Staffing Coordinator (Creole Bilingual Preferred)

  • Full-Time
  • Brooklyn, NY
  • CenterLight Health System
  • Posted 2 years ago – Accepting applications
Job Description

SERVICE STANDARDS:

  • Develops and maintains positive “customer” relationships (“customer” is defined as co-workers, participants, visitors, vendors, supervisors).
  • Communicates with customers in a caring, helpful, considerate and culturally sensitive manner.
  • Demonstrates a thorough understanding of customer needs and wants and attempts to anticipate and meet customer needs.
  • Suggests and implements customer-centered service improvements.
  • Encourages customers to engage with CenterLight employees and CenterLight activities.
  • Utilizes service recovery techniques to resolve issues quickly and to the customer’s satisfaction.

PERFORMANCE STANDARDS:

  • Performs consistent with organization’s mission and philosophy.
  • Performs job responsibilities according to organization’s policies. Seeks clarification when needed.
  • Assumes responsibility for assignments given, seeks supervision appropriately, and is accountable for work performance. Meets productivity guidelines.
  • Maintains HIPAA standards and confidentiality of PHI.
  • Supports organizational activities by participating in quality improvement activities, special projects, internal and/or external committees, community activities and other duties as assigned.
  • Serves as role model for peers and colleagues.
  • Assumes responsibility for professional growth and development; maintains and upgrades professional knowledge and practice skills.
  • Treats other CenterLight employees respectfully and facilitates an environment of teamwork.
  • Initiates, if appropriate, incident reporting process, and participates in incident investigation and reporting as applicable.

JOB RESPONSIBILITIES:

  • Accurately maintains assigned client schedules (100-150 patients) creating master schedules for new and existing clients in scheduling system to create Home Health Aide schedules.
  • Makes all changes and adds appropriate notes daily to schedules for cancelled, refused services, changed assignments, missed visits discharged patients and approved overtime as they occur.
  • E-mails/E-faxes service changes to contracts daily within the designated time frame. Communicates verbally with contract nurses regarding admissions, hospitalizations, discharges expirations and occurrences.
  • Arranges visits according to plans of care as directed by contract nurse or agency’s clinical manager. Reviews plans of care and resolve discrepancies with contract nurses or agency’s clinical manager.
  • Prepares probationary and annual performance evaluations for Home Health Aides.
  • Reviews alerts, missed visits reports through scheduling/telephony system daily. Contact paraprofessionals who appear on the “missed in/out reports” daily. Document contact with paraprofessionals in scheduling system daily.
  • Conducts weekend/holiday confirmations for active clients and document conversation with Home Health Aides in HHA Exchange.
  • Contacts Home Health Aides to assign cases, notify of changes and schedule for in-services. Review the plan of care with each Home Health Aide assigned.
  • Reviews and rectifies “temp” reports, pre-billing reports, call dashboard reports and exception reports through scheduling system daily to ensure accuracy in visit verification.
  • Participates in daily on-call morning reports and other agency meetings as required.
  • Communicates via e-mail daily with on-call coordinator to report outstanding issues.
  • Provides weekend/weekday evenings on call duty and coverage for absent Client Care Coordinators/ Visit Verification Coordinator as needed.
  • Conducts customer service calls to a minimum of 5% of active clients daily. Documents the communication with clients in HHA Exchange.
  • Participates in the organization’s Continuous Quality Improvement process.
  • Plans, organizes and provides clients with appropriate Home Health Aide services in a timely and efficient manner.
  • Ensures all shifts are filled to meet clients’ needs and maintain/increase revenues.
  • Performs other duties as assigned.

EDUCATION AND EXPERIENCE:

  • High School Diploma. Associates degree in Health Services or another related field preferred.
  • Scheduling and customer service experience – health care facility.
  • Proficient in Microsoft office (Word, Excel, PowerPoint, Outlook)
  • Proficient in utilizing HHA Exchange software.

PHYSICAL REQUIREMENTS:
This role will require bending, sitting, stooping, and standing.

WORKING CONDITIONS:
Most of the work of this role will take place in an office setting. It may require occasional evening, weekend and holiday work.
WORK SCHEDULE:

TUESDAYS THROUGH SATURDAY 8:30am-5:30pm.

Job Type: Full-time

Pay: $37,000.00 - $53,000.00 per year

Benefits:

  • 401(k) matching
  • Dental insurance
  • Flexible spending account
  • Health insurance
  • Life insurance
  • Paid time off
  • Tuition reimbursement
  • Vision insurance

Schedule:

  • 8 hour shift

Ability to commute/relocate:

  • Brooklyn, NY 11212: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

  • What is your expected salary range?
  • Do you have the COVID Vaccination and Booster?

Education:

  • High school or equivalent (Preferred)

Experience:

  • HHA Scheduling: 1 year (Preferred)

Language:

  • Creole (Preferred)

Work Location: One location

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