Sr. Facilities Operations Control Represenative

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Transforming Lives

The University of Miami is among the top research universities and academic medical centers in the nation, and one of the largest private employers in South Florida.

With more than 16,000 faculty and staff, the University strives for excellence, and is driven by a powerful mission to transform and impact the lives of its students, patients, members of the community, and people across the globe.

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About This Position

The department of facilities has an exciting opportunity for a Full Time Sr. Facilities Operations Control Representative at the University of Miami, Miller School of Medicine. The Sr. Facilities Operations Control Representative facilitates the smooth operations of facility functions by providing support to the operations of the service desk and providing outstanding customer service. Additionally, the incumbent mentors junior staff, and addresses the resolution of complex operations issues. This position reports to the Sr. Business Operations Manager. The position will be an odd shift position which will also cover other shifts as needed. Provides support to the operations of the Physical Plant Service Desk. This position requires making complex decisions utilizing University and departmental procedures. This position requires extensive customer service skills the ability to multitask and prioritize issues. Strong technical skills and ability to work independently. Must use Web TMA and Microsoft Office systems to enter data. This position reports to the Business Operations Manager.

• Answers phone calls greeting faculty and staff addressing and resolving facilities issues through appropriate channels.

• Ensures that Facilities Administration is appropriately advised regarding special issues, utility disruptions and emergencies

• Enter, transcribe, record, store or maintain information in written or electronic form.

• Monitor and respond to email requests through customer service email account.

• Monitors workflow via information furnished by the Facilities managers and ensures that the customer is properly informed of status.

• Provide information to supervisors, co-workers, and administrators by telephone, email, or in person.

• Assist the Supervisor or Business Operations Manager pertaining to activities such as labor reports by technicians.

• Order and distribute office supplies.

• Creates Purchase Orders as needed for Facilities Managers.

• Assist injured personnel with completing accident report forms and transmit same to Risk Management. Refer injured personnel to clinics if necessary.

• Handle the purchasing requests for all Managers and administrative staff by entering requests into the University Ariba

• Ordering system. Resolve customer complaints or answer customer questions regarding work requests.

• Serves as a liaison to faculty, staff and facility managers regarding maintenance work requests.

• Reports work to contracted representatives for environmental Services, pest control and elevator vendors.

• Generate, process and distribute work orders from online requests queue, phone calls, faxes, walk-ins and emails. Schedule and dispatch technicians for proper routing of work.

• Notify on call manager and mechanics of after hour emergencies and create work orders that are dispatched to technicians for work completed after hours.

• Complete and submit end of shift reports to inform Facilities personnel of activities that transpired after hours and on weekends.

• Respond to emergencies as needed.

• Update and verify attendance board and attendance checklist throughout the day.

• Retrieve voice-mail messages and distribute accordingly.

• Ensures that alarm notifications received through electronic monitoring, security or email are accurately reported

• Generates work orders from correspondence or phone calls received.

• Receives and responds to inquiries, questions or concerns.

• Adheres to University and unit-level policies and procedures and safeguards University assets.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

Minimum Qualifications

• High School diploma or equivalent

• Minimum three years of relevant experience

• Must have knowledge of CMMS system, preferably WebTMA

Any relevant education, certifications and/or work experience may be considered.

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.

Patient safety is a top priority. As a result, during the Influenza ("the flu") season (September through April), the University Of Miami Miller School Of Medicine requires all employees who provide ongoing services to patients, work in a location (all Hospitals and clinics) where patient care is provided, or work in patient care or clinical care areas, to have an annual influenza vaccination. Failure to meet this requirement will result in rescinding or termination of employment.

The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information.

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