Sr. Manager Broadcast IT Engineering

Job Description Details

The Opportunity

QVC is looking for a demonstrated leader of people to lead and develop our expert Broadcast IT Engineering team at our headquarters in West Chester, PA.

The Sr. Manager Broadcast IT Engineering reporting to the Director, Broadcast Engineering-US (QVC), will manage a cross-functional (on-site and remote) team of highly experienced technologists through an open and agile atmosphere. Supporting all Broadcast IT Engineering operations and systems pertaining to the broadcast of all QVC networks.

Travel and on-call support will be necessary to properly support both the team and technical services.

Who We Are

The QVC Broadcast IT Engineering team provides infrastructure, system and platform management, security, transmission, operational support and business continuity for all QVC channels.

Our passion for technology, is fueled by delivering the best experience to our internal and external customers.

Your Impact

• Exceptional leadership qualities in driving team member support, engagement, enablement and development.
• Responsible for overall planning, organizing, and implementation of all Broadcast IT Engineering related functions.
• Oversee & Maintain Broadcast Engineering cyber security standards and policies; Responsible for cyber security, core infrastructure, platform management, near-term /long-term technology strategy, streaming services, day-to-day and business continuity operations.
• Leads development, strategy, evaluation, and implementation of standards and governance by researching and benchmarking industry standards; determining hardware, software and Broadcasting interface standards for core infrastructure and platform management; ensuring the implementation of standards; providing guidance on standards; reviewing and approving team members' Engineering work and developing and implementing an internal control assessment and remediation approach.
• Develops Broadcast IT portfolio roadmaps to convey the current and future state.
• Drives the execution of multiple projects by identifying internal customer and operational needs.
• Manage the resolution of Broadcast IT issues across the Broadcast Engineering organization, partnering with Global Broadcast Engineering, QVC & HSN peers. Appropriately escalates issues of significant risk, sensitivity, and impact on the business. Ensures root cause analysis is completed and learnings are integrated into new or revised SOPs.
• Develops financial project and people resource plans for the area. Ensures resources are in place and operating effectively within the technical discipline.
• Conduct annual performance reviews, assist in compensation decisions, and make personnel recommendations to leadership. Oversee the recruitment and qualification of applicants for Broadcast IT positions.

What You Bring

• Bachelor’s degree or equivalent professional experience; Advanced degree highly desirable in Computer Science, Electrical Engineering, or a related field of study.
• 8+ minimum years of recent and relevant experience in Broadcast IT, Corporate IT Infrastructure/Platform, Architect role.
• 6+ years demonstrated success leading and developing a technical team of experts and corporate projects ideally in Broadcast IT, or Television Production/Streaming Video environment required.
• Knowledge of Broadcast IT industry manufacturers/services, Cisco, Arista, Palo Alto, HPE, Dell, Nevion, Microsoft System Center, Symantec, Skyline (Dataminer), Dalet, VMware, Teradici, Citrix, Vantage, Huber-Suhner, Vizrt, Nener.no, Harmonic and Zixi.
• Knowledge of IT systems; servers, switches, routers, NAS/SAN storage, virtual desktop infrastructure, render farms, monitoring, web encoders and cloud services.
• Knowledge of broadcasting standards and systems, SMPTE 2110 standards, cameras, switchers, audio consoles, intercom, IFB, playout, graphic, and multiviewer system.
• Knowledge of video streaming protocols, codecs, container formats and IP Protocols.
• IT certification highly preferred (CCNA/CCNP, Microsoft, VMWare, etc.)
• Computer programming experience desired; but not required (Visual Basic, Python, C++, Java, etc.).
• CAD and Visio design experience is a plus.
• Agile and ITIL concepts and methodologies.

About QVC, Inc

QVC, Inc., exceeds the expectations of everyone we touch by delivering the joy of discovery through the power of relationships. Every day, in nine countries, QVC engages millions of shoppers in a journey of discovery through an ever-changing collection of familiar brands and fresh new products, from home and fashion to beauty, electronics and jewelry. Along the way, we connect shoppers to interesting personalities, engaging stories, and award winning customer service. Based in West Chester, Pa. and founded in 1986, QVC has more than 17,000 employees and has retail operations in the U.S., Japan, Germany, United Kingdom, Italy, France, and through a joint venture in China. Worldwide, QVC engages shoppers on 14 broadcast networks reaching approximately 370 million homes, seven websites, and 220 social pages. Visit corporate.qvc.com to learn more.

QVC, Inc., is a wholly owned subsidiary of Qurate Retail, Inc. (NASDAQ : QRTEA, QRTEB), which includes QVC, HSN, zulily and the Cornerstone brands (collectively, "Qurate Retail Group"), as well as other minority investments. Qurate Retail Group believes in a third way to shop - beyond transactional ecommerce or traditional brick-and-mortar stores - and is #1 in video commerce,#3 in ecommerce in North America and #3 in mobile commerce in the U.S. (according to Internet Retailer). For more information, visit www.qurateretailgroup.com . QVC, Q, and the Q Ribbon Logo are registered service marks of ER Marks, Inc.

EEO

As an equal opportunity employer, Qurate Retail Group is committed to a diverse workforce and is also committed to a barrier-free employment process. In order to ensure reasonable accommodations for individuals pursuant to applicable law, individuals that require accommodation in the job application process for a posted position may contact us at CareersUS@QVC.com for assistance.