

• Adaptability - Demonstrates flexibility with change.

• Organization – Effectively balances conflicting priorities to manage workflow, ensure completion of essential projects and meets critical deadlines.
• Proactive Anticipation of Needs – Utilizes analytical skills and broad understanding of the business to effectively addresses problems and acts to prevent them.
• Communication – Listens to understand the needs; speaks with confidence using clear and concise language, produces well thought-out professional correspondence that is free from grammatical and spelling errors.
• Service Oriented – Interacts professionally with leaders, customers, vendors and team members. Promptly responds to requests with accuracy and a courteous demeanor.
• Team Player – Works as a competent member of the team, willing to support others.
• Computer/Technical Savvy – Is proficient in using standard office equipment. Demonstrates advanced proficiency by adapting to new technology and easily acquiring new technical skills.
• Judgement – Exhibits sound judgement and the ability to make reasonable decisions in the absence of direction. Swiftly refers problems/issues to the appropriate person when necessary.
• Initiative – Works effectively while asking for direction when needed.

Benefits

We offer a variety of benefits and perks for full-time employees, including:

• Medical, Dental and Vision Insurance
• Flexible Spending Account
• 401(k) Retirement Plan with Employer Matching
• Supplemental Life Insurance
• Employee Purchase Discount Program
• Professional Growth & Development Opportunities

Jenson USA is proud to operate as a drug-free workplace. All new hires must complete a pre-employment drug screen. Jenson USA is committed to Equal Employment Opportunity regardless of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.