Sr Front Desk Concierge

All the benefits and perks you need for you and your family: (Customizable depending on job. 3-5 bullets preferred)

• Benefits from Day One
• Paid Days Off from Day One
• Student Loan Repayment Program
• Career Development
• Whole Person Wellbeing Resources
• Mental Health Resources and Support
• Pet Insurance*
• Debt-free Education* (Certifications and Degrees without out-of-pocket tuition expense)
• Nursing Clinical Ladder Program*
• Sign-on Bonus*
• Relocation Bonus*
• Team Based Nursing Model*
• Reimbursement for the NCLEX*
• Nursing or BU specific benefits and perks

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

Schedule: PRN

Shift: Days

Location: 2600 Bruce B. Downs Blvd Wesley Chapel, Florida 33544

The community you’ll be caring for: AdventHealth Wesley Chapel

• From state- of- the- art equipment to the most intricate building details, AdventHealth Wesley Chapel was designed from the ground up to maximize healing, patient care and wellness
• Recognized as leader in patient satisfaction and was named Top 100 Hospital in Modern Healthcare Magazine by IBM Watson Health
• 50,000 sq ft community Health & Wellness Center
• Comprehensive women’s health center named Inspiration Place that incorporates female physician specialists, women’s imaging, pelvic floor and female physical therapy and a boutique spa.
• Consistently named a Top Workplace in Tampa Bay by the Tampa Bay Times
• AdventHealth Wesley Chapel has been named to Healthgrades Top 250 Hospitals list. This places them in the top 5% of hospitals in the country for superior clinical performance and excellence
• Opened an offsite 24 bed, 24/7 emergency room in Central Pasco to better serve the emergency health needs of residents in west and central Pasco

Reporting to the Manager of Guest Services, the Front Desk/Concierge engages in the activities of the front desk to ensure that optimum efficiency and customer service is provided to members; patients and guests.

The value you’ll bring to the team

• Welcomes and greets members in a courteous and friendly manner.
• Answers incoming telephone calls in a professional, courteous and customer service related manner; takes messages or directs calls as appropriate. Calls are answered based on the customer service guidelines of AdventHealth Wesley Chapel.

• Enhance experience for patients, families and visitors by providing appropriate hospitality and concierge services. Represents the Hospital appropriately to all “audiences” in a way that reflects well on the Hospital’s reputation and image.

• Act as peer mentor and senior representative of front desk.
• Aid in training, advising and orienting new staff to the front desk.

The expertise and experiences you’ll need to succeed:

• Equivalent of four (4) years of high school upon hire
• Customer service experience required upon hire
• Computer experience required upon hire
• Minimum of three (3) years’ relevant experience, preferably in hospital or hospitality industry upon hire
• Must have highly developed social and communication skills.
• Excellent judgment and the ability to stay calm and level–headed in difficult situations.
• Word Processing/Typing
• Customer Service
• Communication