Steward

Accolade at a glance . Accolade provides personalized health and benefits solutions designed to empower every person to live their healthiest life. We help millions of people and their employers navigate the complexities of the healthcare system with empathy, expertise and through exceptional service while supporting them in lowering the cost of care and improving health outcomes. Accolade blends technology-enabled health and benefits solutions, specialized support from Accolade Health Assistants® and Clinicians and access to expert medical opinion services for high-cost treatment decisions. We consistently receive consumer satisfaction ratings over 90 percent and have been recognized by Inc. Magazine as a Top Place to Work 2020 and Business Intelligence for Excellence in Customer Service 2020. Please visit us on LinkedIn, Twitter, Instagram and Facebook and at accolade.com.

Role overview

As a steward you will be leading, supporting and coaching a team of Accolade Health Assistants, as well as leading by example as an Accolade Health Assistant. Your role will enable your team to give great customer care, develop and grow your team, and help them meet their performance objectives. Our stewards are hands-on working leaders who have a passion for service excellence and possess a blend of skills:

• Talent recognition and development
  • Client/service orientation
  • Operational process execution
  • Excellent communication, leadership and inter-personal skills
  • Highly developed critical thinking and problem solving
  • Commitment to ongoing learning

A day in the life…

• Support and coach a team of Accolade Health Assistants
• Enable your team to give great customer care
• Develop and grow your team and help them meet their performance objectives

What we are looking for…

• Bachelor’s Degree or equivalent education.
• 5+ years of relevant, progressive experience (and demonstrated success):
  • Managing a team in a high-touch service environment (preferably with an inbound/outbound telephonic component and/or healthcare-related); including motivating team members to high-performance and achievement of specified goals.
  • Recognizing and developing talent.
  • Creating a team environment which results in open communication, behavior consistent with company values, and group inter-dependency.
  • Successful tenure as Accolade Team Lead may substitute for Management experience above.
• Proficiency in Microsoft Office

What is important to us

Creating an enduring company that is hyper-focused on our culture and making a meaningful impact in the lives of our employees, members and customers. The secret to our success is:

We find joy and purpose in serving others

Making a difference in our members’ and customers’ lives is what we do. Even when it’s hard, we do the right thing for the right reasons.

We are strong individually and together, we’re powerful

Trusting in our colleagues and embracing their different backgrounds and experiences enable us to solve tough problems in creative ways, having fun along the way.

We roll up our sleeves and get stuff done

Results motivate us. And we aren't afraid of the hard work or tough decisions needed to get us there.

We’re boldly and relentlessly reinventing healthcare

We're curious and act big - not afraid to knock down barriers or take calculated risks to change the world, one person at a time.

All your information will be kept confidential according to EEO guidelines.