Staff Systems Engineer - Learning Technology

Company Description

Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging – where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world – helping unlock financial access to enable the future of money movement.

Join Visa: A Network Working for Everyone.

Job Description

Our Learning Technology team is looking for an Staff Systems Engineer for our Learning products, based in Austin, TX. You will drive end to end infrastructure planning & provisioning, production operations, deployment, engineering strategy and best practice across all learning products. You will bring your passion for highly resilient, highly available, and scalable N-Tier and distributed solutions involving integrations with 3rd party vendors. You will be an integral member of the People Technology team, helping to bring the best learning experience for our employees and our clients. You will report to the Director of Learning Technology, based in Austin, TX.

Responsibilities:

• Conduct deployment activities - own infrastructure planning, product deployment, change management, and maintenance activities in various production and non-production environments using CI/CD and DevOps processes
• Maintain compliance with Operational Excellence and Reliability Engineering standards (Availability, Agility, Analytics, Automation, Resiliency, Monitoring) to ensure uptime and excellent user experience
• Create & automate operational processes and associated runbooks
• Embed with the delivery team to ensure that solutions are designed for post-launch readiness and support
• Implement Visa standards and controls applicable to infrastructure, applications, security and change management (SLA/OLA/Security)
• Own & report on KPIs (Metrics and analytics on team performance when it comes to tickets, resolution, SLA’s etc.)
• Own and drive P1/P2 incidents to closure as the first point of contact.
• Research and drive adoption of best practices for infrastructure and operations excellence.
• Mentor junior team members on the art of “operations excellence”, and to create operations-friendly products.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office two days a week, Tuesdays and Wednesdays with a general guidepost of being in the office 50% of the time based on business needs.

Qualifications

Basic Qualifications:

• 5 or more years of experience in Infrastructure planning, Operations and Engineering Excellence with a bachelor’s degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD
• Hands-on experience in deploying and managing N-Tier enterprise applications with integrations to external 3rd party vendors
• Strong understanding of Disaster Recovery approaches for deployed products
• Passion for operational excellence and high-availability - proven track record of influencing product design decisions to be operations-friendly.
• Basic knowledge of Operating systems, Networking, databases, SaaS, Enterprise Security.
• Awareness of Windows, Unix, Middleware & Database technologies, VM management, SaaS, as well as modern cloud-native technologies
• Excellent process management administration and orchestration skills.
• Experience working with cross functional teams to design, plan, provision, secure, and operate deployments.
• Prior experience of Proxies, Load Balancer, NAT, SSL/TLS, API integrations
• Prior experience of Identity Access Management (IAM) solutions
• High-priority Incident Management experience
• Understanding of non-functional requirements and their impact on a solution (Scalability, Availability, etc.)
• Willingness to learn the domain and applications and be hands-on in non-prod and prod environments
• Evaluate requirements for product launch and post-launch operations.
• Excellent oral and written communication skills.
• Passion to stay on top of various environment and deployment issues - available for calls at any time.

Preferred Qualifications:

• 6 or more years of work experience with a Bachelor’s Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhD
• Experience as an Operations Lead
• Familiarity with best-in-class security and O&I protocols, processes, and controls.
• Experience working with learning products like Degreed, Cornerstone, Watershed, Pluralsight, Lynda, Safari and others.
• Uncompromising adherence to technical quality for product readiness for operations.
• Automation and event-driven mindset. Product uptime conviction.

Additional Information

Visa has adopted a COVID-19 vaccination policy to safeguard the health and well-being of our employees and visitors. As a condition of employment, all employees based in the U.S. are required to be fully vaccinated for COVID-19, unless a reasonable accommodation is approved or as otherwise required by law.

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.