Stock Associate

Description:

Under general supervision, performs physical labor to place retail stock and supplies in their proper place to create a great customer experience environment. Duties include: unloading truck, checking merchandise to purchase order/invoice, stocking merchandise, putting merchandise away from customer use. They will perform other duties as assigned. This position reports to the Store/General Manager.

Essential Job Functions:

• Unload store merchandise from truck.
• Check in merchandise from truck or other means per West Marine policy.
• Ensure that merchandise shipments have been received and displayed within twenty-four hours of receival.
• Label or apply merchandise sales tags if necessary to merchandise.
• Restock shelves that require re-stocking.
• Ensure that put-away merchandise is taken care of properly.
• Ensure the Store is neat, clean and organized throughout each business day.
• Work with fellow associates to maintain that Asset Protection standards are met all the time.
• Work with associates to achieve Stores sales plan.
• Actively participates in all programs and procedures that drive sales.
• Treat associates and customers better than they expect.
• Acknowledge and greet customers that are within a close (ten-foot) radius or ten seconds of arriving where the associate is working.
• Acknowledge by signature that weekly Store Bulletin has been read. (Store information flyer.)

Additional Job Functions:

• Participate in Store daily opening and closing duties.
• Answer the telephone within three rings.
• Have the ability to wear and communicate through a headset.
• Strive to create a great customer service environment.
• Work with associates to achieve a high Matinee Review score through excellent customer service, product knowledge and follow through.
• Performs related duties as required.

Minimum Training and Experience:

Communication skills and knowledge of Math and English required. Must be able work a standard workday as set by West Marine. Must be able to lift up to 40 pounds to shoulder height unassisted. Computer skills preferred. Must have a flexible schedule and be able to work evenings, weekends and holidays.