Stage 1 - Family Services Specialist

Crystal Stairs, Inc.

Improving the Lives of Families through

Child Care Services, Research, and Advocacy

Crystal Stairs is committed to building and sustaining a diverse, fully vaccinated workforce and culture. As part of this commitment, Crystal Stairs does not and shall not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin, disability, marital status, sexual orientation, or military status, in any of activities or operations.

What We're Looking For:

Crystal Stairs, Inc is looking for experienced Family Services Specialist. In this position you will determine family eligibility and help parents eligible under the California subsidized child care programs gain access to child care programs and services. In this role you will certify and re-certify family eligibility in accordance to compliance standards. You will certify and authorize care hours, update family information, approve changes, and issue family referrals as needed. You will provide quality customer service for all clients and internal support departments, and ensuring the accurate and timely entry of data. You may perform childcare orientations at county/government Regional Offices. May also conduct weekly site visits to various locations. Other key duties may include conducting childcare orientations and outreach activities, as well as represent the agency at community events.

• Strong time management and organizational skills.
• Excellent written and oral communications skills.
• Excellent customer service skills and experience with a diverse client base.
• Ability to handle multiple projects and meet deadlines.
• Ability to satisfactorily apply program guidelines, compliance standards and follow procedures.
• Ability to maintain confidentiality.
• Ability to work independently with minimal supervision.
• Strong attention to detail and ability to multi-task.
• Ability to prioritize work.
• Ability to work overtime.

REQUIREMENTS:

• Two years experience in case management or client/vendor management in a human services or child development environment.
• B.A. or B.S. degree from an accredited four-year university; comparable work experience may be substituted.
• Must provide proof of Covid-19 vaccination

Total Package of Benefits

• Medical/ Dental/ Vision - Agency Paid for 2022!
• 401k Matching Options
• Flex Spending
• Pre-paid Legal Services
• Sick and Vacation Time
• Paid Holidays and Winter Break
• Opportunity for Growth and Development
• Robust Learning Management System offering the following continuing education units: PDC, HRCI, CEU, CPE, PDU, SHRM

Crystal Stairs, Inc. is committed to building and sustaining a fully vaccinated, diverse workforce and culture. As part of this commitment, Crystal Stairs, Inc. provides equal opportunity in all of our employment practices, including selection, hiring, promotion, transfer, and compensation, to all qualified applicants and employees without regard to race, color, medical condition as defined by state law, ancestry, religion, sex, national origin, age, marital status, sexual orientation, gender, ethnic group identification, mental or physical disability, pregnancy, childbirth and related medical conditions, or any other legally protected status.

Additional Requirements: Must be fully vaccinated and remain fully vaccinated against COVID-19. Per the CDC, fully vaccinated means at least 2 weeks after (1) a second dose in a 2-dose series, or (2) a single-dose vaccine, and this status and definition applies to COVID-19 vaccines currently authorized for emergency use or approved by the U.S. Food and Drug Administration.

For more information about Crystal Stairs, please visit our website at: www.crystalstairs.org