Starbucks Shift Supervisor

This position contributes to Starbucks success by assisting the store manager in executing store operations during scheduled shifts. This job deploys partners and delegates tasks so that partners can create and maintain the Starbucks Experience for our customers. Models and acts in accordance with Starbucks guiding principles.

Acts with integrity, honesty and knowledge that promote the culture, values and mission of Starbucks.

- Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team.

- Anticipates customer and store needs by constantly evaluating environment and customers for cues.

- Communicates information to manager so that the team can respond as necessary to create the Third Place environment during each shift.

- Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed. Provides feedback to store manager on partner performance during shift.

- Contributes to positive team environment by recognizing alarms or changes in partner morale and performance and communicating them to the store manager.

- Creates a positive learning environment by providing clear, specific, timely and respectful coaching and feedback to partners on shift to ensure operational excellence and to improve partner performance.

- Delivers legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer. Discovers and responds to customer needs.

- Develops positive relationships with shift team by understanding and addressing individual motivation, needs and concerns.

- Executes store operations during scheduled shifts. Organizes opening and closing duties as assigned.

- Follows Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift.

- Follows all cash management and cash register policies and ensures proper cash management practices are followed by shift team.

- Follows up with baristas during the shift to ensure the delivery of legendary customer service for all customers.

- Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards.

- Follows health, safety and sanitation guidelines for all products.

Job Types: Full-time, Part-time

Pay: From $21.21 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Paid training
• Referral program
• Tuition reimbursement
• Vision insurance

Physical Setting:

• Coffee shop
• Fast casual restaurant
• Quick service & fast food restaurant

Schedule:

• Day shift
• Evening shift
• Holidays
• Night shift
• Weekend availability

Supplemental Pay:

• Tips

COVID-19 considerations:
We enforce all COVID protocols.

Ability to commute/relocate:

• San Jose, CA 95134: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

• Please go to starbucks.com/careers to officially apply. Choose your location preferences (specifically N. 1st & River Oaks 49749) to expedite this process.
• When are you available? Be as specific as possible.

Example:
M 4a-10p
T 4a-10p
W 4a-10a, 2p-10p
Th 4a-10p
F 4a-10p
S 4a-10a, 2p-10p
Su 4a-10p

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)

Work Location: One location